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Network Engineer Resume

Lanham, MD

SUMMARY:

  • Dynamic Computer Technician experienced in all aspects of hardware, software and operating systems maintenance and repair. Possesses in - depth knowledge of advanced network diagnostic techniques.
  • Customer service-oriented and committed to resolving problems for customers quickly and accurately to reduce downtime and increase productivity.
  • More than 15 years of network design and support, software and hardware maintenance, setup and repair of Servers, PCs and Macs.

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential, Lanham, MD

Responsibilities:
  • Monitored and maintained network connectivity, latency, and security issues.
  • Responsible for all network hardware wired and wireless.
  • Responsible for updating and maintaining all servers physical and virtual.
  • Responsible for anti virus software management, intrusion prevention and detection, and managing multiple firewalls.
  • Maintained user accounts in Active Directory and Office 365 across Windows 2003/2008/2012 domains. Functioned as a system administrator, network administrator, and server hardware/software manager in a multi location environment with no organizational training/ handoff and minimal documentation. One of only two onsite support personnel.
  • Responsible for diagnosing, resolving and documenting day to day issues escalated from helpdesk/desktop support using Spiceworks ticketing system.

IT Specialist

Confidential, Dunkirk, MD

Responsibilities:
  • Ran Cable and built out Data closets. Acted as only IT support for entire company. Set up and maintained company machines and servers. Monitored network for security and reliability.

Field support Analyst II

Confidential, Woodlawn MD

Responsibilities:
  • Monitored repaired and built out new systems for VIP clients. Acted as only onsite support for entire office. Handled all software and hardware problems in house. Included servers desktops and laptops. Also monitored network equipment and network additions as needed.

IT Specialist

Confidential, Dunkirk, MD

Responsibilities:
  • Ran Cable and built out Data closets. Acted as only IT support for entire company. Set up and maintained company machines and servers. Monitored network for security and reliability.

PC Technician

Confidential

Responsibilities:
  • Worked at the Confidential warehouse in Columbia MD. Did manufacture certified repairs on HP, Sony, Dell, Toshiba and Emachine PCs and laptops that could not be repaired in store. Diagnosed and replaced all aspects of computer hardware in an environment where quotas had to be met on a daily basis.

PC Technician

Confidential

Responsibilities:
  • Provided Desktop support at the corporate headquarters in Fairfax VA for over 300 end users as part of the IT team. Replaced, repaired, and Deployed new PCs and laptops. Resolved trouble tickets face to face, via phone and email for hardware and software in a Windows NT environment.

PC Technician

Confidential

Responsibilities:
  • Responsible for in person/remote resolution of trouble tickets escalated from the helpdesk call center in a Windows environment. Tickets included Network (LAN/WAN), Hardware and software issues.
  • Worked at multiple locations, as a part of a team or alone. Duties included the ordering of, imaging and deployment of new PCs and laptops.
  • Installing and updating/patching software. Resolving hardware and software issues.

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