SUMMARY:

Results oriented IT professional with years of technical experience within a variety of different industries. Recognized for the ability to coordinate special projects, manage the purchasing of hardware and software, provide training, and translation of technical jargon into non - technical terms.

TECHNICAL EXPERTISE:

Operating Systems: Windows 7/8//XP/2000/NT/98/95, MAC, Novell, Currently studying Linux/PowerShell

Software / Tools /Skills: MS Office Suite XP/ 2003/2007/2010/2016 , Lotus Notes, Symantec Ghost/PC Anywhere/Backup Exec, McAfee Antivirus, Norton Antivirus, WDS, SPSS, Citrix, ArcServe Data Backup & Storage, TCP/IP Networking, MCSE (trained), CWNA (trained), SAP/BEX, Juniper VPN, Nortel Networks VPN, Cisco VPN, LANDESK, LogMein, Avaya/Cisco phone moves/configurations, Blackberry, Iphone, Android, iManage, Desksite, AppSense, Lync, ServiceNow, Remedy, HEAT, VMWare, Proxy Pro Master, Duo, vSphere Client, Active Directory, Group Policy, Exchange 2010

PROFESSIONAL EXPERIENCE:

Confidential

Junior Systems Administrator

Responsibilities:

• Networking in VMWare VDI environment with additional support for Citrix remote connectivity
• Support for approximately 250 users in local and remote offices.
• Support for Dell workstations and servers.
• User support with Desktop Director, Appsense,
• Manage virtual images with VMWare VSphere Client ver. 5.1.0
• Configuration and maintenance of all user accounts in Active Directory and Exchange Server 2010
• Executive level support for all partners in the firm as well as associates.
• Remote weekend support for all users.
• Configuration of iPhone and Android devices.
• Facilitated online meetings with Webex and GoToMeeting.
• Spam management with Google Spam and Interscan Messaging Security Suite.
• Network support of TCP/IP, DNS, Confidential, etc.
• Document management of iManage/Filesite

Confidential

Desktop Support

Responsibilities:

• 1st Level/2nd Level/3rd Level support for 100 users in Active Directory environment.
• Point person for upgrade from Exchange 2010 to Office 365

Confidential

Jr. Systems Administrator

Responsibilities:

• 1st Level/2nd Level/3rd Level support for approx. 200 local and remote users in Active Directory environment
• Managed network share permissions for all users
• Creating and deploying custom images using WDS and Symantec Ghost
• Blackberry Administration including upgrading from BES 504 to BES 12
• Responsible for all backups using Symantec Backup Exec 2010 and tape rotation with Iron Mountain
• Creation and administration of all user accounts in Active Directory and Exchange 2010
• Remote administration for users in DC and London offices
• Configuring Cisco VPN AnyConnect and Remote Desktop Connection for all users on both Windows and Mac OS platforms
• Broadsoft Softphone administration for call center employees
• Configuring and maintaining Disaster Recovery laptops for call center employees
• Administration of Polycom phones and videoconference units
• Maintaining functionality of cable television boxes in office
• Managing Verizon Wireless accounts for all users
• Evening and weekend support
• Server configuration and administration for DC office
• Meeting room setup for all users and visiting clients
• Imaging and maintaining loaner laptops
• Setups for summer interns in New York and DC offices
• Travel to Tampa office to train IT colleague

Confidential

Service Desk Analyst, Consultant

Responsibilities:

• 1st Level/2nd Level Help Desk support for local and remote users using Active Directory and ServiceNow
• Windows XP/7 Mac OS X support for Walking Dead crew members
• Imaging laptops and desktops and Blackberry configuration

Confidential

Senior IT Desktop Support, Consultant

Responsibilities:

• 1st and 2nd level desktop support for local and remote users.
• Imaging desktops and laptops using Symantec Ghost and configuring standard software, e.g. SAP/BEX, LANDESK, Juniper Networks, etc.
• Providing instruction on VPN usage and Lotus Notes Mail archiving.
• Follow up with other IT groups on behalf of users for specific tickets handled by said groups.
• Blackberry/Iphone/Ipad support for all users.
• Special support for all levels of Management including Executive Board Members.
• Migration of Windows XP to Windows 7 and administration of Active Directory
• Management of Summer IT Interns and temp staff for special projects

Confidential

Lotus Notes 8 Migration Desktop Support, Consultant

Responsibilities:

• Installed and configured Lotus Notes 8 clients for both local and remote users
• Personalized VIP support for upper management and executive board members.
• Provided one-on-one instruction of client to users on ad-hoc basis.
• Acted as liaison between Migration Support and BNYM Legal Dept. regarding Migration issues
• Handled migrations in upwards of 35 users per day
• 1st and 2nd level desktop support of Windows XP
• Specialized support for Executive Board Members and all levels of Management

Confidential, New Jersey

Desktop Support/Database Administrator, Consultant

Responsibilities:

• Responsible for tracking all expenditure under $5000 utilizing the Front Office Support Lotus Notes Database
• Provide local and remote desktop support for corporate headquarters and 4 satellite locations
• Managed and maintained Front Office Support loaner equipment pool
• Managed the Front Office Support Project Lotus Notes Database enhancements initiative
• Managed and maintained vendor relationship
• Developed training material and provided Front Office Support training for corporate headquarters and 2 satellite location
• Provided software training on an individual and small group basis
• Created and maintained laptop images for IBM Thinkpad
• Oversee weekly Implementation meetings
• Troubleshooting network connectivity issues and grant users Safeboot access.
• Delegation of assigned duties to appropriate IT and Facilities staff

Confidential, New York, New York

Support Desk Administrator

Responsibilities:

• Provided local and remote desktop support for approximately 140 users located at corporate headquarters
• Installed software and hardware for commercial and editorial staff
• Maintained databases for department accounts payable and laptop inventory
• Created and maintained accounts for VPN users
• Coordinated effort to manage and maintain Citrix connectivity for International sites
• Installed and configured Blackberry devices
• Setup meeting rooms with Polycom videoconferencing

Confidential, New York, New York

Desktop Support/Database Administrator/Instructor

Responsibilities:

• Maintained participant database using "Statistical Package for the Social Sciences" software
• Developed training material and conducted "Basic Computer Skills" users’ workshops

Confidential, New York, New York

Technical Support

Responsibilities:

• Disconnected and reconnected PC and Apple workstations with peripherals for relocation of Confidential offices
• Tested internet and intranet connectivity, company wide via Novell network
• Reconfigured workstations for Confidential connectivity.
• Provided desktop support during the Windows 2000/9X upgrade.