Systems Administrator Resume Rosslyn, VA - Hire IT People

SUMMARY:

Analytical, solutions - driven IT professional with 8-years’ success in system administration, network management and leadership across private, public and federal organization.
Innovative strategist has track record of success in deploying and evaluating systems aimed at improving quality and efficiency.
Expert at aligning end-user needs with long-term resolutions to complex IT challenges.
Skilled troubleshooter continually focused on identifying, isolating and resolving technical issues, as well implementing preventative maintenance initiatives.
Strong knowledge and comfort within Microsoft-based server environments, diverse platforms, software, hardware and agile methodology.
Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.
Recommend the implementation of MDM VMWARE Airwatch software to assist with mobile device management and inventory, which will result in a more efficient and productive Diplomatic Security process for inventory.
Acquired military and professional knowledge, skills and abilities that propelled innovative technical solutions.
Designed and employed strategic plan for development practices that supported long-term future projects.
Deployed new test design specifications for all new features to ensure adherence to service levels.
Streamlined process of imaging updating and patching equipment that has limited accessibility.
Integrated Agile and Scrum methodologies into software engineering processes.

TECHNICAL SKILLS:

SSCM | SMART Bridgit | Fast-C | MDM VMWARE/AIRWATCH | Visio | BelManage | HP ProLiant DL360 Gen8 & Gen9
Windows 7/10 | Active Directory | DameWare | Remedy Software | VPN Software | Windows Sever 2008/2012 R2
MS SQL| Oracle 10g/11g | LAN/WAN | Routers/Firewalls/Switches| Ubuntu | Cisco Merakil

EXPERTISE AREA:

Network & Systems Administrator
Network Infrastructure - IT Management
Project Management Network Engineering
Application Testing
Technical Troubleshooting
Software Requirements
Quality Assurance
Agile Development
Configuration Management
Server Optimization
Cross-Team Collaboration
Top Secret SCI Clearance
Network Design/Support

PROFESSIONAL EXPERIENCE:

Confidential, Rosslyn, VA

Systems Administrator

Responsibilities:

Deliver elite customer service using Remedy Ticketing system, through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.
Conducted research, received enterprise-level approval for and implemented SMART Bridgit software to create test.
Utilized Visio 2010 to create diagrams for server room unclassified/classified servers, and design network topology.
Troubleshot and repaired down servers via Net Backup and added encryptions to all new servers.

Confidential, Vienna, VA

Systems Administrator

Responsibilities:

Reimagined numerous aspects of records management systems with System Center Configuration Manager (SCCM) to reduce manual verification and processing time.
Generated specialized accounts for offshore partners and configured mobile devices, such as Galaxy S5.

Confidential, Washington, DC

SR Desktop Support Technician

Responsibilities:

Produced new images, reimaged used laptops and delivered software to users with SSCM functions.
Designated go-to-expert for Ricoh and HP printer repairs, resolutions and inventory management.

Confidential, Washington, DC

Desktop Support Technician

Responsibilities:

Resolved profile and computer issues via Active Directory and handled ticketing system with Service Manager.
Performed updates for Dell PCs and Lexmark printers, all troubleshooting activities and remote repairs.

Confidential, Arlington, VA

Systems Administrator/Ops Manager

Responsibilities:

Solved technical issues with multiple diagnostic tools including Active Directory, DameWare and Remedy ticketing.
Accurately diagnosed system hardware and software issues through advanced root-cause analysis.

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Systems Administrator Resume

Rosslyn, VA

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