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Network Engineer Resume

San Jose, CaliforniA

OBJECTIVE:

  • To add value in any technical and business scenario.
  • Strong troubleshooting, analytic and diagnostic skills along with good communication abilities strong technical skills with PCs.
  • Ability to learn and support new applications.
  • Ability to conceptualize technical problems via phone. On - call availability.
  • Demonstrated emotional control under stress/positive attitude when dealing with customers.
  • Ability to interact courteously and tactfully with staff, visitors, vendors and the general public.

TECHNICAL SKILLS:

  • Cisco Switches and Routers Configuration and Design
  • L2 & L3 Protocols: RIP, OSPF, EIGRP, BGP
  • MPLS
  • STP, VLANs 802.1q and 802.1d, VTP, TCP/IP, CDP, DNS, DHCP, Telnet
  • L2 and L3 VLAN and Trunking
  • OSI Layer 1-7 Model
  • LAN and WAN Technology
  • ISP carrier related experience
  • HSRP/VRRP/GLBP, Ethernet-channel (port-channel)
  • Change Request Management
  • Microsoft Visio And Office Suite
  • Helpdesk/Service Desk Support Skill
  • End-User Support Skill
  • IT management With Customer Relationship (Both Internal and External) |
  • Proficient in VMware vSphere 5.1
  • VRF configuration and support on clients’ network
  • Experience with Remedy ticketing system
  • TAC escalation experience
  • Quickly learns new Computer Programs / Systems
  • Cisco switches and routers including 7600, 6500, ASR1K, ASR9K, Cisco Wireless LAN controllers (WISM2, 5508, 5520 Series), Vlan trunking, Spanning tree, VxLAN. F5 BIG-IP beginner experience

PROFESSIONAL EXPERIENCE:

Confidential,San Jose, California

Network Engineer

Responsibilities:

  • Responsible for the worldwide production network operation support at Confidential . Maintain and troubleshoot internal network systems, interact and coordinate with Cisco engineers and partners to fulfill new network operation requests and resolve network issues.
  • Report to the Service Delivery Manager and under his supervision perform responsibilities as required. Include 24x7 monitoring and high impact/incident support. Global support model and strong understanding of carrier related troubleshooting (circuits).
  • Perform trouble ticket case management. Perform complex network configuration and troubleshooting in the Areas of LAN/WAN, Extranet, DC And DMZ.
  • Co-ordination with Tier-1 and Tier-3 (Network Team). Closely work with various Tier-3 teams within Cisco while troubleshooting complex network issues. Closely work with Local IT for hardware issues and raising RMAs for faulty hardware replacement.
  • GEM (Global Extranet Management) Engineer for Cisco’s extranet/partners access management program. Implementation of internal labs including IT Support for new Lab network requirements with restrictions.
  • Configuring iBGP peering with labs and control route redistribution.
  • Datacenter/DMZ Support for configuring access restrictions using ACLs.
  • Proper documentation of the CRs and Trouble Tickets as per the company norms.
  • Well versed with Incident Management & Change management process (BMC Remedy).
  • Perform network changes through Cisco change management process.
  • Be creative pro-active and take initiative to optimise and improve the engineering team.
  • Move seamlessly between multiple network support areas.
  • Ability to clearly and professionally communicate with Cisco engineers and partners.
  • Deliver successfully internal IT projects in a global managed service environment.
  • Communicate and report effectively on project status to the client as well as internally.
  • Be creative pro-active and take initiative to optimise and improve the engineering team.
  • Knowledge in networking is required, preferable with emphasis on enterprise LAN and WAN infrastructure.
  • Configured, maintain and troubleshoot TCP/IP stack and EIGRP, HSRP, RIPv2, OSPF, BGP, VFR routing protocols and knowledge of QoS, MPLS, VoIP and Wireless LAN.
  • Manage and maintain security features (ACLs, VPNs), configure, manage and troubleshoot cisco switches
  • Managing Cisco VoIP and Cisco Wireless LAN. Work with Cisco CatOS and IOS configuration and troubleshooting.
  • Perform IOS upgrade on both cisco routers and switches locally and remotely on various cisco site and extranet site
  • Raise trouble tickets for ISP related issue and monitor till issues are resolved, IOS upgrades on cisco switches and routers locally and globally within cisco and non-cisco site.
  • Communicate clearly both orally and in writing with considerable attention for detail. Maintain strong interpersonal communication skills and well organised and can work independently.
  • Identify and analyze problems and offer solutions, work autonomously, and a real team player.

Tools: BMC Remedy and Enterprise Service Now ticketing, xShell, Microsoft Visio, EXAM (Extranet Access Management), Enterprise Event Console, EMAN (Enterprise Monitoring), AM, Cisco Prime Tool, Splunk and NetFlow Analysis, Host Management, Netops/ Netops.capnet, SecureCRT, Cisco Jabber, Cisco Spark and WebEx

Confidential, Texas

Network Administrator

Responsibilities:

  • Maintain operations of security solutions, including firewall, anti-virus and intrusion detection systems.
  • Maintain all network hardware and equipment, including routers, switches, hubs and UPSs.
  • Coordinate installation, configuration, and maintenance of end user workstation hardware, software and peripheral devices.
  • Diagnose and resolve performance, connectivity and related network problems, including hardware, software, user access, and wireless networks.
  • Administer all equipment, hardware and software upgrades; run updates and backups on various network devices (Cisco-switches and routers).
  • Maintain network software/hardware asset inventories, including related documentation and technical specifications of equipment and applications.
  • Run queries and/or reports in various applications in support of department needs.
  • Assist with research on network products, services, protocols and standards in support of network procurement.
  • VRF configuration on clients’ network, to separate/isolate between networks and make each vrf instances have a separate entity.
  • Assist with planning, developing, installing, configuring, maintaining, supporting and optimizing all existing and new network hardware, software and communication links.
  • Implement and maintain policies and procedures for network resource administration, appropriate use and disaster recovery, in conjunction management.
  • On call support and the possibility of flex hours based on department needs

Confidential

Nigeria End-User Support Engineer

Responsibilities:

  • Respond to all trouble calls and raise tickets where appropriate;
  • Regular monitoring of daily, weekly and monthly backup on HP/Compaq Proliant ML370 G4 Server, ensuring a successful backup and formal reporting on all backup activities using Veritas® Backup Exec™ 10.0 for Window Servers, application;
  • Configuring, troubleshooting and support of all MTNN Secured Wireless LAN sites including MTNN B2B, Connect-stores within the region;
  • Allocating and tracking all MTN IS devices, including laptops, desktops, scanners and printers etc, with a detailed Inventory record and Remedy® application;
  • Management and support of Client OS including Windows XP and Vista, and Management of SMS OSD - Windows XP image build and deployment on a client PC and deployment of basic Applications via SMS/Altiris tool
  • Perform integration and acceptance test for updates and third-party application roll out.
  • Configuration and support of Mobile devices (Blackberry, I-mate and other PDAs) for user’s information synchronization, Mobile mail (MTNN Fast mail) and mobile internet services.
  • Installation and Support of business applications such as Remedy AR System, IFS and installation of Telecommunication softwares such as Ericsson OMT, A.L.E.X, Optima, I-Manager 2000 (Mobile Element Mgt System),
  • MTN Domain clients’ anti-virus EPO updates and patch exceptions’ management and monitoring.

Confidential

Service Desk Engineer

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Responsibilities:

  • Providing first line initial assessment of all incidents; making first resolution attempt and referring to 2nd Line stand-by support for assistance
  • Monitoring and escalation of all minor unresolved incidents according to agreed service levels (SLA) and keeping users informed on the status or progress of the incidents;
  • Desktop Support for off-hours MTNN call-centre agents using Remote tools like SMS 2003, Altiris, Remote Desktop Connection and Phone
  • MS Outlook support, tuning and scaling Exchange servers; Troubleshooting Exchange Server related issues
  • Active Directory- User Creation and Administration, and Password reset, Web Application publishing and Email Distribution group (Mailing List) membership management according to custodian’s request/approval
  • Monitoring and resolution of MTNN Interactive Voice Response, IVR, Service issues whenever failure is detected by the BEM Patrol monitor
  • Raising alert on issues with Major MTN Applications (e.g. Single Service Portal), making first resolution attempt directly or through a 2nd line Support walk-through, and subsequent escalation of high severity incidents
  • Network Resources (Files and folders) access management as directed by the stand-by Server-Client Team.

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