SUMMARY:

• Solutions - oriented Systems Administrator and Desktop Analyst with outstanding experience building, configuring and providing break fix support for Laptops, Workstations, Servers and complex, enterprise-wide networks.
• Skilled at implementing Installs, Rebuilds, and configuration of hardware, peripherals, and settings, upgrades and enhancements to and coordinating migrations between networked systems.
• Periodic system monitoring for integrity of server hardware, systems software and other system assets
• Repair and recover from system software and hardware failures
• Create and maintain Operating System Image
• Manage and administer Anti-Virus security software
• Subject matter contact for Symantec PureDisk and other Symantec backup products and procedures
• Knowledge of and experience with a diversity of server and workstation hardware and software.
• Ability to build and manage high-performing team members across an array of disciplines.
• Proven cross-functional communication and relationship-building talents.
• Solid troubleshooting acumen, with ability to identify and quickly resolve complex client/system issues.
• Leadership & Team Building
• Process Improvement
• Security & Disaster Recovery
• Troubleshooting & Problem Resolution
• User Training and Support.

TECHNICAL SKILLS:

Software: MS Windows 2000, MS Windows 2003, MS Windows 2008, MS Active Directory, MS Windows7 & 10, Microsoft Office Suit including MS Outlook, MS Excell, MS Access. MS Clustering systems, MS Terminal Server, MS SCCM, MS SMS, MS SQL Server 7.0, NetApp SnapShot, SnapMirror, SnapVault, FlexClone, SnapRestore, Citrix Metaframe, Citrix XenApp, VMWARE, HP OVO, HP Radia, HP Systems Insight Management (SIM), Alarmpoint and Micromuse Netcool Infrastructure Monitoring System, Remedy7, Bizerba, IBM Tivoli, Linux X11.

HARDWARE: HP ProLiant Server Systems, Dell Laptops, Dell Workstations, HP Remote Insight System (RIB/iLO), Dell PoweEdge Server Systems, Digi Portserver/Boards. NetApp Storage Solution Systems.

EMPLOYMENT HISTORY:

Confidential

MS Windows Administrator

• Build and maintain Windows Servers and NetAPP Servers. OS upgrades for Desktops, Laptops and other workstations. Performed system data backups and Patch Management and other security related measures.
• Manage the upgrade and maintenance of Digital Telephone System (Toshiba PBX) serving over 150 users
• Manage the upgrade of both WAN and LAN serving over 150 Laptops, workstations network printers and Servers. Create functional login user accounts for SAP system and assign roles to them.

Confidential, Houston, TX

Systems Administrator

• Build, maintain and support critical field-data capture systems for company’s upstream division.
• Converted legacy backup systems to a network centralized Symantec PureDisk system
• Pursue and manage relationship with third-party consulting engineers to assemble, configure and troubleshoot computer server and application systems. Liaise with field-based monitors and operators to troubleshoot and resolve operational issues.
• Travel to remote offshore drilling and production platform sites to build systems and conduct onsite issue resolutions.
• Worked with third party vendors to implement SCADA system using Microwave technology for monitoring equipment such as oil and gas storage systems and other measuring equipment in remote locations.
• A Member of the Server Operations Team responsible for daily operations, administration, and maintenance of 400 Microsoft Windows NT 4.0/ 2000/2003 file/print and infrastructure servers in an enterprise environment with 24 X 7 callout rotation participation.
• Build and configure HP Proliant hardware and install Microsoft Windows 2003/2008 for Infrastructure and application servers. Support and manage a global NETIQ monitoring system of approximately 2400 server’s.
• Coordinate with application support teams and local support prior to and during system updates.
• Took a leading role with patch management of MS Service packs, MS security updates, and HP firmware patches on MS Servers, Laptops and Workstations.
• Provide Symantec NetBackup and PureDisk administration for local and remote sites.
• Use Remedy for change management, systems Inventory and daily operation’s ticketing system.
• Installed and configured thin client applications such as GIS and ArcGIS
• Documents changes and proposed changes for review and compliance with local and cooperate standards.
• Spearheaded development and implementation of policies and programs for providing contact information and procedures during system failures.
• Assisted with the establishment of global hardware, systems build and naming standards.
• DHCP scope creation and maintenance
• New site builds and maintenance
• Issue resolution, prevention, and troubleshooting
• Periodic Microsoft system patching and service pack applications
• Create add and remove user accounts and user groups
• Elevated level user and application support 24/7 on call rotation

Confidential, Houston, TX

Systems Analyst

• Responsible for design, installation, configuration, data storage and troubleshooting of all Windows Infrastructure, applications and file servers on the local area network.
• Supported Linux Red Hat Servers.
• Supervised, trained and mentored team of five technical team members.
• Designed and deployed solutions to enhance network performance.
• Work with cross-functional departments and troubleshoot issues involving network equipment on LAN and WAN.
• Responsible for periodic operating system security patches.
• Orchestrated the successful design and deployment of major Windows migration project that included Windows infrastructure, applications and file servers.
• DHCP scope creation and maintenance
• New site builds and maintenance
• Subject matter contact person for Symantec PureDisk, NetBackup and other network backup issues.
• Issues resolution, prevention and troubleshooting
• Printer/Plotter installation, configuration and maintenance
• Print Queue creation and management
• Troubleshooting client/server application performance issues involving thin client applications
• Create add and remove user accounts and user groups
• Elevated direct user and Help Desk Support on Operating Systems and Application support
• 24/7 on call rotation