PROFILE

Dynamic, analytical, technical and bi-lingual telecommunications administrator with over nineteen years of proven progressive expertise in designing and executing strategies in Latin America, European and South Asia markets. Successful inventor of a telecommunications Isolator for transmission cabinets. Multi-degreed with excellent organizational and interpersonal skills. Progressive career accomplishments from system technician, pre and post Sales Engineer to technical management; project management including administrative and technical training, strategic planning, negotiation and business development management.

ACCOMPLISHMENTS

• Initiated, developed and implemented a Latin America $32M wireless software and hardware opportunity
• Created and managed an Account Development strategy for a $52M wireless market for Latin America that increased efficiency and cut cost by 20%
• Created and Patented a telecommunications Isolator plate for transmission equipment, which saved a total of 10% of wage expenses and shipping cost to each installation project sold at between $2.5M to $5M
• Created Ericsson’s patent AXD 4/1-2L SDH/PDH (US Patent No. US 6,308,477) which was originally implemented at WorldCom Tulsa, Oklahoma site and currently being utilized nationwide
• Provided technical support to Global Sales Operations for new and current business opportunities ranging from $1M to $5M contracts in the Wireless (AMPS, TDMA, CDMA) and Microwave Industries
• Utilized English, Spanish to effectively communicate and accomplished business strategies in Latin America, European and South Asia markets,
• Performed Pre-sales Engineering duties including the Preparation of RFPs/RFQs, Business Material Presentation to Technical and Non-Technical Personnel.
• Obtained college degrees while working full-time to include: MBA in Business Administration, BS in Computer Communications Engineering Technology and AAS in Computer Engineering Technology

Special Skills:

• Unix
• VPN
• IVR
• SS7
• VoIP
• ERION DWDM
• PTT
• AVS
• SCP/ STP/AC
• DS3/T1/DS0
• Central Office
• TDMA/CDMA
• Bilingual Spanish/English
• Digital Echo Cancellers
• RFPs/RFQs processes
• Test Equipment Sage, Fireberd, Tberd and Digit Analyzer, Inet Box
• MCP/MCSA Certified
• A+, Network + Certified
• MCSE Trained

Cisco 2600 routers / 1900 switches - CCNA, Trained

• HLR/Location Base Services
• Microwave/LMDS/Reunion/Minilink
• Jambala’s Mobility Gateway -UMTS
• SDH/PDH Digital Cross-connects
• 3G Software Applications
• International Gateway
• Intelligent Networks/UMTS
• GSM/GPRS

PROFESSIONAL EXPERIENCE

Confidential,Plano, TX 2008 – 2009
Network System Engineer – Latin America

• Assisted in Pre Sales support to Telefonica and Millicom Wireless Operator including Business Material Presentation and Follow ups with Network Requirements
• Performed on-site Installation and Integration for Kodiak Push to Talk (PTT) hardware and software to Customer Networks
• Provided Monitoring and Technical support (Troubleshooting and Debugging Logs Files) to Customer GSM PTT applications via Remote Access and On-Site
• Assisted in Post Sales Support and on-site Bilingual Customer Training with the Product Applications processes, including Data Base Provisioning, Testing and Validation, Performance Analysis
• Performed Acceptance Test and Validation for Product Applications

Confidential,TX 2006 - 2008
System Engineer for The Americas and Asia Pacific Market

• Assisted in Pre Sales support to AIS, Singtel, Maxis Wireless Operator with Business Material Presentation, RFI/RFP and Follow ups with Network Requirements
• Provided customized UMTS, GPRS, VoIP, SS7 Surveillance designs and Implementations that meets Customers Specific Network requirements
• Assisted in Factory Integration and Testing for the 14U, 12U and 2U SpIprobes, SpIservers and SpIstations
• Performed Customer Care tasks and Deployment into Customer existing Network, Software/Hardware
• Provided Remote and On-site System Application Integration
• Performed O&M procedures including installation of software patches and maintenance releases, System Audits and Proactively System Monitoring
• Utilized Sun Solaris, Unix, FTP in Linux platform system based to troubleshoot and Monitor
• Integrated and Tested UMTS, GPRS, SS7 Surveillance Equipment with Customer’s Ericsson RNC/BSC/MSC and SSP/STP/SCP/HLR

Confidential,TX 2005 – 2006
Tester Field Engineer, Consultant

• Assisted on site Installation for Ericsson AXE 810 BSC and Emerson PDF for Cingular, T-mobile sites
• Involved on site Ericsson AXE 810 BSC and APG 40 Hardware Testing
• Assisted in GSM/RBS Integration including O&M and Cut Coordination
• Performed Material Inventory to accommodate hardware installation and follow up
• Participated in Conference call with PM, Engineering and Customer for project follow up
• Provided Daily reports to upper Management Team on request
• Decommission and De-Installation of The Ericsson MOiP network Systems

Confidential,TX

Customer Care Unit Specialist II 2003 – 2005 Performed TIER II technical support to the Hospitality, Education and Private industries with ELSAFE, Vingcard product line including – VC2100, VC2600, VC3000, VISION security networks.

• Participated in conference calls with third party Vendors to resolve software and network issues.
• Involved on RFPs/RFQs processes, After Market Sales, Repair returns and Sales technical support for all regions
• Installed Customer Data Base, including system software revision Upgrades and retrieval of lost passwords in a timely manner
• Utilized Lab set ups and equipment to test Data Base and Back up from Customers
• Run Decode request for Customer on various ELSAFE models.
• Perform Physical Layer Analysis on complex Premises Management Software-PMS Interface
• Assisted with the installation based troubleshooting on Guest door lock and Remote card reader and elevator readers wiring set ups
• Trained Technical and non-technical staff on programming Data Base Structure, remote access and event reading tasks.

Confidential,Plano, Texas 2001- 2003
Process Specialist Business Operations – Dallas Call Center Revenue Assurance Team

• Performed Call Center bi-lingual Technical support to Multi-cultural background customers
• Participated in Focus Teams to improve operations in Call Center, Marketing, Finance and IT/IS Departments
• Provide Pre-sales and Post-sales for Video/HSD/DTS RFPs/RFQs processes support to the DallasMarket by Running and Analyzing Reports to meet Team goals
• Built and Performed SQL queries thru end-user interface tools such as MS Access, Forest & Trees and BRIO
• Performed research and maintenance on Broadband products line accounts database to meet Quality guidelines
• Ensured Customer Quality Care by performing Billing adjustment to subscriber accounts, Remedy TTS
• Involved in Customer Retention processes to reduce CHURN percentage
• Continuing with Corporate Technical and Professional web-training to meet our Customer expectations
• Participated in Corporate Conference Calls to monitor Broadband product activities in Local and other Markets

Confidential,Plano Texas 2000 - 2001

Manager Business Development / Network Applications Division

• Primary Regional support To Alcatel’s IN, Intelligent Networks Product line for Latin America Market, where I have researched critical data for Matrix Analysis, Competitive Analysis, Market Sizing and Bid support
• Assisted internal groups in configuration and pricing for IN product line equipment including providing data to financial analysis process, ensured proper manipulation of regional proposal/RFP/RFQ.
• Involved with technical Pre-Sales and Field support Tasks with customer questions in regards with /UMTS/TDMA/CDMA/AMPS network Interfaces, 3G wireless applications including Location Based Services, ANSI-41D HLR, Authentication Control and SS&/SCP platform
• Supported local and international technical support and marketing units on field critical issues including upgrades and downgrades to system hardware/software to accommodate operational requirements.
• Followed up with Acccount Sales Team by supporting IN technical and Commercial Presentations and with Forecasting IN Regional Sales Process

Confidential,Richardson, Texas 1996 - 2000

Certified Tester Lead Field Engineer

• Supervised the installation and testing on Ericsson AXE 10 switches-CO wire line/wireless (TDMA/CDMA) and International Gateways
• Ensured proper installation of Network software and hardware with designers and retrofit groups through Ericsson technical documentation to meet customer specifications
• Performed technical support to customer with Network and Transmission issues including installation of software patches and correction files to accommodate Application Software upgrades
• Loading data transcript to allocate hardware in a working CO and International Gateway switches and testing expansion installation to handle traffic including 32k to 64k switches
• Assisted customer with intelligent product interfaces to accommodate individual configuration including support and maintenance to LMDS microwave systems with TDMA Base Station and CPE, Voice over IP, SDH and PDH Digital cross-connect products
• Involved with Jambala UMTS based platform for MCI lab
• Assisted CAM and Project Manager to developed MOP for Installations and follow up on Projects, Pre and Post sales support
• Initiated resolution processes for Field and in House challenges to meet with Project and Customer Acceptance
• Involved in Technical and Non-Technical meetings and conference calls for Project evalauation and Reporting Status

Confidential,Jersey City, New Jersey 1994 - 1996
Certified Central Office Switch Engineer III

• Achieved promotion within a year from field operations to central office operations
• Performed maintenance on Ericsson AXE 10, CO and International Gateway switches and Frame including installation of software patches to support field operations on SLC96, SS7 links and E&M hardware
• Developed RFPs/RFQs processes and software procedures to interface test equipment with Central Office switch
• Provided technical support to field engineers on installation and maintenance on Reltec’s IDLC DISC
• Utilized test equipment to analyze and troubleshoot (BERT) in-house and field emergencies such as Sage, Fireberd, Tberd, Ameritec Digit Analyzer and Bulk Generator, communication software from various vendors
• Delivered SS7 links turn-ups, DS1, DS3 and dedicated circuits to major carriers and utilized TTC 132a E-1 interceptor analyzer to test equipment for international ckts and Inet Turbo-7 system for SS7 links
• Maintained TELLABS DACS, DITECH Echo Cancellers, ALCATEL DML-3x50 Muxes, DSC and Nortel Magellan E-1 compression equipment
• Built and routed traffic including updating routes, routing cases, b-number tables and nested routing cases

Confidential,New York, New York 1986 - 1994

Certified Telecommunication Engineer III

• Conducted the administration and engineering installation and maintenance on Intercom IBX S/80 PBX Telecommunication switching system and computer peripherals
• Supported customer operations at The Federal Reserve Bank, The NYNEX Social Security and United Nations buildings
• Performed transmission testing with test equipment including Sage, Fireberd, Tberd and Digit Analyzer in emergencies

EDUCATION: MBA Degree in Business Administration with concentration in Management Practices