SUMMARY:

• Effective network troubleshooting and software fault isolation skills.
• Strong interpersonal, communication, and project management skills while working in a fast - paced environment, with an assertive, productive, and self-starter attitude.
• In the process of obtaining the CCNP Security.
• Racking and removing servers, routers, switches, and other hardware.

TECHNICAL SKILLS:

Experience with: Cisco Nexus 9K, Nexus 2K, Cisco 1800/2600/2800/2900/3800/4400/ series routers, Cisco 2900/3550/3560/3750/3850/4500/6500 series switches. IPv4, IPv6, VLSM, TCP/IP, RIPv2, EIGRP, OSPF, BGP, MPLS, Summarization, TACACS, Cisco Confidential, Cisco Prime Infrastructure, Cisco IOS, Cisco CLI, CDP, STP, VTP, VLAN, vPC, LACP, 802.1Q, 802.1x, ACLs, NAT, Cisco LWAPP Access Points, Cisco IP Phones, Cisco Meraki access points, Juniper NSM, Juniper SSG320, Juniper SRX, Junos, Pala Alto 200/500/220/820/3020/5020 series firewalls, Panorama, Windows XP/7/8/10, Server 2008, Server 2012, Server 2016, Microsoft Word, Excel, PowerPoint, Access, MS Outlook, Nagios, VERITAS NetBackup, Sevone, HP Openview Data Protector, Remedy, CiscoWorks, Autosys, SAP, NetIQ, Qinetix Commvault Galaxy, Dell Remote Console, Putty, Avaya PBX, Avaya IP Agent, Avaya IP Softphone, Cisco Softphone, HP Service Manager, and Avaya System Administrator, Salesforce.

PROFESSIONAL EXPERIENCE:

Confidential, Canonsburg, PA

Sr. Network Engineer

Responsibilities:

• Executes firewall design, policy rules and maintenance, NAT translations, exceptions and support on Palo Alto, Juniper SRX platforms.
• Performs site-to-site VPN turn-ups and troubleshooting.
• Cooperates / interoperates with remote vcolo data center engineers.
• Configures, manages, maintains: Nexus 9K systems, Nexus 2K FEX’s, various Palo Alto firewall models and Cisco 4510 chassis switches with dual supervisors.
• Configures, manages, maintains industrial hardened devices such as Palo Alto PA-220, cisco ISA3000 firewalls and IE3000 switches.
• Integrates and manages stand alone or stacked switches and adjusts configurations to support changing operational needs in a rapidly growing environment.
• Works directly with a variety of vendors and consultants on various business-driven engagements. Perform after hour changes and on-call functions on a scheduled rotation basis.
• Actively participates in team meetings for planning and strategic purposes.
• Mentors help-desk team members on an as-needed basis and resolve complex issues related to the network as necessary using various tools such as Wireshark, Fluke Systems, and other related GUI, CLI tools and network utilities.
• Performs IT related duties during business hours and after hour support.
• Performs incident tracking and change management in SalesForce.
• Develops end-to-end remote site solutions, gear configuration, turn-ups and site design.
• Provides all required levels of network support in outage situations (Tier 1, 2, 3) .
• Troubleshooting L3, L2 networks, operating system, software and hardware.
• Actively engage in multi-vendor hardware refresh patching and upgrade projects.
• Actively engage in development of IT processes and procedures.
• Maintain a list of necessary maintenance, repairs, upgrades.

Confidential, Pittsburgh, PA

Network Analyst

Responsibilities:

• Technical lead for projects, including Cisco Clean Access, MPLS expansions, EOL device replacement, campus relocation projects, and greenhouse site deployments.
• Weekly project meeting status updates, documentation, and support hand-off of new technology to the Advanced Support Team.
• Played a vital part in configuring 120+ Campus wan-link connections to a new dual-multi homed carrier design as part of the 2013 MPLS Project.
• Working with ISPs to configure and provision new and replacement MPLS WAN circuits.
• Advanced-level understanding of network protocols, including OSPF, BGP, iBGP, 802.1q, Ethernet, DS3 or multilinked-serial T1.
• NetQoS Analysis: Bandwidth usage trends.
• Verification of Palo Alto firewall information via Panorama software.
• Cisco Clean Access: MAC filter additions, and deletions. Managed subnet, and unauthenticated role policy server additions and deletions.
• SolarWinds network device management: Creating scripts, Syncing configurations, logging and reporting.
• Support for various teams to assist with recently deployed technology.
• Maintenance and documentation of remote campus technology.
• Troubleshooting and resolving various network trouble tickets and requests in ServiceNOW, and HEAT.
• Advanced-Level knowledge of carrier-based services such as T1, DS3, MPLS, VPN, POTs, Fiber, and QoS.
• Cisco NCS Wireless Access Point installations, upgrades, and controller management.
• Thorough understanding of network technologies, including Layer2/ Layer 3 switching and routing, firewalls, Cisco Clean Access, wireless, TACACS, and SmartFilter.
• Communicating and working with remote IT staff as well as Regional Directors, and Technology managers in order to resolve network issues.
• Documentation of project work, implementation, validation, and verification scripting.
• Request for Change (RFC) project installations (firewall objects, route modifications, network equipment deployment etc.).
• Dual multilayer Cisco Core, Distribution, and Access switch installations.
• Configuration of File/Print, Altiris, and Render Server ports.
• Cisco Confidential management: Adds, changes, and deletions as well as device configuration.

Confidential, Pittsburgh, PA

Network Administrator

Responsibilities:

• Worked closely with Senior Engineering Team based out of India.
• Onsite Network Admin for multiple locations in the Pittsburgh Area.
• Performed Cisco device configuration changes to support end user devices including PC’s, Servers, Printers, and other hardware.
• Troubleshooting connectivity issues between end devices and routers/switches.
• Performed installation, and cabling of new Cisco equipment.
• Ran packet captures against device ports for Senior Engineer review.
• Performed Cisco equipment moves and device refreshes.
• Installed Cisco IP Phones, Cisco softphones, Avaya IP Phones, and Avaya Softphones.
• Performed Avaya PBX cross connects, and utilized Avaya System Administrator to issue user extensions.
• Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
• Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

Confidential, Swiftwater, PA

Level 2 Data Center Analyst / Remote Hands Group

Responsibilities:

• First point of contact for the level 1 operations staff during system failures or crisis management situations.
• Monitoring jobs using tools like NetIQ, Autosys, SAP, DataProtector, SuperGoose, Cisco Network monitoring tools.
• Tape rotation, backup, and restore experience using a Quantum i2000 Scalar Tape Library.
• Racking, unracking, cabling (both fiber and Ethernet), and running power to various Servers and other equipment.
• Provide 7x24x365 monitoring of approximately 400 Windows/Unix/Linux servers across the United States and Canada.
• Provide 7x24x365 identification, verification and tracking of alerts.
• Provide administration and management of the IP Application Management monitoring tools.
• Operations Level One Data Center Incident Management: Identify, Triage, Remediate or Escalate, if necessary, Data Center Incidents. Provide root cause analysis and corrective action implementation.
• On Call Support: Provide 7x24x365 on-call support schedule for escalation of Data Center and Systems Incidents
• Monitoring Cisco network equipment via (CiscoWorks) Network Monitoring Tool.
• Cisco IOS, and CLI configuration and verification (Running and Startup), IPv4 address assignment, backing up Cisco router and switch configurations and IOS’s to TFTP servers.
• Mapping locations of network devices using Cisco Discovery Protocol.
• Assigning VTP modes, domains, and passwords for new Cisco switches.
• Verifying VLAN memberships.
• Configuring basic routing protocol information for EIGRP, OSPF, and BGP under Network Engineer supervision.

Confidential, Swiftwater, PA

Data Center Analyst

Responsibilities:

• Monitoring jobs using tools like NetIQ, Autosys, SAP, DataProtector, SuperGoose.
• Tape rotation, backup, and restore experience using a Quantum i2000 Scalar Tape Library.
• Racking, unracking, cabling (both fiber and Ethernet), and running power to various servers and other equipment
• Provide 7x24x365 monitoring of servers.
• Provide 7x24x365 identification, verification and tracking of alerts.
• Provide administration and management of the IP Application Management monitoring tools.
• Respond to and track trouble incidents using remedy7
• Operations Level One Data Center Incident Management: identify, triage, remediate or escalate, if necessary.
• Data Center Incidents: Provide root cause analysis and corrective action implementation.
• On Call Support: Provide 7x24x365 on-call support schedule for escalation of Data Center and Systems Incidents
• Monitoring Cisco network equipment via (CiscoWorks) Network Monitoring Tool.
• Cisco IOS, and CLI configuration and verification (Running and Startup), IPv4 address assignment, backing up Cisco router and switch configurations and IOS’s to TFTP servers.
• Mapping locations of network devices using Cisco Discovery Protocol.
• Assigning VTP modes, domains, and passwords for new Cisco switches.
• Verifying VLAN memberships.
• Configuring basic routing protocol information for EIGRP, OSPF, and BGP under Network Engineer supervision.