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Technical Administration Support Resume

New York, NY

SUMMARY:

A certified IT professional with over seven years experience providing end user support, in both a corporate and collaborative setting. Well versed in Windows platforms and office suites. In addition, a working knowledge of TCP/IP network configuration and OSI model. I possess excellent customer service skills and interpersonal communication; highly determined and a enthusiastic learner.

PROFESSIONAL EXPERIENCE:

Technical Administration Support

Confidential, New York, NY

Responsibilities:

  • Managed and supported approximately 120 users daily on Win XP/7 platform
  • Provided technical support to Chief Commercial Officer, teams and personnel via phone and online
  • Maintain/troubleshoot/configure PC’s, Laptops, and mobile devices. i.e.) Ipad/Iphone, Mac book, Galaxy SIII/Note, and Blackberry
  • Network addressing, sub - netting, static IP, default gateway, and Confidential configuration
Technical Administration Support

Confidential, New York, NY

Responsibilities:

  • Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, HD’s, RAM, memory chips, CD-ROMs, and so on.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • PC Imaging using Altris Deployment Console, DARS, and EDMP Transferred or setup user accounts and test proper Software/Hardware functionality

Consultant

Confidential, New York, NY

Responsibilities:

  • Cable testing and re-labeling, patch cables to Ethernet switch ports and servers
  • Consolidated mainframe infrastructure test areas
  • Composed detailed hardware inventory; make, model, and serial numbers
Technical Administration Support

Confidential

Responsibilities:

  • PC/laptop/Workstation Moves, Adds, Changes
  • Troubleshooting MS O/S and Applications, Basic TCP/IP and Network configurations
  • Documented all hardware, network cables, printers and docking stations

Help Desk

Confidential, Jersey City, NJ

Responsibilities:

  • Answer 80-100 calls daily; create user service requests based on calls and work on assigned tickets.
  • Recorded and facilitate user issues or problem cases using Remedy (ARS)
  • Assigned field engineers to users location to resolve associated problems
  • Initiated hardware/software procurements as required and update user-case status

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