IT Analyst Resume

SUMMARY:

Knowledge of LTE air interface
Knowledge of the architecture, channels, signals, frame structures, modulation schemes, protocol stack, antenna techniques and multiple access techniques of LTE
Fully prominent in Radio Frequency Antennas: MIMO, MU - MIMO,SIMO,MISO
Highly proficient in the analysis and interpretation of 3G and 4G captured frames
Skilled decision-maker and problem-solver during my previous work experiences
Fast learner, reliable, and task focused team player who is able to take on challenges
Hard working, able to multi-task effectively in a fast-paced environment under minimal supervision
Bilingual: Fluent in French (native speaker) and English

PROFESSIONAL EXPERIENCE:

Confidential

IT Analyst

Responsibilities:

Confidential Software’s Analyst Support through North America.
Installation, set up and troubleshooting on mobiles devices Confidential ’s Industrial applications
Training for Confidential ’s employees to new technical tools, softwares, mobile applications

Confidential

IS/IT Support Associate

Responsibilities:

Imaging computers with Windows Server Enterprise
Setting up and maintaining network ID’s, access, and security in Active Directory; VPN Checkpoint, SAP accounts
Staging, configuring and managing cell phones with AirWatch MDM Agent Server for different applications and applying control policies

Confidential

IS/IT Support Associate
Responsibilities:

Confidential

Bilingual Credit Collections Consultant

Responsibilities:

Diagnosed problems, proposed solutions, and negotiated payment arrangements in accordance with Rogers’ policies

Confidential

Bilingual Customer Service Representative - Business & Consumer Department

Responsibilities:

Investigated and resolved account-related inquiries and complaints by determining appropriate actions to correct such problems and ensuring that any outstanding issues are followed up on in a timely manner
Provided Technical Support troubleshooting services like Call IDs, voicemail, data, etc…