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Systems Engineer/administrator Resume

Denver, CO

TECHNICAL SKILLS:

Software: Windows 95/98/ME/2000, 2012/XP/Win 7/Win 8/Win 10/Vista/P/P/Excel/Visio/Project/ Access/Microsoft Outlook 98/2000/Office 03, 2013, 365/MSI/Cisco IOS/Switching Routing/Device Manager/Network Security Policies/Wireless LAN/ WAN/BMC ESS Remedy Heat/Help Desk/VPMP/HIPAA Asset Management/Cots/Change Request/Change Management Unix/Linux Red Hat Bash/SCCM/Dame Ware/Lotus Notes/ACD/ITIL/Visual Basic.Net/Visual Studio2010/Java2/Java Script HTML/XML/CSS/C+/C++/MS Exchange/Infrastructure/MAC OS X/Panther/Leopard/Share point/Planning and Implementing/SCCM/ SCSM/WSUS Windows Active Directory/Users groups and policies/SQL/Powershell/Filenet/Macces/FormWorks/PC Anywhere, DameWare, RDP, Bomgar/VOIP/Symposium/Sox/Change Management/CMDB/Business Objects/Management/VMware VSphere 4.x/5.x. VMware horizon view Windows Server 2003 - 2008R2 2012 Hyper-V Installing Hyper-V Administration Working with Citrix policy and farm settings configurations software installations Manage VDI Citrix systems updates trouble shooting IIS and Azure system performance tuning-Xen Desktop/Xen Admin console/Xen Center/WMS/SAST/Google Apps.

Hardware: Network Interface Cards, hubs, and Cables, Ethernet, CPUs, Hard Drives, Memory Modules, Video Cards, Sound Cards, Modems, Printers-Local and LAN WAN. Network Compaq, MAC, IBM, Lenovo, Toshiba, Acer, Dell and HP server hardware, Touch Screens, Blackberry-PDA, PoS Card readers, IPads, IPhones.

PROFESSIONAL EXPERIENCE:

Confidential, Denver, Co

Systems Engineer/Administrator

Responsibilities:

  • Confidential Consulting and solutions enjoy the benefits of service delivery to meet business demands.
  • Our services include mobile, social and collaborative customers.
  • Our innovative design is to quickly leverage these advances into market your business.
  • Our Objective is to position your business to stand above the competition.

Confidential, Denver Co

Analyst IT / System Engineer

Responsibilities:

  • Clinical Application upgrades and support Infrastructure Confidential Hospital business information systems call center, and satellite support facilities of membership services enrollment. Business continuity users Support and troubleshooting of clinical applications, EKG and treadmill Vital Sync systems.
  • POS Systems Active Directory, Group Policies administration across multiple domains SCSM Administration Windows server’s maintenance. SCCM Change Request Service Request Change Management Risk Mitigation. Security assessment on applications Monthly Server Patching troubleshooting VCM/WSUS/IIS
  • Research application issues using process improvement principles as they arise in the production system
  • Monitor Cherwell Help Desk tickets frequently and respond to users quickly
  • Perform application maintenance in a Windows Citrix and SQL environment
  • Partner with Software Development and Epic Operations install and support teams to diagnose Production System issues. Monitor and report on projects and system health to upper level management
  • Support the business by managing the production HealthCare environment to maintain uptime and stability.

Confidential, Denver, Co

Support Engineer/ Infrastructure Engineer

Responsibilities:

  • Customer support Confidential Lowry call center, support of membership services enrollment business and financial applications.
  • Assisted in the translation of business requirements and functional specifications into software solutions
  • Business partner account creation Xen Desktop Xen Servers/IIS 300+ users SAST Support and troubleshooting of Xen Desktop Windows XP, Windows 7, 10 SQL, Active Directory, Group Policies administration across multiple domains SCCM Administration of 70 Citrix-Xen servers and VMware ESXi/ESX 4.x and VMware VCenter Server virtual desktops Cots And remote support of WMS Confidential San Diego, Ca. 3000+ users
  • Research application issues as they arise in the production system
  • Monitor Remedy7/BMC Remedy Help Desk tickets frequently and respond to users quickly
  • Perform application maintenance in a Windows and Citrix virtual based web stack environment
  • Partner with Software Development and Operations teams to diagnose Production System issues
  • Monitor and report on projects and system health to upper level management
  • Support the business by managing the production environment to maintain uptime and stability
  • Document, analyze, and lead process improvements.
  • Coordinate and execute software rollout activities.
  • Participate actively in an Agile development oriented environment.
  • Set up and support users Infrastructure WMS Filenet.
  • IPhones mobile devices
  • Build and deploy network and desktop enterprise infrastructure.
  • Interface with the customers across multiple business units to manage expectations.
  • Participate in rotating on-call responsibilities.

Confidential, Riverside, CA

Confidential System Engineer

Responsibilities:

  • Interfaced with the customers across multiple business units in Confidential capacity. Lead Refresh Project Plan through Infrastructure implementation, Respond to and resolve trouble tickets in a timely manner based on customer's contractual SLAs, Managed ticket Queue Remedy, was responsible for maintaining a sense of order.
  • This includes watching for tickets which are unassigned, stale, or overdue, creation and group distribution. Asset tracking and Management. Administered user accounts in an XP and W2K environment using User Manager for domains.
  • Conducted extensive testing on new company XP image of desktops and laptops. Testing consisted of desktop and laptop software validation using SCCM. Provided 1st and 2nd level support for 5000 end users both lower and upper level.
  • Trained new hire and contracted employees on general network, security systems, domains and VoIP phone usage. Vital Sync HIPAA support Cots Confidential policies. Connected and configured work stations, to correct domain workgroups.
  • Troubleshoot hardware (Dell, Compaq/HP, and IBM) and software on desktop, laptop, printers and servers /LAN Configuration/Vantive and Avaya Configuration Lotus Notes
  • IT Support Center/ Testing consisted of desktop and laptop software validation. Software includes Office XP, IE 6.0, Outlook XP, Checkpoint VPN, Image card reading machines
  • Network printer configuration/ Created company standard images for desktops, laptops and configured VPN/network, email, Internet.
  • Cable drop and configuration/ Troubleshoot and resolve network connectivity in an NT 4.0 and 2000 environment
  • Troubleshoot and resolve network connectivity in an NT 4.0 and 2000 environment.
  • Performed pc refresh (Moves, Adds, and Changes) for end users/ Upgraded new software and service packs to existing programs

Confidential

Confidential System Engineer

Responsibilities:

  • Responsible for over 500 users in a Windows XP Win2k OS X Environment.
  • Coordinate desktop application training for user via in-house and outside. Used Active Directory, Citrix, Outlook.
  • Technical support service calls Remedy Heat Prepared repaired Workstations; Laptops for Business Partners set up network printer, contacted and worked with authorized dealers for warranty service and repair parts on laptops workstations, printers and servers. Mac and IBM

Confidential, Detroit, MI

Desktop Engineer

Responsibilities:

  • Ensure stability of IT systems and communication to users assisting in team work base projects, using HP pc’s, HP printers Remedy. Configuration recovery processes to effectively communicate and manage change in a production environment.
  • Conduct computer diagnostics to determine nature of problems. Replace broken desktop and peripherals.
  • Leading a Successful Team: using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team (e.g., department, project teams, etc) goals. Process Improvement: Evaluating existing processes and identifying more efficient ways to accomplish goals and meet customer and client requirements; continuously improving the processes through regular assessment and adjustment.

Confidential, Irvine, Ca

Lead Desktop System Tech

Responsibilities:

  • Build and deploy repair and support desktop infrastructure. Built and administered Provided 1st and 2nd level support for 840 end users both lower and upper level.
  • Troubleshoot hardware (Dell, Compaq/HP, and IBM) and software on desktop, laptop, printers. Implemented company standard images for desktops, laptops and configured VPN/network, email, Internet.
  • Maintained inventory of all PC related assets using remedy database. Connected and Configured workstations to correct servers and contexts.
  • Installed hardware and software components for end users.

Confidential

Lead Desktop System

Responsibilities:

  • OS setup build/Image Server and PC for deployment /PC/Laptop repair/ Administered user accounts in an NT 4.0 and W2K environment using User Manager for domains. Conducted extensive testing on new company XP image of desktops and laptops. Testing consisted of desktop and laptop software validation. Provided 1st and 2nd level support for 540+ end users both lower and upper level Remedy. Trained new hire and contracted employees on general network, security systems, domains and VoIP phone usage. HIPAA support Confidential policies. Connected and configured work stations, to correct domain workgroups.
  • Troubleshoot hardware (Dell, Compaq/HP, and IBM) and software on desktop, laptop, printers and servers /LAN Configuration/Vantive and Avaya, SCCM, Configuration Lotus Notes
  • IT Support Center/ Testing consisted of desktop and laptop software validation. Software includes office XP, IE 6.0, Outlook XP, Checkpoint VPN
  • Network printer configuration/ Created company standard images for desktops, laptops and configured VPN/network, email, Internet.
  • Cable drop and configuration/ Troubleshoot and resolve network connectivity in an NT 4.0 and 2000 environment
  • Troubleshoot and resolve network connectivity in an NT 4.0 and 2000 environment.
  • Performed pc refresh (Moves, Adds, and Changes) for end users/ Upgraded new software and service packs to existing programs

Confidential

IT Asset Manager

Responsibilities:

  • Responsible for all Asset Management for the Desktop Support Group. (Temecula, Santa Clara, Ca, Minneapolis, Min) Using Remedy Asset Management and responsibilities include dealing with all purchasing and inventory of hardware (Dell Desktops, IBM Laptops, HP Printers) along with some additional desktop support responsibilities.
  • Maintained system and individual workstations such as backups, defragmentation’s and scandisks of hard drives.
  • Maintained, updated, and documented inventory of all Information Systems equipment (Hardware and Software
  • Provided network and desktop support for 120 end-users using Novell Netware 3.12 and 4.11.
  • Upgraded PCs with new hardware and software (Operating systems, memory, network cards, patch cables, etc.).
  • Installed department software into city/department workstations and laptops.
  • Provided helpdesk and desktop support for over 2500 users in 8 substations.
  • Installed a variety of applications and trained users on functionality.
  • Created company standard images for desktops, laptops and configured email, internet, and network.
  • Provided 1st and 2nd level support for 200 end users in a manufacturing plant location
  • Administered user accounts in an NT 4.0 and W2K environment using User Manager for domains.
  • Troubleshoot hardware (Dell, Compaq, HP, Xerox, and IBM) and software on desktop, laptop, printers and servers.
  • Troubleshoot and resolve network connectivity in an NT 4.0 and 2000 environment.
  • Installed a variety of applications and trained users on functionality.
  • Created company standard images for desktops, laptops and configured email, internet, and network.

Confidential, Riverside, CA

Systems Tech

Responsibilities:

  • OS setup build/Image Server and PC for deployment Server/PC/Laptop repair/ Administered user accounts in an NT 4.0 and W2K environment using User Manager for domains. Conducted extensive testing on new company XP image of desktops and laptops. Testing consisted of desktop and laptop software validation. Provided 1st and 2nd level support for 780+ end users both lower and upper level Remedy ticketing. Trained new hire and contracted employees on general network, security and phone usage. HIPAA support Confidential policies. Connected and configured work stations, to correct domain workgroups. Asset Management
  • Troubleshoot hardware (Dell, Compaq/HP, and IBM) and software on desktop, laptop, printers and servers /LAN Configuration/Vantive and Avaya Configuration Lotus Notes
  • IT Support Center/ Testing consisted of desktop and laptop software validation. Software includes office XP, IE 6.0, Outlook XP, Checkpoint VPN
  • Network printer configuration/ Created company standard images for desktops, laptops and configured VPN/network, email, Internet.
  • Cable drop and configuration/ Troubleshoot and resolve network connectivity in an NT 4.0 and 2000 environment
  • Troubleshoot and resolve network connectivity in an NT 4.0 and 2000 environment.
  • Performed pc refresh (Moves, Adds, and Changes) for end users/ Upgraded new software and service packs to existing programs

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