We provide IT Staff Augmentation Services!

Systems Coordinator Resume

Grand Rapids, MI

SUMMARY:

Experienced Systems Analyst supporting various internal business areas including TSR & Scales Hardware, Store Hardware & Software issues, & escalated Tier 1 Support Calls for a large retail organization.

TECHNICAL SYSTEMS:

Platforms: Windows (XP & 7 Embedded), UNIX (AIX & LINUX)

Network Tools: TCP/IP

Takeover Tools: pcAnywhere, Remote Desktop

Software Delivery Tools: Altiris

PROFESSIONAL EXPERIENCE:

Confidential, Grand Rapids, MI

Systems Coordinator

Responsibilities:

  • Utilized embedded Windows 7, embedded Windows XP, scale devices, network, etc. Coordinated project involving 3 outside contractors, Confidential Technical Service representatives, Mettler - Toledo Technicians, Store Systems team members, and Perishable Department team members.
  • Completed entire project 1 month ahead of schedule and 25% under budget.
  • Performed Mettler-Toledo configurations, support, and testing.
  • Provided customer support (remotely or in the store) for Merchandising, Technical Service representatives, vendor technicians, and Store Operations corporate management.
  • Deployed and supported over 3,100 Mettler-Toledo & Hobart scales.
  • Created and implemented over 130 scale procedures for Tier 1 call center.
  • Assisted in managing software updates and rollouts via Altiris.
  • Project lead and subject matter expert on the pilot and rollout replacing all of the Hobart Meat Wrappers with the Ishida 880 Meat Wrappers (UNIX based system).
  • Coordinated Confidential Rollout team members, Confidential Technical Service representatives, Mettler-Toledo technicians, Store Systems team members, and Meat Department team members.
  • Worked with Procurement to develop schedule of pilot program and operational rollout ensuring hardware was delivered on time and operationally functional.
  • Confirmed availability of consumable supplies and completed all benchmark testing.
  • Delivered and presented Weekly Operations Uptime Scorecard for executive leadership.

Confidential, Grand Rapids, MI

Systems Analyst

Responsibilities:

  • Installed a vendor software package to replace the Series/1 based Sign System (that was not Y2K compliant). Supervised the software installation at every store in the Confidential chain at 130 facilities.
  • Test and print sizes/formats of all signs for departments.
  • Created 2nd level & Tier 1 support procedures and provided training to Tier 1 call center.
  • Scheduled hardware support with Technical Service representatives.
  • Designed sign formats with input from marketing and merchandising departments.

Confidential, Grand Rapids, MI

Application Analyst

Responsibilities:

  • Developed first client server system for all of the video centers. supported a Vendor Software package (from Confidential ) to run all of the Video Centers. First Client/Server System at Confidential .
  • Developed training manual and procedures for store team members and trained Tier 1 call center.
  • Functioned as IT consultant to handle escalation of significant customer issues.

Hire Now