SUMMARY:

• Provide support for server OS, networks and hardware systems in all areas of IT operations. This includes systems and environmental monitoring and reporting, user administration and disaster recovery
• Provide customer support for Infrastructure related issues received via telephone, e - mail, voice mail, trouble ticketing systems and in-person related to client and server performance
• Troubleshoot, prioritizes and triages tickets received from other support teams
• Perform systems and environmental data and equipment monitoring using Microsoft SCOM
• Monitor network for security vulnerabilities, remediate threats and escalate as needed
• Adhered to all existing SOPs with a strong ability to work with or without direct supervision in a time sensitive atmosphere involving multiple projects
• Execute backups of data using NetBackup, monitor backups, and maintain inventory of backups
• Schedule service requests for outside vendors to maintain on and offsite equipment
• Perform patch management and reboot procedures for all servers

TECHNICAL SKILLS:

LAN Technologies: Cabling, Hubs and Cisco Switches

PROFESSIONAL EXPERIENCE:

Confidential, VA

Data Center Engineer

Responsibilities:

• Provide support for server OS, networks and hardware systems in all areas of IT operations. This includes systems and environmental monitoring and reporting, user administration and disaster recovery
• Provide customer support for Infrastructure related issues received via telephone, e-mail, voice mail, trouble ticketing systems and in-person related to client and server performance
• Troubleshoot, prioritizes and triages tickets received from other support teams
• Perform systems and environmental data and equipment monitoring using Microsoft SCOM
• Monitor network for security vulnerabilities, remediate threats and escalate as needed
• Adhered to all existing SOPs with a strong ability to work with or without direct supervision in a time sensitive atmosphere involving multiple projects
• Execute backups of data using NetBackup, monitor backups, and maintain inventory of backups
• Schedule service requests for outside vendors to maintain on and offsite equipment
• Perform patch management and reboot procedures for all servers
• Install physical servers, virtual servers, network equipment, and patch cables within the Data Center
• Perform Active Directory functions to include user, computer, and security account management
• Facilitate maintenance and troubleshooting of all hardware/software aspects of LAN connections and devices
• Manage security malware protection, proactive monitoring of computing environment using FireEye, and manage Checkpoint Firewall URL filtering
• Keep inventory and documentation current for equipment’s
• Perform telecom functions, configure Cisco 7960 series IP phones for new users

Confidential DC

Data Center Engineer

Responsibilities:

• Provide cable assembly and rack installation
• Troubleshoot, prioritizes and triages tickets received from other support teams
• Perform systems and environmental data and equipment monitoring using Microsoft SCOM
• Perform patch management and reboot procedures for all servers
• Perform Active Directory functions to include user, computer, and security account management
• Facilitate maintenance and troubleshooting of all hardware/software aspects of LAN connections and devices
• Manage security malware protection, proactive monitoring of computing environment using FireEye, and manage Checkpoint Firewall URL filtering
• Keep inventory and documentation current for equipment’s

Confidential, VA

Network Engineer

Responsibilities:

• Monitor, Implement, troubleshoot, analyze, and maintain a large network in a 24 x 7 NOC for Department of Defense 2nd and 3rd shift network center operations
• Troubleshoot CISCO 2811 Routers, Juniper Routers 2350, 2320, M7i and SSG20 Firewall VPN
• Utilize Remedy, the trouble-ticketing system to open, track, and close trouble tickets
• Work independently with Vendors to resolve problems as well as with a team environment consisting of management and technical personnel to identify and isolate impending problems in network implementations such as power requirements, cooling, rack layout and cable management in Data Center
• Perform Active Directory functions
• Work with vendors on software/hardware related problems
• Work with VMware from data center to the cloud to mobile device

Confidential, VA

Senior Desktop Support

Responsibilities:

• Provide second tier IT Support for 1000+ internal and remote users for the NGB
• Effective Remedy ticket queue management with urgent and VIP users
• Conducting operation system upgrades, Windows XP to Windows Vista, ensuring no data loss and compatibility with legacy programs.
• Perform Active Directory functions to include user, computer, and security account management
• Resolve user related critical issues with technical hardware, software, networks, and applications
• Prepare laptops and remote access services for offsite users
• Facilitate maintenance and troubleshooting of all hardware/software aspects of LAN connections and devices
• Install, configure and supported various office hardware (desktops, laptops, printers) and softwar

Confidential, DC

Tier II Analyst - Desktop Support

Responsibilities:

• Support 300+ internal and remote users utilizing over 30 proprietary legal applications
• Provide laptop and desktop support via telephone and remote access using SMS
• Resolved user related critical issues with technical hardware, software, networks, and applications
• Troubleshoot hardware and peripheral failures such as; Printers, Blackberry, Scanners and Laptops
• Prepare laptops and remote access services for offsite users utilizing VPN and Citrix
• Maintain asset management and inventory for all hardware systems
• Provide support using Service Center ticket system at the law firm

Confidential, VA

Desktop Support

Responsibilities:

• Provide 24/7 on-call administration & management of application/desktop support and remote test platform systems
• Maintain support, upgrade software/hardware, provide security, and backup functions
• Review and recommend for implement enhancements, migrations, and upgrades of all users PC
• Sprint LAN Administrator supporting over 250 users in multiple locations of Sprint
• Perform Active Directory functions to include user, computer, and security account management
• Establish new user workstations to include profile and account creation, software setup, Outlook configuration
• Assigns/create user file permissions and LAN share creations
• Ensure that all server and workstation security patches are up to date
• Tape backups are monitored on a daily basis
• Utilize Service Desk Support, to open, track and close trouble tickets.