Technical Administration Support Resume
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New York, NY
SUMMARY:
A certified IT professional with over seven years experience providing end user support, in both a corporate and collaborative setting. Well versed in Windows platforms and office suites. In addition, a working knowledge of TCP/IP network configuration and OSI model. I possess excellent customer service skills and interpersonal communication; highly determined and a enthusiastic learner.
PROFESSIONAL EXPERIENCE:
Technical Administration Support
Confidential, New York, NY
Responsibilities:
- Managed and supported approximately 120 users daily on Win XP/7 platform
- Provided technical support to Chief Commercial Officer, teams and personnel via phone and online
- Maintain/troubleshoot/configure PC’s, Laptops, and mobile devices. i.e.) Ipad/Iphone, Mac book, Galaxy SIII/Note, and Blackberry
- Network addressing, sub - netting, static IP, default gateway, and Confidential configuration
Confidential, New York, NY
Responsibilities:
- Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, HD’s, RAM, memory chips, CD-ROMs, and so on.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
- PC Imaging using Altris Deployment Console, DARS, and EDMP Transferred or setup user accounts and test proper Software/Hardware functionality
Consultant
Confidential, New York, NY
Responsibilities:
- Cable testing and re-labeling, patch cables to Ethernet switch ports and servers
- Consolidated mainframe infrastructure test areas
- Composed detailed hardware inventory; make, model, and serial numbers
Confidential
Responsibilities:
- PC/laptop/Workstation Moves, Adds, Changes
- Troubleshooting MS O/S and Applications, Basic TCP/IP and Network configurations
- Documented all hardware, network cables, printers and docking stations
Help Desk
Confidential, Jersey City, NJ
Responsibilities:
- Answer 80-100 calls daily; create user service requests based on calls and work on assigned tickets.
- Recorded and facilitate user issues or problem cases using Remedy (ARS)
- Assigned field engineers to users location to resolve associated problems
- Initiated hardware/software procurements as required and update user-case status