SUMMARY:

• Network Engineer with 10 years of experience in technology support from small to large scaled organizations. Providing extensive troubleshooting, deployment, and resolving multi - vendor platform issues. I am seeking a Mid-level Network or Security Engineer role.

TECHNICAL SKILLS:

Connectivity and Hardware: Cisco Routers and Cisco Switches, Firewalls, WAN, LAN, TCP/IP, Windows Server, and VMWare Esxi 6.0.

Network Protocols: DNS, FTP, TFTP, HTTP, TCP/IP, BGP, EIGRP, OSPF, Static Routing, RIP, RIPv2, ICMP, SNMP, ARP, UDP, TCP, and SMTP.

Network Technologies: VPN, VoIP, ACLs, Network Address Translation, Redistribution, Traceroute, Ping, Telnet.

Switching Technologies: VLAN, VTP, STP, DHCP, HSRP, GLBP, VRRP and MPLS.

Tools: Wireshark, Packet Tracer, GNS3.

Operating Systems: Windows, Kali Linux Pen Testing.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, Ga

Network Engineer/Team Lead

• Managed redundant BGP network edge infrastructure consisting of Cisco 2900 series routers
• Primary project involved migrating Cisco switches and wireless to HP switches & Aruba wireless
• Provided team training on troubleshooting & technical processes for common network issues
• Troubleshoot clients BGP neighbor relationship issues with primary & secondary isp circuits
• Monitor and troubleshoot McDonalds in store and MPLS network data center issues
• Supported field engineers remotely for deployment and troubleshooting network end devices
• Coordinate resolution of circuit issues with third parties including public carrier isp’s.
• Provided Fort iGATE Firewall WAN Load balancer configuration changes as needed per site.
• Mentor tier 1/2 network engineers in configuration, deployment, and troubleshooting issues
• Managed cloud Wireless Controllers for Aruba ap’s via Airwave server management
• Provided managed services support for client projects such as. (Home Depot, American Airlines, BOA)
• Provided detailed documentation when implementing, troubleshooting and listing rollback procedures

Confidential, Sandy Springs, Ga

Network Administrator

• Implement and managed IPsec site-to-site Vpn tunnels via Cisco ASA Firewalls.
• Review and manage firewall policies for duplicate entries and unused rules.
• Designed, managed and deployed Meraki wireless ap’s to each branch office location
• Monitor Lan and Wan network devices via Solar Winds Orion management console
• Collaborate with ISP for network installs and troubleshooting outages.
• Collected network traffic baselines of pre and post network changes
• Provided field deployment of Avaya Voip phones for remote office locations
• Provided backup support for Desktop and server teams as need to complete task
• Deployed firewall, switch, and router ios upgrades as needed to patch security issues
• Isolated and resolved network issues utilizing appropriate diagnostic tools such as Wireshark
• Configured and Deployed Any-Connect Vpn to remote workers along with basic ssl vpn portal

Confidential,k Atlanta, Ga

Network Engineer

• Managed a team of 4 engineers for a network refresh project for dental offices in the Atlanta area
• Met all project deadlines in order to get each offices up and running to support patients
• Designed and implemented the configuration of each branch office ip scheme
• Provided Deployment of Cisco VoIP Phones, Workstations, and Network printers.
• Logged end users calls, emails, and technical problems within company ticketing system.
• Provided software deployments for end user workstations via pc imaging and Group Policy
• Configured and managed Cisco Unified communications manager Express and CUCM Server.
• Deployed and Configured Cisco routers and Cisco switches for 41 branch office locations
• Designed, implemented, and provided troubleshooting for the wireless network infrastructure

Confidential, Atlanta, Ga

Field Service Technician

• Provided on-call support to commercial locations within the metro Atlanta area
• Troubleshoot network outages consisting of Firewalls, Switches and Routers.
• Configure vpn setup for remote office locations with predefined instructions
• Work with multiple vendors to install, and troubleshoot new and existing end devices.
• Setup and configure Workstations, laptops, and network printers for customer.
• Support end users on a variety of hardware and software issues within windows os.
• Modem installation and circuit activation for customers.
• Complete project install for Confidential locations of printers, Cisco switches and workstations, and phones

Confidential, Alpharetta, GA

Desktop Support Specialist Tier 3

• Project consisted of migrating ADP 100,000+ clients to new network security server
• Authenticated authorized users onto company’s secure server providing digital certificates
• Remotely connected to clients via Bomgar and configured security settings as needed.
• Created new user accounts for all internal staff at all branch offices
• Provided password resets, enabled locked out users via active directory

Confidential, Atlanta, GA

Remote Technical Support

• Providing daily online support and technical problem resolution to thousands of computer users
• Worked as the service point contact for the help-desk, to analyze, troubleshoot, and resolve issues
• Maintained a 95% first-time fix rate and a 97% customer satisfaction rate
• Performed desktop support to thousands of customers via telephone and remotely (Bomgar)
• Remotely logged into client’s pc via home office for all remote repairs
• Provided customers with virus spyware removal and pc optimize (Windows 2000-Windows 7)