SUMMARY:

I have over 16 years experience in Network Server administration and support. Although my concentration is Network Security, I have extensive experience with the challenges of end user concerns and customer support and the technical acumen to manage relational databases and tables. This would include access control, network troubleshooting, VoIP, hardening servers and securing wireless connections. I am also familiar with the demands of remote desktop support, call center environments and the flexibility to be content in various areas of technical interest.

PROFESSIONAL HISTORY:

Confidential

Cloud Engineer

Responsibilities:

• SuccessWare21 SME - Database migration, post migration cut over specialist.
• Citrix administration and maintenance
• VMWare installation and maintenance with VMViewBroker, VMTools maintenance
• Citrix desktop and Virtual Machine administration and maintenance.
• Active Directory account management
• Microsoft SQL Server 2008, Microsoft SQL Management Server 2014 administration and maintenance.
• Microsoft Exchange account administration and maintenance
• Barracuda Server mail flow administration and maintenance
• Sophos Administration and maintenance
• BiCom and Alcaltel phone system monitor
• Server and virtual server manager
• Citrix Printing and troubleshooting engineer

Confidential, New York

Office of Information and Technology Service and Delivery Engineering Technician

Responsibilities:

• Use Citrix XenApp and electronic tokens for Elevated and administrative function for IT application support.
• Outlook SME and trainer and special projects team member
• Active Directory administrator for hospital staff
• Use DameWare 6.9 and 9.0 to remote to machines for application and desktop support
• Manage access control for web and windows accounts

Confidential

Network Analyst

Responsibilities:

• Provided Tier II technical support and ticketing resolution for personal computer users
• Provided remote support resolution and software installation; Diagnosed end user PC’s,
• Repaired PC’s and laptops and provided user training for various software, MS Office 2013 Professional trainer
• MS Exchange and Outlook SME
• Installed modems, laptops and desktops for company rollout.
• Managed printer queues and CISCO IP phone systems

Confidential

Tech Analyst

Responsibilities:

• Provide service to Client customers on customer supported computer applications and platforms.
• Troubleshoot problems and advise appropriate actions for resolution
• Supervise OS Updates from XP to Windows 7 with data migration and app testing
• CISCO VoIP access control and voicemail resets. CISCO Connect, GoTo Meeting and WebX for Video Conferencing
• CITRIX and Apple Cloud computing and troubleshooting, application upgrades and resets for Outlook and Exchange
• CISCO VPN Tunneling, PPPOE and Token administrator for WAN networks, Firewall maintenance and provisioning
• Administer technical support via phone or electronically to diagnose and resolve technical hardware and software issues
• Research databases and information resources to identify and redirect problems and escalate situations to appropriate resources
• AD/Exchange account creation, and new user GPO’s and Server maintenance for several companies.
• Device and user password resets for CITRIX and XenApp applications
• Tested and monitored Web and XenApp applications for stability and compatibility in changing browser environments
• Remained current with system information, changes and updates

Confidential

Desktop Support Analyst

Responsibilities:

• Provided desk side resolution: PC imaging; printer support; MS Outlook resolutions; Laptop repairs; Policy updates
• Helpdesk team member, responded to ticketed incidents ; remote problem resolution, VPN connection resolution
• CISCO VoIP access control, voicemail resets
• Monitored user and network compliances, managed network assurance, hardware deployment

Confidential

Desktop Support Analyst

Responsibilities:

• Helpdesk team member, responded to ticketed incidents ; remote problem resolution, VPN connection resolution
• Monitored user and network compliances, managed network assurance, hardware deployment

Confidential

On Site Administrator

Responsibilities:

• Web JetAdmin administrator and end user trainer for Confidential business devices
• Required to troubleshoot all firmware and software configurations per device and location
• Coordinate with Confidential Account Delivery Manager and Confidential Level II Software Support for major deficiencies and resolutions

Confidential

IT Support Analyst

Responsibilities:

• Performed virus detection and removal after foreign attack; scanned and swept all mobile and stationary devices,
• Modified server settings and printer server updates

Confidential

Exchange Engineer

Responsibilities:

• Assisted in facilitating military email into the Department of Defense Enterprise Email service based on Exchange 2010
• Running inside DoD Active Directory(AD) forest on Microsoft Server 2008 R2.
• Supported NetOps with the realignment of Blackberry messaging services to the new DoD Enterprise Email Service.
• Operated as NETCOM/G3 to assist global service consolidation centers.

Confidential

Technical Support Technician

Responsibilities:

• Provided Level 1 tech support, first call resolution
• Reset Citrix sessions, reset passwords, enabled new user accounts, process remote access & token requests.
• Provided mobile phone email access for hospital staff.
• Supported ThinClient and VMware for hospital users and traveling nurses.

Confidential

IT Support Technician

Responsibilities:

• Maintained Microsoft System Center Configuration Manager SCCM for large client networks
• Managed Microsoft Exchange: Management Console; user email accounts, Anti-Spam, profile updates, and retention.
• Maintained DNS and created Remote Desktop connections to all supported domain, email and PIX servers.
• Installed and conserved wireless connections and access points.
• Installed Dell Servers, Confidential printers and performed remote server and desktop support.
• Fitted wireless peripherals (routers, printers, scanners), for client server access.
• Exchange 2010 Management PowerShell for creating environment parameters and anti-spam shell scripts.
• VB script Network Automation for manufacturing Firm.
• Provided packaging and patch management to client servers and desktops
• Monitored NIDS; Symantec Endpoint Protection, BitDefender and Zix encryption software for security compliances

Confidential

Printer Installer

Responsibilities:

• Installed various models of Confidential printers as a Project Lead.
• Required to go on-site to diverse locations to install and de-install numerous Confidential printers.

Confidential

Project Team Lead

Responsibilities:

• Provided staff augmentation support for GroupWise to MS Exchange 2010/MS Outlook 2010 migration support.
• Supplied front end training and migration adjustments for Help Desk resources that assist over 20,000 users.
• Avaya IP Phone support, mobile and standard access control, Domino Business Enterprise Server Manager