Systems Coordinator Resume Grand Rapids, MI - Hire IT People

SUMMARY:

Experienced Systems Analyst supporting various internal business areas including TSR & Scales Hardware, Store Hardware & Software issues, & escalated Tier 1 Support Calls for a large retail organization.

TECHNICAL SYSTEMS:

Platforms: Windows (XP & 7 Embedded), UNIX (AIX & LINUX)

Network Tools: TCP/IP

Takeover Tools: pcAnywhere, Remote Desktop

Software Delivery Tools: Altiris

PROFESSIONAL EXPERIENCE:

Confidential, Grand Rapids, MI

Systems Coordinator

Responsibilities:

Utilized embedded Windows 7, embedded Windows XP, scale devices, network, etc. Coordinated project involving 3 outside contractors, Confidential Technical Service representatives, Mettler - Toledo Technicians, Store Systems team members, and Perishable Department team members.
Completed entire project 1 month ahead of schedule and 25% under budget.
Performed Mettler-Toledo configurations, support, and testing.
Provided customer support (remotely or in the store) for Merchandising, Technical Service representatives, vendor technicians, and Store Operations corporate management.
Deployed and supported over 3,100 Mettler-Toledo & Hobart scales.
Created and implemented over 130 scale procedures for Tier 1 call center.
Assisted in managing software updates and rollouts via Altiris.
Project lead and subject matter expert on the pilot and rollout replacing all of the Hobart Meat Wrappers with the Ishida 880 Meat Wrappers (UNIX based system).
Coordinated Confidential Rollout team members, Confidential Technical Service representatives, Mettler-Toledo technicians, Store Systems team members, and Meat Department team members.
Worked with Procurement to develop schedule of pilot program and operational rollout ensuring hardware was delivered on time and operationally functional.
Confirmed availability of consumable supplies and completed all benchmark testing.
Delivered and presented Weekly Operations Uptime Scorecard for executive leadership.

Confidential, Grand Rapids, MI

Systems Analyst

Responsibilities:

Installed a vendor software package to replace the Series/1 based Sign System (that was not Y2K compliant). Supervised the software installation at every store in the Confidential chain at 130 facilities.
Test and print sizes/formats of all signs for departments.
Created 2nd level & Tier 1 support procedures and provided training to Tier 1 call center.
Scheduled hardware support with Technical Service representatives.
Designed sign formats with input from marketing and merchandising departments.

Confidential, Grand Rapids, MI

Application Analyst

Responsibilities:

Developed first client server system for all of the video centers. supported a Vendor Software package (from Confidential ) to run all of the Video Centers. First Client/Server System at Confidential .
Developed training manual and procedures for store team members and trained Tier 1 call center.
Functioned as IT consultant to handle escalation of significant customer issues.

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Systems Coordinator Resume

Grand Rapids, MI

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