PROFESSIONAL SUMMARY:

• An Information Technology Professional with over 15 years of experience in Systems Engineering and IT Management.
• Very proficient maintaining VMhost servers using VMware 4.0/5.0/5.5/Vsphere/Vmotion and maintaining Hyper - V server core and servers in 2003, 2008 and 2012
• Managed Exchange server 2007/2010/2013 , SCCM (Systems Center Configuration Manger), SharePoint Server 2010/2013 Builds and configurations.
• Configured and maintained Cisco routers and managed switches.
• Solid knowledge in Active Directory managing and maintaining Active Directory servers, clusters, shares, Group Policies, VMware, System Deployment, creation and modification of local and global groups, server monitoring, trusts, Setup and configure Group Policies for multiple OU’s.
• Great communication and interpersonal skills.

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

Sr. SCCM/System Engineer

Responsibilities:

• Managed Microsoft SCCM deployments in a large-scale global environment of 2,000+ users; oversaw deployments of large and complex applications targeted for mass audience.
• Created tasks and collections as well as updated/performed troubleshooting of distribution point issues for package deployments.
• Designed stand-alone MDT image process, creating network share for images, driver packages, and task sequencing utilizing Lite Touch installations for window 8.1 to Windows 10 upgrade.
• Created custom WMI Images and task sequences.
• Majority of applications and packages done with scripting, PowerShell commands, etc.
• Imaged and upgraded XP to Windows 7 using Microsoft Deployment Toolkit.
• AD User account administration.
• Created custom Lite Touch Deployment and MDT Deployment Shares.
• Creation of 3rd party SOPs, documentation, processes and procedures
• Approved/Rejected software pilots/productions.
• Performed troubleshooting on machine clients when software failed to install on boxes.
• Created Microsoft Windows Installer packages
• AWS cloud storage and services
• AWS Support and maintenance
• Performed troubleshooting and reapplied packages as needed.
• Escalated and ensured ETA’s were met by vendor Service Level Agreements.
• Performed Custom SQL Query writing.
• I support the installation, testing, configurations, analysis, updated/upgrades of various implemented systems.
• Ran multiple custom Queries and Reports on weekly and monthly basis.
• Focus on 3rd party packaging and deployments
• Implement complete assessment of their systems infrastructure, document it and report back
• Advice on what issues are present and how to apply fixes to them though server-hardening process.
• Monitoring all changes in Active Directory using change auditor.
• Install applications, monitor, track and maintain software packages through SCCM
• Provide weekly and monthly status reports

Confidential, Washington, DC

Sr. System Engineer

Responsibilities:

• Support Enterprise network of OIG/ITD in the operations and maintenance of the OIG Network and Infrastructure.
• I support the installation, testing, configurations, analysis, updated/upgrades of various implemented systems.
• Focus on migration of exchange 2010 to exchange 2016
• Implement complete assessment of their systems infrastructure, document it and report back
• Advice on what issues are present and how to apply fixes to them though server-hardening process.
• Creation of 3rd party SOPs, documentation, processes and procedures
• Approved/Rejected software pilots/productions.
• Performed troubleshooting on machine clients when software failed to install on boxes.
• Created Microsoft Windows Installer packages
• Monitoring all changes in Active Directory using change auditor.
• Upgraded SCCM 2007 to SCCM 2012
• AWS cloud storage and services
• AWS Support and maintenance
• Performed troubleshooting and reapplied packages as needed.
• Includes: Server OS, Exchange, SCCM 2012, Hyper-V, Clustering Services, DFS, SAN, BES 10 to BES 12, AD, DNS, DHCP, Smart Card, Commvault Backups, Checkpoint Encryption, Lync
• Install applications, monitor, track and maintain software packages through SCCM
• Provide weekly and monthly status reports

Confidential, Washington, DC

Mid-Level AD Engineer

Responsibilities:

• Strong understanding of AD Attributes, LDAP Queries, PowerShell Scripting to Modify AD Attributes, Group Policy Analysis, GPO Configuration & Item-Level Targeting, Workstation Configurations, Browser Configuration Settings, familiarity with VMView and other Applications that integrated with Active Directory.
• Focus on NAD migration
• Monitoring all changes in Active Directory using change auditor.
• Building of multiple Domain Controllers for each federal court in U.S.A and Islands.
• Assign GPOs and rights to courts administrators.
• Setup service accounts for courts OU containers.
• Working knowledge of Quest QMMAD, Quest Change Auditor, and Quest Reporter Tools are a plus.
• Strong understanding of AD Attributes, LDAP Queries, PowerShell Scripting to Modify AD Attributes, Group Policy Analysis, GPO Configuration & Item-Level Targeting, Workstation Configurations, Browser Configuration Settings, familiarity with VMView and other Applications that integrated with Active Directory.
• Exceptionally strong articulation and communication skills required for daily interactive with System Administrators
• AWS cloud storage and services
• AWS Support and maintenance
• Performed troubleshooting and reapplied packages as needed.
• Working knowledge of Quest QMMAD, Quest Change
• Account Management and Provisioning (Quest Active Roles Server/Quest Quick Connect)
• Activity strengths for this work stream will include, but are not limited to:
• Strong knowledge of permissions that are granted natively to various Microsoft Built-In Groups to perform Active Directory Administrative Functions, knowledge of native permissions granted when building AD objects, knowledge of permissions granted natively to Built-In Groups via GPOs and/or Local Policies.
• Ability to read product documentation to conceptualize and implement solutions, build Domain Controllers and Member Servers to support Enterprise Solutions.
• Thorough functional understanding and ability to configure Active Directory Server Roles (CAs, IIS, File/Print, DNS).
• Working knowledge of GPOs, AD Sites, Replication Topology, and native AD troubleshooting tools.

Confidential, Washington, DC

Senior Server/Backup Administrator

Responsibilities:

• Patch Management
• Perform firmware updates, software updates to servers, storage arrays for HP and Dell servers.
• Troubleshoot server failures, hardware or software failures and coordinate repairs
• Hands on expertise configuring and deploying of ADDS, ADCS, ADFS, ADLS
• Create, modify and delete user accounts, computer accounts, groups, Organization units.
• Knowledge on Group Policies, Security settings.
• Utilize AD tools for monitoring Active directory. Query AD objects
• Maintain Backups using Commvault, ExaGrid, Spectra Logic devices.
• Monitor and maintain DNS, WINS, NTP, DHCP
• Create volumes, folders, shares. Setup security permissions, migrate data, recreate CACL’s
• Strong understanding of file permission, security group management.
• Exchange Systems Administration
• BlackBerry Enterprise Server Administration
• Print Server Management
• Document procedures, SOP’s
• Strong understanding of TCP/IP
• Cabling servers, setup network Teaming
• Troubleshoot connectivity problems, slowness, circuit saturation, and find resolutions.

Confidential, Washington, DC

Senior Network/Systems Engineer

Responsibilities:

• Setup and configure ADDS, ADFS, Group Policies for multiple OU’s
• Hands on expertise configuring and deploying of ADDS, ADCS, ADFS, ADLS
• Expert in Promoting and Demoting of Active Directory Domain Controllers
• Enterprise Creation of Security groups, Group policies, clustering and shares infrastructures
• Setup and maintain exchange Mailbox and Hub Cast servers
• Maintain servers using VDI for VM servers and Hyper-V for Windows servers management tools
• EMR/HER software - Centricity, MicroMD, Amazing Charts, NextGen.
• HIPAA compliant regulations followed for IT standards
• Experience using Healthcare standards such as DICOM, HL7, and CDA
• Backups - Maintain Backups using Commvault, ExaGrid, Spectra Logic devices.
• Wrote policies for system backup, data retention and management through NetBackup.
• Setup, configured and maintained cisco ASA’s, Meraki routers, 6500, 2900, 3700 switches, access points
• Design and implementation of network infrastructure (from requirements gathering stage through Implementation)
• Network monitoring and access, intrusion and testing
• Migrated 2003 server to 2008 and 2012r2 server core and GUI
• Windows 2008/2012r2 Hyper-V, IIS and VMWare environment with SQL 2005/2008/2012 server database.
• Providing secure VPN/Citrix and remote access to Doctors and employees from clinics to hospital for their MACs, PCs, laptops and Tablets.
• Excellent knowledge of Software Development Lifecycle (SDLC)
• MS Team foundation server, EMR software, HL7, DICOM Imaging, Phressia, CDA, PACACE (Pro32), Medicare, Medicaid.
• Site to site DFS replication

Confidential, Washington, DC

IT Manager/Senior Systems Engineer/Project Manager

Responsibilities:

• Anticipated, mitigated, identified, troubleshot, and resolved hardware and software problems on systems.
• Managed one IT personnel and four contractors on a daily basis.
• Maintained and troubleshot Cisco VOIP phone systems
• Setup and reconfigure ADDS, Group Policies for multiple OU’s
• Expertise configuring, migrating and deploying of ADDS, ADCS, ADFS, ADLS procedures
• Expert in Promoting and Demoting of Active Directory Domain Controllers
• Enterprise Creation of Security groups, Group policies, clustering and shares infrastructures
• Setup and maintain exchange Mailbox and Hub Cast servers
• Recommended and executed modifications to systems in order to improve efficiency, reliability, and performance.
• Assist in the monthly executions by creating all necessary controls e.g. (Solarwinds)
• Experienced in installing, maintaining and troubleshooting IIS V6 and V7.5
• Developed, documented, and maintained system training materials and systems documentation for educating end users and new IT staff.
• Managed and/or provided guidance to junior members of the team.
• Designed, Implemented troubleshot and managed applications and systems.
• Configured and maintained cisco router and managed switches.
• Setup and maintained ADFS and Office365 for end-users
• Assist in evaluating, recommending, and selecting equipment, services and vendors.
• Automated systems monitoring using standard monitoring tools.
• Served as ARC's information security officer (ISO) responsible for implementing and maintaining the overall security of ARC's IT network.
• Performed, tested, provided maintenance and management tasks including, backups, log review, performance tuning and patch management according to best practices.
• Implemented policies, procedures, and technologies to ensure system security through secure system access, monitoring, control, and routine security evaluations. Performed standard configuration, management, and maintenance tasks for related file systems, input/output systems, networking, clustering, storage, and applications.
• Coordinated and supervised all release activities into production environment. Maintained multiple datastores and storage on Powervault MD3000 NAS.
• Setup, configured and maintained cisco ASA’s, Meraki routers, 6500, 2900, 3700 switches, access points
• Maintain applications, updates and patches using SCCM 2012
• Maintained VMhost box and servers using VMware 4.0/5.0/5.5 and Vsphere.
• Maintained Hyper-V server core and servers in 2008r2 and 2012r2.
• Maintained Servers (AD, DNS, DC, Exchange, SharePoint, ADFS, File, Application, IIS, SQL, etc.)
• Assisted in planning, designing and implementing a high quality production environment.
• Served as a technical liaison with the user community, overseeing the design and creation of applications and procedures for updating and maintaining ARC's databases.
• Maintained SonicWALL firewall, SonicWALL SSLVPN ex6000 and Access Points.
• Performed, tested, performed maintenance and management tasks including, backups, log review, performance tuning and patch management according to best practices.
• Maintained on-site and off-site backups.
• Supported application development teams throughout project lifecycles.
• Spiceworks trouble ticketing and asset management software.
• Maintained multiple databases for grants software, Email and SharePoint sites.
• Monitored entire network daily from intrusion.
• Procurement of Software and Hardware.
• Remote end-user support using TRIVOLI/TeamViewer/RealVNC
• Managed licensing and warranty for all hardware on-site.
• Conducted meetings with IT staff, CFO and contractors.
• Verdasys Data loss prevention 3.0
• Maintain exchange 2010/2013 mailbox and Hubcast servers
• Responsible for managing and providing oversight to two contracted service providers, including help desk, server maintenance, and programmer support.
• ARC operates on a virtual server environment with multiple applications outsourced in the cloud, including email. The databases include a grant management system and an off-the-shelf time and attendance system.
• Performed Load-balancing in multiple layers.
• As a non-federal U.S. government agency, ARC follows the Federal Information Security Management Act (FISMA) to the extent practicable, PCI compliancy.
• IT network administration and information security.
• Administered current operating systems and application software, including VMware5.0, MACOSX, Windows 7/8.1, MacOS, Exchange 2010/2013, Windows Server2003/2008R2/2012r2 GUI and Core, SQL Server Database 2008/2012 and SharePoint 2010.

Confidential, Bethesda, MD

IT Manager

Responsibilities:

• Implemented new hardening processes for complete infrastructure for government standards.
• Moved servers, firewalls, switches, ReadyNAS, etc. from unsecured datacenter to SSAE16 Cert datacenter.
• Assist in the monthly executions by creating all necessary controls e.g. (Solarwinds)
• Providing secure VPN/Citrix and remote access for end-users using FISMA standards from their federal clients.
• Load-balancing in multiple layers
• Migrating all servers to Xenserver and XenApps.
• Excellent knowledge of Software Development Lifecycle (SDLC), VPN, Citrix, Jumpbox and Xenserver
• Redesigned Active Directory policies, adding new OU and groups etc.
• Securing complete infrastructure - Firewalls, routers, switches, remote access, etc.

Confidential, Peoria, IL

Systems Engineer

Responsibilities:

• Design and implementation of network infrastructure for clinics, Stores and restaurants.
• Windows 2003 and 2008/SBS 2011 environment with SQL 2005/2008 server database.
• Providing secure VPN/Citrix and remote access to Doctors and employees from the clinics.
• Designed and implemented SharePoint Server 2010 on backend and created workflows and custom sites on the frontend.
• Maintain applications, updates and patches using SCCM 2007/2010
• Use PactketTrap to monitor customer’s networks
• Knowledge of Software Development Lifecycle (SDLC), VPN, Citrix, Jumpbox and Xenserver
• MS Team foundation server, IIS, POS, EMR software (Centricity, Nextgen), Welch/Allyn, HL7, DICOM Imaging, PACs, Medicare, Medicaid.
• Exchange server 2007/2010, SCCM (Systems Center Configuration Manger), SharePoint Server 2010
• Setup and configure Group Policies for multiple OU’s
• Assist in the monthly executions by creating all necessary controls e.g. (Spiceworks tickets, etc.)
• Various Servers and MACs (HP, IBM, Dell PowerEdge, IMAC, MacBook pro, etc.)
• Symantec NetBackup/Backup Exec for Network/exchange/Host backups and recovery for over 300 servers.
• Shoretel VOIP connection for end-users and network connections w/POE switches
• Proventia Intrusion detection and EPO/McAfee ePolicy orchestrator systems monitoring
• HIPAA compliant regulations followed for IT standards
• Experience using Healthcare standards such as DICOM, HL7, and CDA
• Wrote policies for system backup, data retention and management through Backup Exec.
• Gathered requirements for, and recommended purchases for all equipment and software including storage systems, and switches.
• Installation and maintenance of EMR software on daily basis including migration of data.
• Monitoring networks using Spiceworks.

Confidential, Germantown, MD

Systems Engineer

Responsibilities:

• Planned and Provisioned Active Directory Domain Services (AD DS), Deployed Domain Controllers in Enterprise Organizations, Planned maintenance strategy for Active Directory.
• Planned and implemented Active Directory Certificate Services, Enterprise Public Key Infrastructure (PKI) Deployment and Administration, Managing Certificates and templates and Certificate enrollment and revocation.
• Managed, designed and maintained Active Directory Sites and Services that mirrors a complex WAN topology to ensure efficient replication traffic between AD servers.
• Researched, designed, and recommended complex server solutions to meet company standards and solutions to requirements.
• Configured, installed, administered, monitored and troubleshot Active Directory 2000/2003/2008 and 2012 Server in a large and complex multi-forest and multi-domain environment on a globally distributed scale.
• Created and administered User accounts, configured Active Directory Object Attributes, created and configured managed Service Accounts.
• Implemented and managed Group Policy - created and managed (GPOs), managed Group Policy scope, Group Policy processing, troubleshot Group Policy application.
• Applied the Security of Authentication in an AD DS Domain, utilizing p assword and lockout policies, auditing authentication, and configuring read-only domain controllers.
• Installed and Configured DNS in an AD DS Domain; configured Domain Name System (DNS), Integrated AD DS, and DNS into Active Directory.
• Administered Active Directory Domain Controllers , Managed Operations Masters, configured Global Catalog and Distributed File System Replication (DFS-R) and replication of SYSVOL.
• Managed Active Directory replication topology; configured sites and subnets, and configured replication.
• Deployed and Configured Active Directory Federation Services (AD FS ), Active Directory Federation Services 2.0 and performed basic troubleshooting of AD FS.
• Configured, installed and monitored Dynamic Host Configuration Protocol (DHCP) and DHCP Server role, configured DHCP scopes and options; monitored and troubleshot DHCP server infrastructure.
• Implemented, installed and troubleshot DNS, Configured the DNS server role, Configured DNS zones, managed and troubleshot DNS server services and infrastructure.
• Performed domain mergers and server migrations utilizing the ADMT and Quest tools for Windows 2008 R2 to 2012 R2.
• Design and implementation of network infrastructure (from requirements gathering stage through Implementation)
• Provided 24/7 support when needed
• Network monitoring and access, intrusion and testing
• Implemented patches and updates through SCCM and WSUS
• Windows 2003/2008 hyper-V, IIS and VMWare environment with SQL 2005/2008 server database.
• Providing secure VPN/Citrix and remote access to Doctors and employees from clinics to hospital for their MACs, PCs, laptops and Tablets.
• Excellent knowledge of Software Development Lifecycle (SDLC)
• MS Team foundation server, EMR software, HL7, DICOM Imaging, Phressia, CDA, PACACE (Pro32), Medicare, Medicaid.
• Exchange server 2010, SharePoint Server 2010, AD, DC, IISv6and v7
• Site to site DFS replication
• VA compliance with VISN 5
• Setup and configure Group Policies for multiple OU’s
• Assist in the monthly executions by creating all necessary controls e.g. (Remedy, CRM and ClearCase tickets, etc.)
• IIS and .NET web services
• HP Data Protector VMware for DL360 server G4 and G5 server
• Symantec NetBackup/Backup Exec. For Network/exchange backups and recovery.
• Asterisk/Cisco VOIP connection for end-users and network connections
• HIPAA compliant regulations followed for IT standards
• Experience using Healthcare standards such as DICOM, HL7, and CDA
• Wrote policies for system backup, data retention and management through NetBackup.
• Gathered requirements for, and recommended purchases for all equipment and software including storage systems, and switches.
• Installation and maintenance of EMR software on daily basis including migration of data.
• Monitoring networks using Trackit, Packet Trap and Solarwinds

Confidential, Millersville, MD

NetBackup Engineer

Responsibilities:

• Managed over 40TB of storage (mixed environment DAS, SAN, and NAS).
• Researched, recommended, and managed implementation of virtualized database servers on an Solaris 10 and 8 network
• Excellent knowledge of Software Development Lifecycle (SDLC)
• Wrote policies for system backup, handling of backup media, data retention and management.
• Gathered requirements for, and recommended purchases for new SAN equipment including storage systems, and switches.
• Shell Scripting and UNIX
• Sized backup library to business needs and managed purchase of the library from recommendation to management approval and purchase.
• Assisted DBA's in implementation of Hot Backup architecture of SQL databases

Confidential, Walpole, MA

Network/Software Engineer

Responsibilities:

• Setup and maintained stress racks for Confidential, set top boxes.
• Monitored daily bugs and problems testing Confidential
• Setup and maintained 23 servers, Linux fedora 12 and server 2003 and 2008
• Provided support for Confidential

Confidential, Rockville, MD

Network/Systems Engineer

Responsibilities:

• Software developing company for Confidential with HIPPA compliance.
• Planned, design, implement and maintained all 2003/2008 server/network hardware and software in corporate office.
• Maintain Confidential, Inc. facilities servers and workstations for research and development.
• Designed, implemented and maintained SharePoint 2007/3.0 and Portal server backend and frontend Designed, implemented PC/MAC layouts and verified users system identity, access and authorization to systems.
• Reformed disaster recovery, policies and procedures
• Setup and maintenance of exchange server 2003 and 2007
• Maintained and supplied SAN and EMC storage.
• Excellent knowledge of Software Development Lifecycle (SDLC)
• HP data Protector for servers
• Setup and configure Group Policies for multiple OU’s
• Respond to requests from all users for technical assistance relating to system proprietary software.
• Install software patches, program updates and program temporary fixes (PTF’s), service packs.
• Used best practices using COTS and Gold disk and SDLC methods.
• Test all newly installed and other proprietary software patches, program updates, service packs. Administered, maintained, documented and support all network components.
• Monitor all users on network and Internet (Websense) and operation of the data communications connections (Cisco routers, firewalls, switches, SAN storage and intrusion detection systems.
• Develop emergency procedures for all conditions that require a shutdown of the computer facility