Hyperion Systems Administrator Resume

PROFESSIONAL EXPERIENCE:

Confidential

Hyperion Systems Administrator

Responsibilities:

Architecting, designing and implementing infrastructure solutions for Oracle’s Enterprise Performance Management System (Hyperion suite) of software applications.
Administration of Hyperion products including user provisioning, application maintenance, backup solutions, application support and client installation of Smartview, HFM Client, EAS client, Financial Reporting and HSF client.
Provide support to and an assist with training of end - users;
Software upgrades and patching
Perform Infrastructure Performance Tuning and Infrastructure Technical Reviews for the Oracle EPM System. identify, research, resolve and document technical issues with existing Hyperion applications including managing support requests with Oracle support
Maintain Development and QA environments
LCM migration to production environment, user acceptance testing and end-user training
Monitor 3 environments for performance, outage conditions and overall health
Custom scripting for data exports, LCM exports, application backups and disaster recovery.
Custom Essbase Maxl scripting
Configuring and tuning of Web Logic

Confidential

Sr. Principal Service Delivery Engineer

Responsibilities:

Senior member of Oracle’s Advanced Customer Services (ACS) eService team.
Architecting, designing and implementing infrastructure solutions for Oracle’s Enterprise Performance Management System (Hyperion suite) of software applications.
Expert level installation and troubleshooting of versions 9.3.1.x through 11.1.2.x of the entire Oracle EPM system of applications.
Working with Oracle’s Development, Quality Engineering and Product Assurance teams to assist in real-world feedback and troubleshooting of the latest Oracle EPM System set of applications.
Perform Infrastructure Performance Tuning and Infrastructure Technical Reviews for the Oracle EPM System.
Perform onsite or remotely based infrastructure engagements ranging from troubleshooting, to architecture, to re-design, to review, to implementation, to infrastructure tuning for any of the Oracle EPM system applications.
Support Pre-Sales team by providing demo builds and explanations to clients about engagements and how they work.
Assist team in diagnosing technical related issues with the System 9 and Fusion 11 products and provide a course of resolution.

Confidential

Sr. Technical Specialist

Responsibilities:

Manage critical customers throughout the entire POC, sale and implementation process to ensure a successful deployment of Hyperion’s products.
Install, troubleshoot, performance test, new and existing versions of analytic web applications on third party J2EE compliant Application Servers and multiple operating environments.
Design and provide technical and product training to Hyperion’s Infrastructure Consulting, Pre-Sales organization, and Technical Support groups for web based analytic applications and third party software integration.
Work directly with cross-departmental heads to ensure successful and rapid resolution of critical client issues.
Technical advisor for new systems procedures and hardware purchases for Analytic Applications Support staff of 70 people and one problem verification lab.
Train on new technology trends and their relationship to Hyperion’s Products and provide knowledge transfer through training sessions, webcasts, and presentations to multiple Hyperion groups.
Responsible for reviewing all content entered into the Primus Knowledge base for Hyperion Enterprise and Strategic Finance applications for external and internal use.
Act as a technical escalation and resource for multiple Hyperion Applications.
Present new product release of Hyperion Enterprise at annual User Conference.
Present Hyperion Enterprise and Reporting Tips and Tricks at annual Hyperion Conference. (6 consecutive years)
On-site client visits for both Critical Client issues and Beta programs for new releases of products.

Confidential

Financial System Administrator

Responsibilities:

Implement Hyperion Enterprise across 3 continents for use by over 200 users. (North America, Europe, Asia)
Install, configure and test Hyperion Solutions consolidation products which included Hyperion Enterprise and Hyperion Essbase. Install hardware and software, tested the installation and demonstrated to the client that the application worked and generated installation documents.
Develop and migration of application and reports
Provide knowledge transfer and on-site training for end users.
Custom build applications including accounts, entity structure, journal templates, reports and formulas/logic
Support 200+ worldwide users of applications
Create customized reports and spreadsheets for end user
Manage and maintain application servers and Citrix servers.

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