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Network Engineer/team Lead Resume

Alpharetta, GA

SUMMARY:

  • Network Engineer with 10 years of experience in technology support from small to large scaled organizations. Providing extensive troubleshooting, deployment, and resolving multi - vendor platform issues. I am seeking a Mid-level Network or Security Engineer role.

TECHNICAL SKILLS:

Connectivity and Hardware: Cisco Routers and Cisco Switches, Firewalls, WAN, LAN, TCP/IP, Windows Server, and VMWare Esxi 6.0.

Network Protocols: DNS, FTP, TFTP, HTTP, TCP/IP, BGP, EIGRP, OSPF, Static Routing, RIP, RIPv2, ICMP, SNMP, ARP, UDP, TCP, and SMTP.

Network Technologies: VPN, VoIP, ACLs, Network Address Translation, Redistribution, Traceroute, Ping, Telnet.

Switching Technologies: VLAN, VTP, STP, DHCP, HSRP, GLBP, VRRP and MPLS.

Tools: Wireshark, Packet Tracer, GNS3.

Operating Systems: Windows, Kali Linux Pen Testing.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, Ga

Network Engineer/Team Lead

Responsibilities:
  • Managed redundant BGP network edge infrastructure consisting of Cisco 2900 series routers
  • Primary project involved migrating Cisco switches and wireless to HP switches & Aruba wireless
  • Provided team training on troubleshooting & technical processes for common network issues
  • Troubleshoot clients BGP neighbor relationship issues with primary & secondary isp circuits
  • Monitor and troubleshoot McDonalds in store and MPLS network data center issues
  • Supported field engineers remotely for deployment and troubleshooting network end devices
  • Coordinate resolution of circuit issues with third parties including public carrier isp’s.
  • Provided Fort iGATE Firewall WAN Load balancer configuration changes as needed per site.
  • Mentor tier 1/2 network engineers in configuration, deployment, and troubleshooting issues
  • Managed cloud Wireless Controllers for Aruba ap’s via Airwave server management
  • Provided managed services support for client projects such as. (Home Depot, American Airlines, BOA)
  • Provided detailed documentation when implementing, troubleshooting and listing rollback procedures

Confidential, Sandy Springs, Ga

Network Administrator

Responsibilities:
  • Implement and managed IPsec site-to-site Vpn tunnels via Cisco ASA Firewalls.
  • Review and manage firewall policies for duplicate entries and unused rules.
  • Designed, managed and deployed Meraki wireless ap’s to each branch office location
  • Monitor Lan and Wan network devices via Solar Winds Orion management console
  • Collaborate with ISP for network installs and troubleshooting outages.
  • Collected network traffic baselines of pre and post network changes
  • Provided field deployment of Avaya Voip phones for remote office locations
  • Provided backup support for Desktop and server teams as need to complete task
  • Deployed firewall, switch, and router ios upgrades as needed to patch security issues
  • Isolated and resolved network issues utilizing appropriate diagnostic tools such as Wireshark
  • Configured and Deployed Any-Connect Vpn to remote workers along with basic ssl vpn portal

Confidential,k Atlanta, Ga

Network Engineer

Responsibilities:
  • Managed a team of 4 engineers for a network refresh project for dental offices in the Atlanta area
  • Met all project deadlines in order to get each offices up and running to support patients
  • Designed and implemented the configuration of each branch office ip scheme
  • Provided Deployment of Cisco VoIP Phones, Workstations, and Network printers.
  • Logged end users calls, emails, and technical problems within company ticketing system.
  • Provided software deployments for end user workstations via pc imaging and Group Policy
  • Configured and managed Cisco Unified communications manager Express and CUCM Server.
  • Deployed and Configured Cisco routers and Cisco switches for 41 branch office locations
  • Designed, implemented, and provided troubleshooting for the wireless network infrastructure

Confidential, Atlanta, Ga

Field Service Technician

Responsibilities:
  • Provided on-call support to commercial locations within the metro Atlanta area
  • Troubleshoot network outages consisting of Firewalls, Switches and Routers.
  • Configure vpn setup for remote office locations with predefined instructions
  • Work with multiple vendors to install, and troubleshoot new and existing end devices.
  • Setup and configure Workstations, laptops, and network printers for customer.
  • Support end users on a variety of hardware and software issues within windows os.
  • Modem installation and circuit activation for customers.
  • Complete project install for Confidential locations of printers, Cisco switches and workstations, and phones

Confidential, Alpharetta, GA

Desktop Support Specialist Tier 3

Responsibilities:
  • Project consisted of migrating ADP 100,000+ clients to new network security server
  • Authenticated authorized users onto company’s secure server providing digital certificates
  • Remotely connected to clients via Bomgar and configured security settings as needed.
  • Created new user accounts for all internal staff at all branch offices
  • Provided password resets, enabled locked out users via active directory

Confidential, Atlanta, GA

Remote Technical Support

Responsibilities:
  • Providing daily online support and technical problem resolution to thousands of computer users
  • Worked as the service point contact for the help-desk, to analyze, troubleshoot, and resolve issues
  • Maintained a 95% first-time fix rate and a 97% customer satisfaction rate
  • Performed desktop support to thousands of customers via telephone and remotely (Bomgar)
  • Remotely logged into client’s pc via home office for all remote repairs
  • Provided customers with virus spyware removal and pc optimize (Windows 2000-Windows 7)

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