SUMMARY:

Primary role is to ensure the stability, integrity, and efficient operation of corporate information systems that support core organizational functions. These functions are achieved by monitoring, maintaining, supporting and optimizing all networked software and associated operating systems. Apply communication, analytical, and problem - solving skills to help identify, resolve and communicate issues in order to maximize the benefit of IT systems investments. Manage infrastructure configuration and change management process to meet release dates.

TECHNICAL SKILLS:

Application Development Tools: SAS, Java, Apache, Web Sphere, Web Logic, Tomcat, Glance Plus, Sun Java Directory Server; DAP, Samba, Puppet

Application Package: PeopleSoft, Clarify, File Net, ESX VMware, Veritas Clustering, HP-MC Guard, Serena Version Manager, nCircle IP360 and Topology Risk Analyzer, Sales Force, Remedy, NetWitness, Confidential Analytics, Archer

Databases / DB Tools: Oracle, MySQL, SQL, Sybase, Puppet

Desktop Tools: Microsoft Products, Remedy, Lotus Notes

Hardware: HP9000 Superdome/RP 54xx/74xx/84xx Class, SUN Fire Enterprise 3900/440/880/240/ Blades, Routers, Brocade Switches, EMC Clariion, EMC Symmetrix, IBM 3090, AS400, SUN StorageTek 6130, Dell DM3000i, Dell R610 and R620(Packet Decoders, Log Decoders, Concentrator, Brokers, Malware, Archivers, Event Stream Analyzer and Hybrids), Super Micro Servers

Methodologies/Techniques: Virtualization, SANs(DMX and VNX), Storage Foundation, Logical Volume Manager, VERITAS Volume Manager, Clustering, Active Directory and Identity Management, Disaster Recovery and Business Continuity, DAS, NAS, SOX Auditing, nCircle IP360 and Topology Risk Analyzer, Intrusion Detection, Vulnerability Assessment, Symantec NetBackup, JIRA, Flexera

Network Software / Communications: HP OpenView, Tivoli, TCP/IP, LDAP, iSCSI, NFS, DNS, SMTP, SNMP, Newbridge 46020 Mainstreet, EMC Power Path, EMC Navisphere, SAN Analyzer, SSL Certificates Application, SRDF, BCV, Clones, Snapshots, SANcopy, TCPDUMP, Wire Shark

Operating Systems: HP-UX, SUN Solaris, Red Hat Linux, VAX, VM, MVS, Windows

Utilities / Command Languages: Scripting (ksh/bash/sh), Perl

PROFESSIONAL EXPERIENCE:

Confidential, VA

Sr. Security Engineer

Responsibilities:

• Contractor for 6 months then became a full time employee.
• Act as a SME (subject matter expert) for RSA Netwitness and assist other engineers and analysts with forensic issues.
• Lead technical consultant for several customers.
• Provide customers assistance with planning, deploying and configuration for both their hardware and software Security Analytics environment.
• Provide monthly status reports to management and customers of all issues, implementation, and health checks.
• Assist with the creation and management of custom content and use cases for customer specific network and log requirements.
• Perform daily health checks, troubleshooting and break-fix for a variety of issues.

Confidential

Senior Technical Support Engineer

Responsibilities:

• Integral part of the RSA team who interfaces directly with RSA customers using NetWitness and Confidential hardware platform such as Dell R510, R610, R620 and application software.
• Provide technical support to customers’ technical staff, answer questions on function and usage of the hardware products such as RSA Dell packet decoders, log decoders, concentrators and brokers using Red Hat Centos v6.x.
• Gather relevant information and determine troubleshooting steps to diagnose & solve customer reported technical problems of varied complexity network and Linux file system issues in a professional and timely manner. This sometime included license issues and the uses of Flexera.
• Obtain knowledge of the customer Dell or Super Micro systems, network environment, JBOD and DAC RAID or SAN configuration, and be able to duplicate reported problems if necessary.
• Analyze network issues using Wire shark, TCPdump, validate Linux file system and kernel version, identify software configuration errors and defects in the product and recommend solutions and workarounds.
• Work closely with customers, other Support Engineers, Development Engineers, Professional Service engineers, Product Management and Sales Engineers to share product knowledge, installation tips and provide resolution to customer support cases. Use JIRA to report software defects and bugs.
• Provide product training to customers and new engineers on the installation of the hardware, network connectivity and software configuration.
• Ensures customer satisfaction by handling their requests in a timely manner and provide follow ups.
• Provide support coverage via phone, email, web and sometime on customer site.
• Work with Sales Force to open cases, identify customer assets and write knowledge base articles.
• Work with escalated customers with ongoing issues like system stability, software license and platform performance to resolution.
• Act as a SME (subject matter expert) and assist other engineers with issues and case load.
• Work with account managers on any escalations that require attention from the support team, internally coordinate with appropriate resources for sales or license issues.
• Write and assist customer with upgrades using Linux OS and software repositories and puppet trust authentication by means of yum and rpm commands lines.
• Assist customers with applying Linux OS security patches, hardware configuration, and software support of Confidential platform to help collect, filter and analysis data of their network infrastructure for compliance, vulnerabilities and risk management.

Confidential, McLean, VA

Production Support Team Lead

Responsibilities:

• Support the Confidential application and systems
• Supervisor a team of eight system administrators
• Manages the performance and career development planning of the staff. Provides coaching and mentoring for staff to assist them in reaching their development goals.
• Manage personnel schedules, approves PTO requests for the production support team and ensures staffing is maintained to provide adequate coverage.
• Participate in software and system performance analysis and tuning, service capacity planning and demand forecasting.
• Manage the availability, scalability, security and performance of our platforms and applications.
• Assist with vulnerability scan and remediates using McAfee
• Responsible for ensuring that the service availability of all servers (UNIX and Windows) meets or exceeds the current business needs.
• Utilizes my knowledge of system operations, connected services, information technology controls and industry best practices to influence and innovate operational approaches and solutions.
• Help developed and drive incident management processing for communicating to the stakeholders
• Provides ongoing technical and leadership expertise to the UNIX and Windows team in supporting the data center, including growth, scalability and SAN requirements
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging systems
• Ensure that Service Level Agreements and customer expectations are met
• Facilitate process, change control and quality review committee meetings, as necessary
• Developed and implemented Disaster Recovery Plans

Confidential

SAN Administrator

Responsibilities:

• SAN provisioning, fibre channel directors and masking
• Manage and administer an EMC Symmetrix DMX1000, configure RAID group, LUN mapping and presentation to the servers, SRDF
• SAN Brocade switch setup and management; configuration and zoning; HBA configuration and maintenance
• Experience and familiarity with Navisphere, ECC and SYMCLI used to manage SRDF
• Solid working knowledge of RAID concepts: striping, caching, parity, failure & recovery, redundancy, and performance
• Familiarity with SRDF, Timefinder, BCV, Clone, SnapShots, Replication, PowerPath, and DMP technology

Confidential, Carmel, IN

Senior UNIX System Administrator

Responsibilities:

• Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
• Perform research on software and systems products to aid in recommendations for technology improvements
• Analyze vulnerability assessments and make recommendation.
• Implemented server intrusion detection
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging systems
• Monitor and manage the center’s technology infrastructure for optimal business performance and high availability
• Manage inventory and Vendor maintenance contracts
• Perform installs, upgrades, maintenance and configuration task for SUN Solaris and Veritas Netbackup
• Manage and administer a SUN StorageTek 6130 SAN and EMC Clariion, configure RAID group, LUN mapping and presentation to the servers.
• Successful installed and upgrade VERITAS NetBackup software from version 4.5 to 6.5.3
• Successful configure and implemented the move of data over to EMC SAN Clariion CX-380
• Plan, design, develop and install new servers, as well consolidate and re-use old servers
• Configure and implement VMware ESX-3.5 with Direct-Attached Storage for the file systems and databases

Confidential, Indianapolis, IN

UNIX System Administrator

Responsibilities:

• Worked closely with developers and a variety of end users to ensure technical compatibility and user satisfaction
• Managed and maintained a high availability enterprise environment for Confidential manufacturing systems using SUN Solaris and HP-UX
• Used Remedy software system to process production and user change requests and troubleshoot hardware and operating system issues
• Worked with senior leaders across IT and business system teams to gauge the effectiveness of compliance with respect to FDA regulations
• Created and maintained documentation as it relates to system configuration, mapping, processes and service records

Confidential, Kansas City, MO

UNIX System / Security Administrator

Responsibilities:

• Technical lead on software and application installs and upgrades
• Served as project lead on software evaluation and implementation for such products as SAS, Identity Management, Veritas Netbackup, and HP Omni Back
• Worked with internal staff on development and conducting training with internal/external groups to establish internal controls for SOX compliance
• Assist IT Staff in Internal Control Assessments for Sarbanes-Oxley, performed internal audits and IT controls to ensure conformity to processes
• Champion security and compliance awareness and initiatives to ensure they are applied and address throughout the organization by providing security training to the business units
• Analyzes vulnerability assessments and make recommendation; perform corrective actions
• Conduct vulnerability and risk management analysis using nCircle IP360 and Topology Risk Analyzer
• Designed and performed server and security audits, system backup procedures, recovery processes, and service level agreement
• Assisted in the selection and installation of computer system by providing technical advice and support
• Monitored and managed the infrastructure ( HP-UX, SUN Solaris and Linux ) for optimal performance
• Developed and experience in Disaster recovery operations, business continuity planning and testing. Wrote Disaster recovery plans and test procedures
• Evaluated security and compliance products for appropriate fit base on IT strategy and the business needs.
• Assist with the development and implementation of security and compliance policies, standards, process procedures
• Experience implementing and managing enterprise security environment (e.g. secure remote access, policy management and vulnerability management)
• Submit all systems changes within Hermit, which is the change control process
• Mentor junior UNIX administrators and operators