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Systems Administrator Resume

Germantown, MD

SUMMARY:

  • Experienced and knowledgeable IT Professional with extensive infrastructure/network support skills.
  • Expertise in integration, migrations, deployment and configuration of IT infrastructure and end user business environments.
  • Proficient in implementing new/emerging technology, with strong VMware solutions and development of risk management initiatives including optimization of new/current technology delivery concepts.
  • A skilled communicator who collaborates effectively with cross - functional teams.

TECHNICAL SKILLS:

  • Active Directory Iron Mountain A-Sync
  • VMware ESXi vCenter and Hyper-V Patching with SCCM
  • VoIP Phone Systems Net Backup
  • Windows Server 2008-2012R2 Skye for Business 2015
  • Windows 10 Sonic Walls Wi-Fi Access Points
  • Mac OSX 10.9, 10.10 & 10.11 Ghost Imaging Software
  • Microsoft Office 365 Red Hat CentOS 6.5
  • Microsoft WSUS LMHost and JTB Flex Reports
  • MBAM-Bit Locker Service Desk Plus
  • Microsoft LAPS Simple Help

PROFESSIONAL EXPERIENCE:

Confidential, Germantown, MD

Systems Administrator

Responsibilities:
  • Managed computer systems and network connections to ensure high levels of availability and security of the supported business applications
  • Installed, configured, administered and maintained servers, printers, scanners and applications
  • Participated in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices and regulatory requirements
  • Performed and test routine system backups and restores
  • Administered and maintained end user accounts, permissions, and access rights
  • Performed server and workstation security audits
  • Analyzed system, server, application, and network performance
  • Installed patches and upgrades to server hardware, firmware, and/or software
  • Placed and escalated vendor service calls in response to data communications outages
  • Maintained reports regarding system downtime
  • Maintained plans for preventative maintenance and disaster recovery
  • Generated metrics, project and operation status reports for management and team members
  • Provided service desk and technical support to users Support
  • Maintained timely and accurate helpdesk records using ticket management system

Confidential, Rockville, MD

Systems Administrator

Responsibilities:
  • Provided high level client support and technical issue resolution in person and through ticketing system
  • Configured of end user Mac/PC equipment, desk phones, mobile devices, printers, etc.
  • Created and updated accounts in Active Directory, email, and internal business applications
  • Addressed front line computer incidents related to various Wu and Windows Operating Systems and applications
  • Managed network connectivity issues and imaging for system wide rollouts
  • Managed vSphere environment, through support and maintenance of existing VDI platforms, and developing and maintaining templates for VM Infrastructure.

Confidential, Gaithersburg, MD

Field Service Technician

Responsibilities:
  • Provided break/fix services for servers, desktop and laptops for our clients.
  • Installed new/ rebuild existing servers and configured hardware, peripherals, services, settingsdirectories, in accordance with standards and project/operational requirements.
  • Managed and configured wireless access points.
  • Configured systems, provided data recovery solutions and advised clients on emerging technology tools and applications.
  • Set up new account users for key clients; upgraded system hardware and software and provided ngoing end - user training and support.

Confidential, Greenbelt, MD

Network Administrator

Responsibilities:
  • Performed daily system monitoring on a Novell 5.0 network. Performed and monitor nightly backup. Provided support in troubleshooting desktop software/hardware problems for end users. Managed user accounts.

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