CAREER OBJECTIVE

Providing quality solutions to complex business problems and delivering I.T. business systems to the end-to-end testing of new systems and services within scope, budget and tight schedules.Extensive LAN/ WAN/ hardware/ software experience. Now looking to continue making a continued significant contribution within I.T. networking

CAREER SUMMARY

While employed at the Spinx Company demonstrated success implementing strategic IT initiatives that improved business functionality with positive impacts that included enhancing network solutions, desktop optimization, and customer support that resulted in an increase in customer service and technology support reliability. Presented options to management for the enhancement of network security, store monitoring, firewall, VPN, and software development. Implemented and supported companywide virtual private network infrastructure for headquarters and store locations including group policy, active directory, and system workstation life cycle. Provided support for over 70 locations in network (WAN/LAN) desktop and help desk support. Project managed a 4 million dollar project for the overhaul of point of sales for 30 locations. Redesigned Corporate Intranet for effective communication and hosting. Consistent management of online ticket system with 24x7 remote and onsite repair of Information Systems. Technology savvy self starter, adept into moving into new environments and extrapolate from existing experience to quickly adapt to new technologies fluently with nine years of supervisory experience in critical thinking fields that includes the US Navy and the Anderson County Sheriff Department.

QUALIFICATIONS HIGHLIGHTS

• System Administration
• Networking Engineering /Security
• Multi-Platform Networking
• Routing and Switching
• Project Management and System Development
• Virtual Private Network Suppor
  

TECHNICAL EXPERTISE

Certifications: CCNA, MCTS (Vista), Security +, Network +, A +, Radiant, Excentus
Operating Systems: Windows 9x & ME, Windows NT workstations & Server, Windows 2000 Professional and Server, Windows Vista & 7 and Server 2008, Linux, Snow leaopard
Hardware: Cisco 2600/1600 series Routers, Cisco 2900 series switches, Sonicwall TZ190/TZ170/TeleSP3, Juniper SSG140, 3com and Netgear Switches, Hubs, Modems, Network Cards, Laptops, Workstations (Dell, IBM, Compaq, MAC, Memory, Printers, Scanners, Fax Machines and other peripherals, installation of cat5 and network engineering
Software: Active Directory, DNS, IIS7, Cisco IOS, Visual Basic, HTML, XHTML, CSS, Java, Actionscript, Fireworks, Dreamweaver, Flash, Illustrator, Photoshop,VNC, PC anywhere, MS Office, Acrobat, Symantec Anti-Virus, SQL 7.0, PDI, RMS, Exchange, VMWare, Microsoft Project & Visio, Snort, Samspade, Wireshark, Ghost
Network/Protocols: VPN, FTP, VLAN, STP, RIP, RIPv2, EGP, NAT, OSPF, BGP, LAN/WAN, TCP/IP, IPX/SPX, NETBEUI, WINS, DNS, DHCP, POP3, TELNET, SMTP, ICMP, TFTP, Ethernet,

EDUCATION

Bachelor of Computer Science

PROFESSIONAL EXPERIENCE

Confidential
Retail Store Support Technician/Computer System Analyst
February 2006-present

• Management of routing for site to site VPN connections from store locations to Main Headquarters
• Installing and supporting WAN/LAN for Headquarters and Store locations (Cisco 2600/1600, Sonicwall TZ190/170/TELE3SP, Juniper SSG140)
• Primary support of Information Systems for over 70 locations that resulted in increase of sales and 98% yearly uptime
• System Administration for store locations (Active Directory, GPO, and DNS)
• Project Managed 4 million dollar implementation of point sales, setup and optimization
• Overhauled Company’s Intranet Web Design services with improved work flow, optimization for file sharing and critical internal news updates.
• Supervised, interviewed, hired and trained employees increasing overall understanding and technical support in the department
• Communication and diagnostic with Internet Service Providers and WAN technologies to provide a quick recovery time
• Database Management (Access) that resulted in management of hardware identification that reduced workstation replacement with managed licenses, warranty and vendor information
• Applied diagrams and logical schematics for Vendor and Store technical support
• Shared on call support with at least one other employee to provide Store technical support 24x7
• Troubleshoot, imaging/ghosting, and deploying system workstations
• Monitor and maintain physical and logical security policies and procedures
• Engineer new store locations point of sales and network installation (Dmarc, router, workstations, wiring, and various network devices).
• Provide Internet security, host security, and application security

Confidential
Correctional Supervisor
September 2003- February 2006

• Supervised a work force of 10 subordinates and led in accountability and professionalism
• Provided clear and concise communication and a variety of training that included professionalism, reporting, and teamwork.
• Analyzed and submitted criminal reports, applied critical thinking in a high stressful environment.
• Public communications that decreased criminal activity and awareness of daily activities
• Professionalism and ethical policy obligation

Confidential
Electricians Mate 3rd Class
August 1999- August 2003

• Supervised a workforce of 4 employees in critical electrical components
• Plan layout and installation of electrical wiring, equipment and fixtures, based on job specifications and local codes.
• Place conduit (pipes or tubing) inside designated partitions, walls, or other concealed areas, and pull insulated wires or cables through the conduit to complete circuits between boxes. Read and interpret schematic diagrams and electrical blueprints
• Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
• Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system