Objective:

• Seeking a SalesForce Administration position that will allow me to effectively use the technical skills that I have learned and allow me to influence and motivate others.

Summary:

• Currently training for (SFDC) SalesForce.com Certified Administrator
• Formal training for Chatter, Data.com, Reports and Dashboards, Analytics, VisualForce, Security, User permissions, profiles, records, page layouts, fields, workflow rules, standard and custom objects, Spring \'12 Release
• Energetic professional with experience working successfully under pressure and deadlines.
• Training for CompTIA A+, Network+ and MCSA certifications.
• Foundational technical knowledge of hardware, operating systems, and networking.
• Knowledge of Linux, Unix, Windows 95, 98, Xp, Vista, and Windows 7, MS Server 2000, 2003 and 2008, Microsoft Office 2003, 2007 and 2010.
• Adaptable to various environments and comfortable learning new information quickly.
• Strong technical aptitude with an ability to effectively translate technical information and procedures to end-users.
• Dedicated to providing quality customer support, great attention to detail, and quick but effective resolutions.

Training:
Confidential,Leawood, KS – July 2007 - January 2008
Network Administrator Program

• Installing and supporting Windows XP/2003 in virtual environment and real environment.
• Installing Active Directory, DNS, WINS, IPSEC,
• Creating users and groups in a domain and on local machines.
• Managing a network with local and group policies.
• Basic configuration of the Desktop and IE.
• Configuring, managing, and maintaining hardware.
• Basic understanding of security, printer management, monitoring server performance, and troubleshooting disaster recovery.
• MS Windows 2003/XP, MS Server 2003, MS Active Directory, DHCP, DNS, WINS, RRAS, IPSEC, Hardware/ Software Troubleshooting, LAN/WAN, TCP/IP, MS Office 2003/XP, Cabling.

Professional Experience:
Confidential,Ks. – November 2011 – April 2012
Consultant

• Maintain and assist in improving system functionality and deployment of new systems and features
• Work with Windows Server 2008 GPO analysis, configuration, and deployment.
• Work with VMware vSphere on multiple hosts.
• Assist in managing SAN, NAS, and other Backup devices using Backup Exec.
• Assist with maintenance and management of Microsoft Exchange 2010.
• Assist with maintenance, backup, and management of multiple Hospital systems, Medhost, CPSI, and Pacs.
• Maintain security by utilizing Symantec for end point security intrusions.
• Assist Support Desk in day to day issues of over 500 users.

Confidential,Ks. - September 2008 – November 2011
Windows/Network Administrator

• Maintain and improve network and system performance for organization spanning multiple facilities and companies.
• Manage and monitor Windows and Linux production systems.
• Maintain backup solution to company policy and restoration of data as requested. Symantec Backup, Bacula, Windows Backup.
• Planed, installed, and configured Active Directory on both Server 2003 and 2008. Created Forest Level Migrations between multiple facilities.
• Managed Exchange 2003 server, planned and implemented migration to Kerio Mail Server.
• Managed Zimbra mail server, planned and implemented migration to Kerio Mail Server.
• Implemented and manage VOIP telephone systems for the organization and connected all facilities together.
• Implemented new router/firewall solutions with greater security and network availability through encrypted tunnels. Providing IDS, IPS, antivirus, anti-spam
• Planned, implemented, and migrated new File Server with Central Authentication and increased granular access control.
• Perform daily tasks such as backups, adding/deleting users, monitoring cpu/disk/memory/network/internet usage, using various programs, nagios, manage engine, zabbix, zenoss
• Write company Policies to help manage and facilitate IT processes.
• Setup, maintain, and manage Sql Server 2008, ensure backups are run according to schedule and creation of any new server objects as needed.
• Setup, manage, and maintain IIS 7, backup and secure server and ensure optimal uptime for company applications.

Confidential,Ks. – March 2008 – August 2008
System Administrator

• Support the Content and Development testing for handset certification.
• Monitor apache, system, and error logs of websites for security and preventative maintenance.
• Creation of new websites for bug tracking on both IIS and Apache.
• Create users, security policies, and manage rights for various positions, by way of command line and AD.
• Maintain and manage Sql Server 2005, ensure backups and optimal connections.
• Maintain and manage IIS 6.0, manage security and ensure backups and optimal application uptime.
• Maintain and manage Windows Server 2000, manage Active Directory and server backup.
• Run backups of content using Cobian and transfer to private and offline sites for storage.
• Assist in planning and procedures for new forum software on Red Hat Linux Enterprise.
• Installation of hardware for Sun (Netra 1405 T and Netra 1x) and windows server (Dell Poweredge 1750).
• Installation of Solaris and Windows Server 2003 operating systems.
• Installation of network monitoring software for content testing and to track performance of issues.
• Management and configuration of Black Berry Enterprise Software.
• Installation of ticketing software to track and monitor issues the end-users are experiencing.

Confidential,Kansas City, MO – November 2007 – March 2008
Technical Support

• 100% phone support Nationwide for Tax Professionals.
• Create, monitor, and dispatch cases for clients using Clarify ticketing system.
• Assist client with logging into different applications by way of active directory user management.
• Troubleshoot LAN connectivity and assist users in setting up VPN for software update from WHQ.
• Troubleshoot H&R Block proprietary software.
• Assist in setting up computer infrastructure by walking through appropriate steps for completion.
• Including Routers, modems, switches, printers, towers, MS server 2003, Windows XP.
• Implement new installations of computers using Norton Ghost both by boot disk and also by PXE boot.
• Printer troubleshooting, including but not limited to paper jams, toner errors, and installation.

Soft Skills Training:

• Fundamental Business Skills for IT Professional, Project Management, and Project+.