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Regional Manager, Commercial Support Resume

Kansas City, MO

SUMMARY:

Over 20 years of experience leading complex IT and Network/Telecommunications projects with a focus on Technical Engineering, Operations, and Product Development management. Build and lead teams of 30+ technical experts while managing $1M+ budgets and delivering innovative solutions that exceed customer expectations and provide a mechanism for revenue growth. Known for a relentless drive to lead and inspire exceptional service provider teams to create large - scale, positive-impact products.

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Director, Sales Engineering - Spectrum Enterprise

Responsibilities:
  • Management (hiring, staffing and development) of a diverse regional SE team.
  • Development and execution of sales engineering/solution architecture and/or complex opportunity strategies.
  • Provide technical expertise to sales organization for the selection, implementation and development of competitive product solutions.
  • Present high-level solutions to customers, channel partners and company management.
  • Complete product and service feasibility analysis and other analysis (TCO and ROI) for SE/Solutions Team, as necessary.

Confidential,Herndon, VA

Director, Technical Solutions & Product Development - Spectrum Enterprise

Responsibilities:
  • Technical Solution Management
  • Define Technical Solutions for Enterprise level customers (100+ Employees and $25K+ MRR).
  • Define and create detailed technical, functional and business requirements for fiber-based Ethernet and IP/MPLS services.
  • Assists Sales and Sales Engineering with professional consultative and strategic sales efforts.
  • Service Management & Business Intelligence - Usage Management and Analysis
  • Used analytical techniques and critical thinking to define a low-cost sales acquisition mechanism/ process to accelerate revenue growth.
  • Managed the operational BI reporting strategy for the $1B+ Fiber-based - IP and MPLS transport services by defining and tracking KPI’s relative to voice and data services.
  • Provide Usage reports to Business Class Product teams, Marketing and Sales to identify and target specific Sales Channels, Customers, and markets for Marketing Promotions and Upsell opportunities.

Confidential, Herndon, VA

Director, Product Development & Operations - Business Class

Responsibilities:
  • Managed a diverse team of Project Managers, Engineers, Service/Ops Managers Cross-Organization Support Teams.
  • Managed an annual budget of $5M+ for development, operational and contractor expenditures.
  • Managed Projects utilizing Agile, Critical Path Method (CPM) and Waterfall project management methodologies.
  • Led the Engineering and Development efforts of the industry’s first DOCSIS-based Metro-Ethernet Service.
  • Managed large, complex and long-term technical projects that included Cross-Functional Teams, budget, vendors and contract resources for development and deployment efforts.

Confidential, Kansas City, MO

Sr. Manager, Commercial Technical Support

Responsibilities:
  • Managed a 24x7 regional operations team that consisted of Network/Systems Engineers, Tier 3-4 Support Technicians to provide Hub and Data Center Support.
  • Engineered, Planned and managed the deployment of the Commercial Regional Area Network to deliver Business Class data services, including Ethernet, IP/MPLS services and data-center cloud switching/routing services.
  • Established KPI’s (metrics) to forecast usage and growth by product and market area.
  • Led Regional Sales Engineering efforts which contributed over $3M in annual sales revenue.

Confidential, Kansas City, MO

Regional Manager, Commercial Support

Responsibilities:
  • Defined and implemented the market level Commercial support structure which included the creation of job descriptions, hiring and training.
  • Led a team of 12 engineers responsible for 24x7 Data-Center and DOCSIS Infrastructure - Routers, Switches, CMTS’ and DWDM equipment.
  • Engineered, planned and managed the deployment of regional DWDM infrastructure to deliver Ethernet, Dedicated Internet Access, and Commercial Grade DOCSIS services.
  • As a key member of the TWC Voice Services Engineering Design and Development team. I was responsible for deploying VoIP infrastructure (Cisco MGX’s, Call Managers and IP routing schemas) throughout the Kansas City market place.
  • Instituted a Regional Sales Engineering team to support Commercial Services.

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