Field Support Engineer II Resume Virginia Beach, VR - Hire IT People

OJECTIVE: To use the acquired skills and work ethics to generate new skills through the workstation, customer, and engineering of enterprise-wide Windows NT, 2000, XP, Vista, and Novell networking solutions.

EMPLOYMENT

September 1999 – August 2009 Confidential.

Virginia Beach
Field Support Engineer II

Responsibilities:

Printer repair including hardware and network configuration/diagnostics.
Assist on support of Server maintenance consisting of three Dell Windows 2000 servers.
Add/remove computers from AD account.
Restored server files on a Windows 2000 using IBM Tivoli across the WAN.
Windows 95, NT,2000, XP, desktop support engineer on WAN environment which includes imaging (Ghost and Altiris), testing, configuring and delivering to customer with training on usage. Manage connectivity between computers and switches.
Ensure that DNS entries are correct and verified using ipconfig
Install and configure software and work with 150+ client systems that cross numerous platforms (IBM mainframe, HP 3000, Sybase data bases).
Company-wide desktop upgrade of about 120 Y2K compliant desktop systems.
Network hardware, including the working with the Cisco switch team upgrading network needs and to meet the Y2K compliance.
Assist on support of LAN maintenance consisting of six Windows NT 4.0 servers cosolidated to two
Windows 2000 servers
Backup/restore files on Windows 2000 server and Dell PowerVault tape drive with Veritas Backup Exec.
Telecommunications: Add/Remove/Change Avaya (Definity Site Administration) phones sets, work with cross connects including voice recording. Add/remove/change Octel voice mailboxes (Procomm Plus).
Remote customers PC using Dameware or worked at their desk
Repair Dell Latitude laptops and Optiplex desktops as needed.
Activated Verizon BlackBerry phones and configured for Black Berry Enterprise Server (BES).
Worked with Network Operational Center (NOC) to resolve DHCP issues with site as they occurred to assist with resolution.

October 1998 – August 1999
Confidential
Virginia Beach, VA
Information Center Consultant - Associate

Responsibilities:

Windows NT and Windows 95 intermediary desktop support engineer.
Install and configure software and work with 150+ client systems that cross numerous platforms (IBM
mainframe, HP 3000, Sybase data bases).
Assist on support of LAN maintenance consisting of six Windows NT 4.0 servers.

May 1998 - November1998
Confidential
Virginia Beach, VA
Technical Contractor

Responsibilities:

Responsible for running Cat 5 data, RG-4 and RG-6 cables and terminate
Test multimedia connection using computers on Novell network

October 1997– February 1998

Confidential
REVCO to CVS Conversion Contractor
Richmond, VA

Responsibilities:

Onsite preparation of Pharmacy HP Net servers for conversion via satellite. Responsible for system connectivity, diagnostics and attaching peripheral equipment
Converted manager’s computer by adding a hard drive with preloaded software.
Programmed IBM cash registers and configured SYMBOL laser scanners.

Experience

Provide numerous hours of quality training on Windows based programs, which contribute to timely and professional documents, spreadsheets, and power point slides.
Work with new employees who are not familiar with Outlook 2003, Communicator, and Lotus Notes.
Received good notice from customers for quality service via newsletter originated at Priority Health Care, Inc. (Trigon BCBS).
Ensure that all customers are contacted and are satisfied with the completed work, prior to closing work request ticket through Peregrin Service center, within SLA.

Professional Development:

Dell certified (desktop, laptop, servers, printers) since 2003 – present
BTC158H – Definity Basic Administrator Training June 29, 2001
Seven Habits of Highly Effective People December 12, 2003
Microsoft Windows 2000: 2151, 2152, 2154 December 10-14, 2001
Office XP overview for Help Desk Professionals April 10, 2002
Stock Room Coordinator since November 26, 2003

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Field Support Engineer Ii Resume

Virginia Beach, VR

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