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It Operations Manager Resume

Washington, DC


  • Over seventeen (17) years of technical and analytical expertise in the IT industry, with emphasis on system/network administration.
  • Background in supporting various IT infrastructures in the areas of Citrix and Cisco network administration, software/hardware installation, software/hardware testing, documentation, and customer support.
  • Technically and functionally interact with customers and effectively maintain customer relationships.
  • Resolve technical issues while tactfully managing customers in a fast - paced environment.
  • Utilize judgment and decision making to analyze problems and develop logical solutions.
  • Take initiative to learn/apply new software and hardware technology.
  • Acknowledged for professionalism, enthusiasm, versatility and outstanding organizational and leadership skills.
  • Excellent oral and written communication skills.


Platform/Operating System: Red Hat Linux 6.2, 7.2, 9.0; Windows 3.x, 95, 98, NT,XP,7 Windows 2000, 2003, 2008,2012; MS-DOS, OSX.

Hardware/Storage: EMC VNX, NetApp, Equalogic, Compellent, Cisco Routers, Cisco Switches, Exagrid.

Firewall: Cisco Pix/ASA 5500, SonicWall, Netscreen, CheckPoint.Watchguard.Juniper.

IDS/IPS: Snort, Cisco module, Packeteer.

Application Software: Veritas, HP Openview NFS, FTP, DNS, Citrix Xenapp. Server,Citrix XenDesktop, BES server, MS Exchange. VMware, Hyper-V.

Database Products: SQL and Microsoft Access.

Cloud Product: Office 365, ADFS password sync, Domo, Onedrive, Crashplan, AWS S3, EC2.


Confidential, Washington, DC

IT operations Manager


  • Serve as a main point of contact on all IT-related matters for the office assigned.
  • Lead a team of second and third level engineers.
  • Lead of the Helpdesk and triage of tickets using Zendesk about 30 tickets daily.
  • Monitor and support network, servers in a mission critical and on Cloud using SolarWinds for maximum uptime.
  • Manage budget and forecast a 10 Million IT expenses (Software/Hardware renewals).
  • Manage AWS storage S3
  • Manage AD Azure with VPN connection from Premise to Cloud.
  • Reconfigured Backup Strategy for Disaster Recovery using Zerto for On Cloud DR.
  • Establish new partnership with new vendors, new partners and contractors.
  • Document current Network and suggested new Technology.
  • Deploying BYOD using MDM AirWatch VMware.
  • Migrated virtual servers from a Hyper-V environment to a VMware environment.
  • Creating SOP’s for all IT related procedures.

Confidential, Washington, DC

Network Manager/Senior Network Engineer


  • Responsibility for the identification and resolution of hardware and software technical problems and malfunctions related to network enterprise infrastructure and related servers.
  • Lead a team of several second and third level engineer.
  • Set priorities and manage overall projects and initiatives that ensure reliability and scalability of IT systems
  • Lead the development of short- and long-term IT plans to ensure infrastructure capacity meets or exceeds existing and future requirements.
  • Upgraded Virtual environment using Cisco UCS.
  • Participate in the development and execution of an enterprise-wide disaster recovery and business continuity plan in support of the Information Security team
  • Establish engineering framework for implementing best practices (PCI guidelines) in infrastructure engineering.
  • Monitor and support network and servers in a mission critical data center.
  • Setup a second datacenter as hot site with replication using Zerto.
  • Implemented security by running scan on weekly basis.
  • Configured DR plans, backup and recovery using Veeam.
  • Setup a private cloud for a development environment.
  • Established new partnership with new vendors.
  • Manage budget and forecast.
  • Implemented a new storage to facilitate the growth of the company.
  • Implemented VoIP phone system to connect to the main phone on the remote location.
  • Upgraded Citrix farm from 5.5 to 6.5 Xenapp and implemented dozen more servers.
  • Help build out a documentation for the business continuity by gathering all information from different department.
  • In the process of implementing a new office in Dallas Texas ( adding firewall, switches)
  • Documenting a process for upgrading exchange 2010 to Exchange 2013 or go to the cloud.
  • Prepared successfully past SOC2 audit with the InfoSec team.
  • Moved and coordinate a 200 user’s office to a new office space.

Confidential, Chevy Chase, MD

IT Network Manager


  • Lead technical staff responsible for all information and network security initiatives.
  • Create and Maintained a Virtualized environment using VMware.
  • Created a Citrix XenApp server with several published Applications.
  • Installed and configured NetScaler for load balance Citrix
  • Installed and Configure Poe Cisco switches 3750’s
  • Configured dual firewall for network protection using ASA 5515.
  • Responsible for design and implementation of all technical security safeguards, including firewalls, intrusion detection systems, malicious code mitigation, and system security policies.
  • Maintain overall the network health, using monitoring tools. Assuring off a Network uptime equal to 99.9%
  • Replaced phone system with a newer IP/PBX phone system for 120 users.
  • Configured new Layer 3 switches to handle VLAN’s and QOS for Voice and Data.
  • Supervised project for backup and Disaster Recovery to a remote location.
  • Created documentation for Business requirement for VDI using Citrix vs. VMware.
  • Research SAN technology using Business case Analysis.

Confidential, Annapolis Junction, MD

IT Network Manager


  • Planned and Migrate Exchange 2007 with CCR. Migration from Exchange 2003.
  • Implements network security as established by corporate Security Director.
  • Configured the network backbone using a Cisco 4506 switch with VLAN and ACL.
  • Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
  • Oversees the administration of the company's WAN.
  • Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support.
  • Install, configure and manage Virtual Servers (VMware ESX and ESXi, Microsoft Hyper-V)
  • Install, configure and manage SonicWALL, ASA, PIX, and WatchGuard Firewalls, including DMZs, remote access and security settings for IPS/IDS (SNORT).
  • Setup and manage VPN connections, Site to Site using IPsec, and PPTP
  • Install, configure and manage Layer2 and Layer3 switches Works with project teams to help implement Internal Systems.
  • Oversees all help desk activities, assign takes to Junior Leads.
  • Interacts with internal clients on all levels to help resolve IT-related issues and
  • Provides answers in a timely manner.
  • Builds and maintains vendor relationships and manages the purchase of hardware and software products.
  • Installed VDI using Viewpoint and Citrix Xendesktop.
  • Ensures that company assets are maintained responsibly.
  • Setup and manage Tier 3 LAN Networks, using switches and Vlan
  • Initiates and implements improvements in all areas of IT responsibility.
  • Serves as main point of contact on all IT-related matters for the office assigned.
  • Responds/acts on upper-management direction.
  • Identifies and provides standards for gathering information for use in trend analysis and reports Information to company management.
  • Configure, harden and manage Windows (2003, 2008 and 2008 R2) Server, and Linux RHEL5.
  • Maintain HIPAA, NIST 800-X compliance.
  • Migrated users to Office 365 and retired on PREM exchange 2003

Confidential, Washington, DC

Manager of IT


  • Senior technical staff member responsible for all information and network security initiatives.
  • Maintain and Administrator a Citrix Farm of six load balanced Citrix Metaframe.
  • Responsible for technical support and enforcement of HIPAA privacy and security policies.
  • Responsible for design and implementation of all technical security safeguards, including firewalls, intrusion detection systems, malicious code mitigation, and system security policies.
  • Perform network risk assessment/mitigation, penetration testing and other technical security evaluations.
  • Advise application development staff on security-related issues, including application security architecture and backend systems integration.
  • Design and/or approve infrastructure changes, including DNS, routing, remote access, and inter-site communications.
  • Responsible for security and technical management of a high-availability ASP platform based on Windows 2000/2003, IIS, and SQL.
  • Assist the Information Technology, Director in preparing and administering the departmental budget
  • Created a Virtualized environment with VMware and virtualized several servers.
  • Manage Finance application, Deltek and Time Collection.
  • Direct experience with Exchange server 2k3 and 2k7
  • Supported propriety AMS in collaboration with the IS team.

Confidential, Washington, DC

IT Director


  • Set up and maintain networked PCs. Experience with Ethernet TCP/IP and MS Windows networking technology. Install, develop and maintain
  • Administrated and maintained a Checkpoint NG Firewall.
  • Web server software including Internet Information Server (IIS 4.0 & 5.0)
  • Manage and maintain 3 networks with 3 websites (30K Hits a day each)
  • Internet routing and Firewall, NT security, system administration, electronic mail (SMTP and POP3).
  • Functional knowledge of TCP/IP, NAT and DMZ.
  • Migrated exchange 5.5 to 2003 serve
  • Monitoring software; direct experience with Exchange server 5.5, 2k; 2k3
  • Expertise in Internet service related products, Backup Exec 9.1,
  • Knowledge of phone systems and voice mail set-up.
  • Set up and maintain ColdFusion server.

Confidential, Falls Church, VA

Network Engineer/ Senior Web developer


  • Created LANs with different permissions to individual users and user groups.
  • Setup DSL, T1 and ISDN routers. Installed HP Open View on Windows NT4.
  • Installed and Configured Firewalls.

Confidential, Silver Spring, MD

I.S Coordinator


  • Maintaining and updating web site using Cold Fusion.
  • Knowledge of database integration and data management.
  • Provide friendly, understandable and timely desktop assistance to staff.

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