SUMMARY:

• Certified infrastructure Technician with seven years direct experience in Data Center Open Systems Facilities support, including network operations, system operations, and data communications.
• Proven success in solution providing, implementation, operational support, and maintenance of Data Center infrastructure.
• Excellent work ethic, interpersonal skills, solid critical thinking and problem - solving skills.
• Expertise includes server installation, repairs and replacement of hardware, facilities structured cabling.

TECHNICAL SKILLS:

Network Topologies: ISDN, PRI/BRI, Frame Relay, T1, T3

Protocols: TCP/IP, RIP, IGRP, EIGRP, DHCP, TFTP

Hardware: Cisco 2600/2800/3800 series routers, Cisco Catalyst 6500/5000/4000/3500 series switches, Dell DSP- Small Form Factor, Dell Server - PowerEgde, HP ProLiant DL380 Gen8/9 servers, HP BladeSystem c7000 Enclosure

Platforms: Windows Server 2003/8, Linux Red Hat 6.2, Cisco IOS version 12.x

Tools: Remedy IT SM, Smarts Global Console, HP Openview, PuTTy, Tera Term, SolarWinds Orion, CiscoWorks, Cisco AnyConnect 3.1, Microsoft System Center Configuration Manager 2012.

PROFESSIONAL EXPERIENCE:

Data Center Technician

Confidential, Piscataway, New Jersey

Responsibilities:

• Provide onsite data center infrastructure service contract to Confidential at Confidential in Sterling, Virginia.
• Primary responsibility for processing of new hardware and cable installation requests, including ensuring requirements are correct such as serial numbers, asset tags, number and type of connections, port assignments and timing of activity while following best practices as described in Data Center Standards document.
• Performed physical data center tasks such as consoling and giving access to the NOC engineer on call, labelling fiber and cat6 cables, rack & stack, cabling, verifying racks and devices, installing SD card for HP Proliant BL460c G7/G6 blades, Cisco Integrated Service Router for out-of-band Console Server, replacing faulty redundant power supply in NetApp Appliance, replacing or adding SFP’s, rack, cabling, connecting and configuring CIMC for Cisco UCS S3260, decommissioning telecom cross connect, sending and receiving new equipment.
• Work closely with the IT Hosting, Network, and Project Management teams to maintain and troubleshoot infrastructure, keeping customer products and applications available and accessible.

Desktop Support Technician

Confidential, Herndon, Virginia

• Provided onsite technical, operational, and training support relative to micro hardware and software deployment, break-fix to users of company personal computers and change management support within Northrop Grumman in McLean facility.
• Performed Workstation Migration to new Standard Operation Environment to include Windows 10, Office 2013, standard software, and Skype Desk Phone that includes Unified Communication deployment to provide administration staff an integrated platform for messaging, conference calls, screen sharing, and the ability to configure laptop for using as soft phone.
• Performed varying degrees of problem determination and resolution of desk side hardware/software problems through the effective use of available technical resources, per contract Service Level Agreements (SLA), including Installs, Moves, Adds, and Changes (IMAC) activities for Windows 7/10, as well as data backup, and restore customer accounts via crossover cable. Assisted remote user with VPN application, and Cisco AnyConnect 3.1 via Microsoft System Center Configuration Manager 2012.

Data Center Technician

Confidential, Endicott, New York

• Provided on-site Data Center Support to include receiving, inspecting, tracking, installation, configuration, documentation, support, and troubleshooting of technology equipment within KAISER PERMENTE Active Data Center facility.
• Performed technology equipment installation to deploy new servers, network appliances, PDUs, and service existing systems through racking/cabling/labeling of technology equipment and network devices ranging from full rack to individual server to include install, move, add, and change on raised floor (e.g. iLO, iDRAC, and basic IP addresses configurations for servers and network appliances with provided documentations). Coordinated with contractors for infrastructure changes (e.g. installed power whips, redundant BayTech modular PDUs to 44U Wright Line rack, CAT6, Multi-Mode Fiber cables for voice and data applications). Decommissioned legacy hardware and cabling.
• Utilized Information Technology Asset Management system to update and maintain corporate assets and audits. Liaised with remote engineering teams to provide hands/eyes support with hardware break/fix tickets to include troubleshooting hardware, and network connectivity issues (e.g. replacing hard drives, DIMMS, and NICs, testing cables with troubleshooting tools such as ton generators, and Fluke Data line tester). Monitored service requests in Remedy ITSM and provided daily report on tasks accomplished, issues, and status.

Remote Support Network Administrator

Confidential, Cincinnati, Ohio

• Managed the network discovery functions within Proctor & Gamble and British Telecommunication infrastructure to create an inventory of network devices, detail lifecycle and support status.
• Provided global area network infrastructure support to Procter & Gamble contract, including Cisco IOS upgrades process and verification via TFTP, management of Catalyst switch clusters, configuring VLANs on switches (e.g., static, access, trunking 802.1Q, VTP), hardening Cisco routers (e.g., configuring AAA, SSH, SNMP for network management).

Network Administrator

Confidential, Waltham, Massachusetts

• Provided on-site hardware and software technical support to CompuCom contract at Coventry satellite facilities within National Institute of Health.
• Coordinated engagement efforts involving external resources and resolver groups involving network migration from Coventry Health Care to Aetna within National Institute of Health data center.
• Racked and stacked Cisco routers 2851, 2821 Multi-Link Frame Relay router, Cisco Catalyst switches 4507R, C3550, C3900, and C3750. Installed router and switches initial configuration. Verified VVLANs, port security, and devices hardening at customer site. Managed project time lines to facilitate successful migration.

Assistant Network Engineer

Confidential, West Conshohocken, Pennsylvania

• Provided technical support to Anne Arundel County Office of Information Technology contract at the Arundel Center Annapolis.
• Proactively monitored, identified and isolated problems within Confidential / Confidential (OC3, T1, and Frame Relay circuit). Coordinated triage activities to direct network issues to Tier 3 for producing Plan of Action in resolving incidents. Manually installed Cisco routers/switches initial configuration and verify device boot-up.

Assistant HVAC Technician

Confidential, Silver Spring, Maryland

• Self-employed with a small Heating and Cooling company providing technical services for religious-nonprofit organizations, and small businesses.
• Managed service calls from customers and prepared time and materials estimates for repair orders; worked directly with senior HVAC technician to isolate faulty electrical components to include electronic circuit board, thermostats, solid-state starting relays, and timer. Repaired and replaced faulty run capacitor, fan motors, and starting relays in air conditioning system and gas furnaces. One year practical experience installing, and servicing residential HVAC equipment. Traveled extensively throughout Washington Metropolitan Area to provide prompt services to customers.

Network Operations Center Analyst

Confidential, Reston, Virginia

• Provided engineering, installation, and operational support for UNISYS GOVT agencies contracts (TSA, ITSC Project-HHS/DHS, and US COURTS).
• Installed and Configured routers, switches for mission-critical network, and timely resolved of nonfunctioning components and configurations, resulting in reduction of unavailability of core business communications.
• Worked with various network monitoring and management tools to include HP OpenView, Smarts Console, SolarWinds for monitoring, troubleshooting, and reporting task to isolate customer circuits issues and worked toward resolution of issues.
• Supported TSA Network Circuit Migration Project. Verified all network and management services to be restored after completion router/circuit at remote locations and documented Project Task Results. Coordinated work efforts with Tier 2 and 3 to produce Plan of action in resolving incidents. Ensured service delivery excellent on all customers accounts.

Data Center Network Administrator

Confidential, McLean, Virginia

• Performed network management and administration functions for data center infrastructure within Enterprise Computing Center.
• Utilized MS-Visio to document and create circuit diagram for network operation center. Identified and traced structured cabling systems, LAN/WAN hardware components, electrical conduit, and UPS.
• Provided supported for network outages including fallback recovery procedure, circuit troubleshooting, network media and configuration issues, auto negotiation, and switch hardware failures.