Network Engineer Resume Madison, WI - Hire IT People

SUMMARY:

Technically proficient, focused, and results driven Cisco Voice Engineer, with solid background and 14 years military experience. Background includes hardware and software setup/configuration, troubleshooting and diagnostics, server installations, Cisco VoIP configuration and diagnostics and ability to provide exceptional user support and resolve critical operational issues.

TECHNICAL SKILLS:

CUCM 8.X - 11.X'etwork Monitoring and Diagnostics
Cisco Unity Connection 8.x - 11.x
Network Design and Implementation
Cisco Routers & Switches
Cisco IM & Presence

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI

Network Engineer

Responsibilities:

Installed CUCM 11.5 and CUC 11.5 in a single site and multi-site deployments.
Configured Cisco CUBE Routers, Switches, WLAN Controllers, Access Points, Voice Gateways, and Phones.
Upgraded CUCM, CUC, and IM&P servers, from version 10.5 to 11.5.
Created Visio Network Diagrams, and other Network documentation.
Configured InformaCast paging server, and integrated with Cisco Call Manager.
Set up System Call Handlers and voice-mail Distribution Lists.

Confidential, Schaumburg, IL

NOC Engineer

Responsibilities:

Addressed and resolved a variety of Cisco Voice and Data tickets and requests, with a high sense of urgency.
Coordinated escalation of issues as appropriate, ensuring proper hand-off and timely resolution.
Managed and coordinated 3rd party suppliers, from ticket initiation through resolution.
Configured Cisco phones, Unity voice-mail, call routing, UCCX, CAD, ACD, call recording, Jabber.

Confidential, Lake Forest, IL

VoIP Engineer

Responsibilities:

Supported the corporate Cisco VoIP network with Moves, Adds, Changes, and troubleshot problems.
Resolved Cisco VoIP related trouble tickets - Nortel/Avaya and Cisco.
Applied patches and made configuration changes to corporate phone system.

Confidential, Lincolnshire, IL

IP Telephony Engineer

Responsibilities:

Assisted in planning, engineering, creating processes & documentation and support leading up to and through the deployment to the 6,600 stores and over 150,000 endpoints.
Assisted with migration of a number of existing VoIP sites to a new Unified Computing System clusters.
Used knowledge of Cisco Unified Communication Manager and Cisco Unity Connection to assist end-users with VoIP issues.

Confidential, Streamwood, IL

IT Intern

Responsibilities:

Installed and configured servers to function as part of a new manufacturing system.
Installed end-user software and hardware to support the network infrastructure.
Provided detailed documentation for networking issues and solutions.
Performed system backups and software installation.

Confidential, North Aurora, IL

Machine Operator

Responsibilities:

Ensured quota is met, and parts are manufactured to very precise specifications.
Balanced and measured parts, to ensure customers’ requirements are met.
Adjusted machines in accordance with the specifications provided on technical diagrams.

Confidential, Anderson, IN

Assistant Signal Systems Support Specialist Course Instructor

Responsibilities:

Assisted in the instruction of the operation of basic networking equipment, including Cisco routers, switches, and servers.
Traveled to training sites to provide training to troops.
Maintained annual InfoSec training requirements, by going over training materials.
Followed technical manuals, and Army Regulations.

Confidential

Tactical Communications Section Leader

Responsibilities:

Provided training on operation and loading cryptography keys to tactical radios.
Ensured global positioning systems and tactical computers in vehicles function correctly.
Installed satellite antennas, and ensured headquarters and branch locations are able to communicate over encrypted channels.

Confidential, Naperville, IL

PC Technician - Dell Hardware

Responsibilities:

Traveled to customer locations and replaced defective hardware with refurbished parts.
Provided great customer satisfaction, by doing timely and correct PC repairs.
Used technical expertise to assist clients.

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Network Engineer Resume

Madison, WI

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