Systems Administrator Resume Germantown, MD - Hire IT People

SUMMARY:

Experienced and knowledgeable IT Professional with extensive infrastructure/network support skills.
Expertise in integration, migrations, deployment and configuration of IT infrastructure and end user business environments.
Proficient in implementing new/emerging technology, with strong VMware solutions and development of risk management initiatives including optimization of new/current technology delivery concepts.
A skilled communicator who collaborates effectively with cross - functional teams.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Germantown, MD

Systems Administrator

Responsibilities:

Managed computer systems and network connections to ensure high levels of availability and security of the supported business applications
Installed, configured, administered and maintained servers, printers, scanners and applications
Participated in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices and regulatory requirements
Performed and test routine system backups and restores
Administered and maintained end user accounts, permissions, and access rights
Performed server and workstation security audits
Analyzed system, server, application, and network performance
Installed patches and upgrades to server hardware, firmware, and/or software
Placed and escalated vendor service calls in response to data communications outages
Maintained reports regarding system downtime
Maintained plans for preventative maintenance and disaster recovery
Generated metrics, project and operation status reports for management and team members
Provided service desk and technical support to users Support
Maintained timely and accurate helpdesk records using ticket management system

Confidential, Rockville, MD

Systems Administrator

Responsibilities:

Provided high level client support and technical issue resolution in person and through ticketing system
Configured of end user Mac/PC equipment, desk phones, mobile devices, printers, etc.
Created and updated accounts in Active Directory, email, and internal business applications
Addressed front line computer incidents related to various Wu and Windows Operating Systems and applications
Managed network connectivity issues and imaging for system wide rollouts
Managed vSphere environment, through support and maintenance of existing VDI platforms, and developing and maintaining templates for VM Infrastructure.

Confidential, Gaithersburg, MD

Field Service Technician

Responsibilities:

Provided break/fix services for servers, desktop and laptops for our clients.
Installed new/ rebuild existing servers and configured hardware, peripherals, services, settingsdirectories, in accordance with standards and project/operational requirements.
Managed and configured wireless access points.
Configured systems, provided data recovery solutions and advised clients on emerging technology tools and applications.
Set up new account users for key clients; upgraded system hardware and software and provided ngoing end - user training and support.

Confidential, Greenbelt, MD

Network Administrator

Responsibilities:

Performed daily system monitoring on a Novell 5.0 network. Performed and monitor nightly backup. Provided support in troubleshooting desktop software/hardware problems for end users. Managed user accounts.