Senior Network Engineer Resume
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Vienna, Virginia
SUMMARY:
Recent area of expertise resides among cloud computing especially Amazon Web Services (AWS). Possess skills and technical knowledge necessary to help companies transform and manage their IT infrastructure, operations, and applications to make the most of the scalability, innovation & cost efficiency of the AWS platform. 15 years of professional experience of network positions in IT & Telecommunications organizations. Extensive experience in client relations and additional solid technical skills.
PROFESSIONAL EXPERIENCE:
Confidential,Vienna,Virginia
Senior Network Engineer
Responsibilities:- Defined the company's cloud strategy and executed the transition from its’ Colo Data Center to Amazon Web Services (AWS) using a multi - phased approach, which reduced technology OpEx by 35% while significantly driving product and technology innovation.
- Designed, implemented, and operated scalable, highly available, and fault tolerant system on AWS for Confidential that increased uptime to 99.95%.
- Delivered substantial savings during the architectural redesign, which translated business requirements into the architectural framework and helped the company select the appropriate AWS service based on application, data, and security requirements.
- Built infrastructures with a secure solution for public facing web applications and protected highly confidential content, including personal and financial data.
Confidential,Vienna, Virginia
Network Engineer
Responsibilities:- Corporated network infrastructure, and local and remote user’s connectivity, including networks, applications, mail servers, firewalls, VPN, Internet & Intranet connectivity, and company’s website.
- Reduced network outages and improved performance with implemented Solarwinds Network Performance Monitor (NPM).
- Implemented incident management by using Solarwinds WHD, and defined top level reporting system to decrease the duration time of incidents and reach 98.3% customer satisfaction (Based on OLA).
- Maintained users’ system configurations, performance, and operation (For Dell and Mac Laptops, Cellphones, Printers, Cisco Wireless LAN network, VoIP and Video conference equipment, and Microsoft products).
- Completed special projects as assigned, such as Dell and Mac laptops recalls for system encryption and updates.
Confidential
Enterprise Customers Technical Manager
Responsibilities:- Managed project planning and delivery of WBS documentation for multiple nationwide enterprise projects, including sizing more than 1000 branches for Agriculture-Bank Project and over 200 branches for ENB-Bank Project over the country.
- Managed implementation of MPLS/VPN for more than 500 branches via ADSL link, approximately 450 branches via VSAT link, and over 100 branches via wireless link.
- Provided project and service delivery management to ensure highest levels of customer satisfaction.
- Developed project plans and assumed responsibility for project profit and loss on all enterprise projects.
- Built excellent relationships and communication with the business sector and more than 250 enterprise customers, to ensure that the technical department and the customers had clear, unambiguous expectations of the level of service to be delivered based on the ITIL structure.
- Designed and implemented “Enterprise Customer Life Cycle”, as a specific program containing all processes and activities necessary to provide a service for an Enterprise level customer, based on efficient standards, including ITIL for services and PMBOK for projects, resulting in high customer satisfaction and project completion within 5% of estimates.
- Led more than 35 professional technical staff to design, implement, and maintain the connectivity through the Pars Online infrastructure (more than 25 Pop sites) and provide enterprise services to more than 250 customers.
- Ensured compliance for meeting critical Service Level Agreements (99.95% internal, and 99.5% external SLAs), and improved network KPI.
- Maintained excellent customer relations, achieving 98.3% customer satisfaction.
- Designed and operated more than 40 P2P wireless links and 20 microwave links as the connectivity through the Pars Online backbone to deliver 99.95% of internal SLAs and > 95% of external SLAs for the P2P wireless segment and > 98% for the microwave segment.
- Implemented, and maintained over 150 P2P wireless, 80 leased line, and more than 30 E1 links to transfer and provide services such as internet, VoIP, and VPN to more than 250 enterprise customers to meet a 98.5% SLA.
- Managed all Cisco switch and router configuration.