SUMMARY:

• An experienced Engineer with extensive experience in equipment elements, i.e., Citrix,SharePoint, MPLS, DACS, Cisco Routers, DSO,DS1,DS3,Optical ADM Mux, PRI, M13, FIOS,LGX/NGF panels, DSX - 1/DSX-3 panels, switched and packet services.
• Highly experienced in working independently while analyzing the network to determine capacity and growth requirements for IOF.
• Acted as point of contact for Meta Solve and TIRKS Conversion Project
• Successfully provisioned customer accounts with internal offices as well as coordinated migrations with external companies to ensure customer needs were met.
• Excellent experience in assisting with the complete conversion from AAIS to TIRKS system. Managed IOF capacity between end and hub offices and plan for needed augments.
• Designed and corrected CLRS daily while Issuing CLOs for new DS1, Sonet, BLSR/UPSR RINGS, DWDM and ROADM rings and pre-qualify for Fiber Characterization based on input from planner.
• Utilized the following TIRKS screens daily.
• Well experienced in working as a team member with Network Planning, Central Office, and Operations to support the growth, replacements and upgrade of telecommunications plant facilities, and infrastructure of DSX, 110 blocks, and other cross connect style panels.
• Hands on with M6, AutoCad, processing all the Work Management tasks from: APP, Circuit Design.
• Strongly involved in designed service development plans and conducted operational assessments.

TECHNICAL SKILLS:

• UMTS, GSM,SMS,5ESS,VISIO,Sharepoint, Microsoft Office Suite, OneNote, Power Point, Excel, WordPerfect, Oracle, Xing, VFO Tools, HECIG/CLEI, Alcatel-Lucent, Calix, Sonet, Cisco Routers, Nortel, LINUX,TIRKS, M6 Production,DSL.Net, Granite, ADSL, SAN, NAS .
• Fiber Optic Transport, ADSL, Ethernet, CTS,CSG, Jira Ticketing System, Remedy Ticketing System, Data Entry, ILEC/CLEC interconnection, Frame Relay, DSL Technology, Light Span, Ad Tran, Fujitsu, BTI.
• Cisco, Actleis, CadTel, 5ESS Switches, Catalyst, DACS, MUX, DLC (Digital Loop Carrier), Routers and Channel Banks.

PROFESSIONAL EXPERIENCE:

Confidential

Equipment Inventory Engineer

Responsibilities:

• Building accurate, quality Equipment Inventory from Granite to Nautilus System within a specific timeframe to meet objectives.
• Accessed Auto Cad designs, Google Maps and Granite to research Cilli Codes, A-location & Z-location and all detailed equipment info to build into Confidential ’s new Nautulis system
• Responded JIRA tickets in a timely manner
• Communicated with Field Engineers in reference to Construction, Design, or Customer Disconnect issues.

Confidential

TIRKS Design Engineer

Responsibilities:

• Proactively managed order Critical date/Milestones and facility-affecting issues to ensure order completion, within established time-sensitive intervals.
• Responsible for issuing circuit designs, Circuit Layout Record production, equipment assignments and facility updates, and project/quality management.
• Responsible for LEC Access Service Request (ASR) submittal and follow-up, LOA, carrier escalations, facility and system updates.
• Tracked, documented and compiled Engineering information related to equipment, customer orders, optimization orders, Internal equipment, Network and ILEC/LEC facilities, and document incoming facility information (circuit ids, order numbers, etc) against Engineering information.
• Acted as single point of contact/liaison between Engineering, CLECS, and Confidential internal offices throughout the duration of the project.
• Established reports for management on a daily basis regarding actual daily conversions.
• Submitted orders to the Local Exchange Carriers, using various internal and external systems.
• Provided frontline project management to ensure all Firm Order Commitments were successfully made for all construction activities with outside plant and transmission activities.
• Obtained and reviewed needed documentation for final construction approvals.
• Maintained current posted turn times and customer service levels
• Additional projects as assigned.

Confidential

Network Engineer

Responsibilities:

• Tracking and resolving JIRA tickets submitted by engineering which consisted of any construction issues, completions, or permits needed.
• Updated team spreadsheets daily to ensure detailed information has been entered to discuss during weekly conference calls.
• Maintained the FOC for all Hot Cuts to be completed as promised by Coordinating directly with engineering, and LECS.
• Supported in migrating DS0, DS1, DS3, STS-n, Pops, OC-n and Ethernet over copper circuit designs from F&E Database to Metasolv M6 which are customer or network driven.
• Extensive knowledge of network equipment elements, i.e., DACS, Cisco Routers, Optical ADM Mux, M13, LGX/NGF panels, DSX-1/DSX-3 panels, switched and packet services.
• Creating Data Modules and utilizing M6 Network System.
• Research designs; trace and troubleshoot CLR/DLR (Circuit/Design layout records).
• Creating ASR’s, ISR’s (Internal Service Request), PRI’s for new facility installations and record change activities.
• Manually Rebuilding equipment Racks and shelves in Metasolve M6 as per specification.
• Designing and Troubleshooting inter & intra office T1 circuit designs in M6 by adding missing Dacs Cross connects, verifying Dacs Dump,5ESS Switches, DSX1, DSX3 and FDP cabling tie downs, reconciling the flow of design from CPE back to Switch that are critical service affecting.
• Cleaning pending disconnect T1/T3 designs in M6 and deleting the X-Conns in Dacs to optimize capacity and utilization of associated network components.
• Interfacing with marketing, operations and other engineering disciplines on circuit provisioning and related operational issues to facilitate effective circuit deployment.
• Trained new team members to design circuits in Metasolve.

Confidential, Tampa, Florida

Design Network Engineer

Responsibilities:

• Assisted with the complete conversion from AAIS to TIRKS system. Managed IOF capacity between end and hub offices and plan for needed augments.
• Designed and corrected CLRS daily while Issuing CLOs for new DS1, Sonet, DWDM and ROADM rings and pre-qualify for Fiber Characterization based on input from planner.
• Utilized the following TIRKS screens daily, CD, LOOP, WA, EQPA, EQPU, EHREL, EQPH, and EQPRR. Overseeing and ensured accuracy for added capacity and needed changes.
• Responded to calls or TFAS tickets entered by OSP engineers in a timely manner. Updated the equipment shelf and Plug-in codes in PICS operating system for inventory changes requested by OSP engineers.
• Communicated with Field Engineers in reference to Construction, Design, or Customer Disconnect issues
• Utilizing the Remedy ticket system daily to respond to High Priority issues. .

Confidential, IN

Meta Solve Engineer

Responsibilities:

• Supported Regional Engineers, Analysts and Technicians with scheduling dates, documenting hardware, software and facilities for assigned projects.
• Assisted Frontier during the completion of the F4 system conversion as a Meta Solve (M6) SME for the complete fallout for all equipment and circuit information obtained from AAIS DS and the TIRKS system.
• Designed and Create engineering projects that place equipment that supports Ethernet, PRI, Sonet, DWDM, DS1, OC12, DS3,DSO circuit orders, DSLAM installations and the designing of the fiber and copper facilities associated with them as well as facilitating their completion through local construction and operations resources. Worked as a team member with Network Planning, Central Office, and Operations to support the growth, replacements and upgrade of telecommunications plant facilities, and infrastructure of DSX, 110 blocks, and other cross connect style panels.
• Utilized AutoCad while creating and building shelving in Meta Solve (M6) for Adtran MX2800 Chassis, 2810, M13, STS-1 and etc. Provided frontline project management for all construction activities associated with outside plant and transmission activities.
• Acted as a liaison between various internal and external groups and resources to complete all design orders by the Firm Order Commitment (FOC).
• Responding to Remedy tickets daily in reference to Critical, Medium, and Lower field issues.

Confidential, Dublin, CA

Network Plan/Design

Responsibilities:

• Wrote ASR Test Case's for all order types: New, Change, Disconnects and Record Orders.
• Used Virtual Front Office (VFO) for testing the Wholesale Customer.
• Entered test cases into Test Director. Test cases are written, entered and executed in Quality Center (QC).
• Assigned NPA/NXX and ensured the auto-generated Provisioning Plan was assigned.
• If the Provisioning Plan was not auto-assigned.
• Assigned the correct NPA/NXX and proper Provisioning Plan.
• Once the Provisioning Plan was assigned, processed all the Work Management tasks from: APP, Circuit Design, WFM, Outside Plant, E911 and Due Date.
• Recorded any failures in the Provisioning process into Quality Center for PMO to assign.
• Utilizing Tirks E1SCID screen to verify the availability or view the working or pending activity on the equipment.
• Entered ICSC code to obtain the DLR generated real-time from TIRKS.
• Updated HECIG/CLEI shelf and Plug-in codes in PICS operating system for inventory purposes.
• Issued ASRs for Ethernet, DS1 DS3, AND OC12 lines to LEC using VFO/LEC web tools.
• Processes all ASRs, UMTS switch procedures. Utilized the GSM network protocols
• Provided FOCs, DLRs and completing the ASR process.
• Entered all required Granite and Granite Xing database inputs. Issues CTS (work order) Tickets to various teams; including tracking and coordination.
• Documented, reported, and tracked all client escalations in the Remedy CTS ticketing system.
• Generating and updating reports to provide process improvement in regard to carrier feedback.
• Implementing the Provision LEC ASR process role.
• Functionally working with the design engineering team when needed regularly.
• Performed all Granite Engineer and Administrative functions associated with provisioning of interconnection facilities throughout the California & Nevada Region.
• Updated the UNI and EVC info daily via Tracker Spreadsheet and Granite System.
• Worked independently while analyzing the network to determine capacity and growth requirements for IOF, entrance facilities, and inter-switch trunking.

Confidential, Sacramento, CA

Core Provisioner

Responsibilities:

• Proactively managed and ordered for Critical date/Milestones and facility-affecting issues to ensure order completion, within established time-sensitive intervals.
• Provided current status to internal departments, by thoroughly researching and addressing discrepancies.
• Utilizing Engineering systems Xpercom and TBS maintenance and development via archive updates, circuit information changes and process-enhancing modifications.
• Configured, documented, and supported routers, switches, and VPN. Reviewed archived, and current, engineering information and spreadsheets to provide technical support.
• Tracked, and compiled Engineering information related to Customer orders.