TECHNICAL SKILLS:

Servers skills: Microsoft GPO s (Group Policies) M icrosoft Active Directory DNS Permissions Restrictions W indows Server Backups Software Deployment from Server Exchange and Office 365 Dell Power Edge Server Virtualization

Networking: Configuration Router/Switch/Firewall/VoIP TCP/IP & LAN/WAN protocols Vlan and Access - List Network systems management Network design and deployment CISCO Meraki CISCO CUCM (Call Manager) CISCO P hones

Software: Microsoft Word, Excel, PowerPoint, Outlook, IPSec/ spmn150 Install, configure and troubleshoot VNC Autocad 1998 - 2009 Anti-Virus/McAfee/Avast/Norton/MS SE/Eset Connectwise (Ticket System) Sharesync Team Viewer Joinme Backup Exec Dell SAN System and Backup Office 365 Webroot CDK Dealer Socket

Virtualization: Hyper - V (Microsoft) Virtual Box VMWare

Monitoring Tools (Current Versions): Nagios Message Analyzer Wireshark

Technical Support/Customer Service Abilities: Troubleshoot hardware/software Troubleshoot network connectivity Software installation support Remote access Phone and e - mail support

Operating Systems: Windows 98/2000/XP/Vista/7 Windows Server 2000/2003/2008 R2 Linux Red Hat V.9 and Ubuntu V.12.10 and V.13.04 Apple Mac OS X, TIGER, LEOPART, SNOW LEOPART, LION Familiar with CLI/Core interfaces Virtual Machine Management

PROFESSIONAL EXPERIENCE:

Confidential, North Lauderdale, Miami

System Administrator / Help Desk

Responsibilities:

• Maintaining and setting up Windows Server 2012
• Working Active Directory to create, modify, disable users and create permissions
• Folder permissions and restrictions over the network
• Sharing permissions among files and folders over the network
• Folder permissions and restrictions over the network
• Sharing permissions among files and folders over the network
• GPO creation, modification and deployment from the server to the network.
• Deploying and setting up VPN connection (Windows)
• Setting up, creation and management of Exchange E-Mail Accounts
• Outlook configuration and setting up for Exchange.
• Setting up, creation and management of E-Mail Accounts in Office 365.
• Setting up and monitoring of Windows Server Backup.
• Setting up and monitoring of Backup Exec, Dell Backup and Dell Power Edge.
• Setting up of Windows Shadow copies and other customize task (Windows Task Manager).
• Cisco Call Manager Setup to create, modify users, extensions, pin, passwords and reset.
• Cisco Call Manager setup for backup with FTP.
• FTP setup.
• Virtual Machines monitoring and setting up under Hyper V from Microsoft
• Monitoring, tracking, editing of users in CISCO Meraki
• Meraki Switches overall setup.
• Installing Meraki Switches and setting up configuration.
• Working remotely with Logmein.
• Setting up Remote Desktop Connections.
• Setting up Firewall to open remote connectivity and setting up web security.
• Deploying and running anti-virus from Webroot and other third party products.
• Webroot anti-virus policy creation and deployment from server to computers in the network.
• Troubleshooting E-Mail, Server permissions, network connectivity issues for PC and Mac computers.
• Ticket system support via Zendesk.
• CDK installation and modification of users, password and locket deals.
• CDK printers (6100 and 7450) installation and troubleshooting.
• Dealer Socket modification of users: groups, Passwords, phone numbers.
• Konica Bizhub several model deployment installation and configuration.
• Kyocera printer’s deployment and configuration.
• Printers network configuration standard and with DNS setup.

Confidential, Miramar, FL

Desktop Support Technician / System Engineer

• Maintaining and setting up Windows Server 2003, 2009 and 1012
• Working Active Directory to create, modify, disable users and create permissions
• Folder permissions and restrictions over the network
• Sharing permissions among files and folders over the network
• Deploying and setting up VPN connection (Windows and Cisco Client)
• Share sync deployment and setup.
• Setting up, creation and management of Exchange E-Mail Accounts
• Outlook configuration and setting up for Exchange, Pop and Imap accounts.
• Setting up, creation and management of E-Mail Accounts in Office 365.
• Setting up and monitoring of Backup Exec, Dell Backup and Dell Power Edge.
• Setting up of Windows Shadow copies and other customize task (Windows Task Manager).
• Setting up Cisco Call Manager to create, modify users, extensions, pin, passwords and reset VM.
• Monitoring and setting up Max Remote Management to manage servers and computers
• Monitoring, tracking, editing of users in CISCO Meraki
• Working remotely with Team Viewer and Join me.
• Setting up Remote Desktop Connections.
• Setting up Firewall to open remote connectivity and setting up web security.
• Deploying and running anti-virus from Max Remote Management and other third party products.
• Troubleshooting E-Mail, Server permissions, network connectivity issues for PC and Mac computers.
• Ticket system support via Connectwise.

Confidential, Andover, MA

Data Center Operation Technician

• Layer (1,2 and 3) support
• Cabling (Cross Connects) Cat 5e, Cat6 and Cat 6a under the floor and on top of the false ceiling of the Data Center
• Cabling power cords and extensions under the floor of the Data Center
• Wi-Fi and wireless implementation technologies implementation for the distribution of the bandwidth for the customers and the offices (Sales and Engineering) of the NOC (Network Operation Center).
• Connectorization RJ-45 and Mini-Coms for the end points of cabling at the cabinets, under the floor patch panels, racks (IDF) patch panels
• Fiber conduit installation and fiber deployment under the floor of the Data Center
• Mounting of cable trays at ceiling, cabinets, racks and under the floor of the Data Center
• Patching devices with Twinax cables, Cisco Active Optical cables and SFP+
• Cable installation and certification (Fluke)
• Deploying MPLS and SONET (Fiber Optic) cabling at the Data Center
• Ping and Trace troubleshooting
• Monitoring traffic (Data flow and packets) of the network with Wireshark
• Servers, Router, Switches racking
• Monitoring environmental alarms (Chillers, Battery Room, Switching Room, VAC) from the NOC office as well as physically walk in front of them to do the daily site survey of it.
• Cabinet deployment, cabling Ethernet, Fiber and Power
• Executive support to clients and management.
• Router and Switches basic configuration
• NAS Raid configuration
• Dell PowerEdge Storage hardware installation
• PDUs installation in cabinets and under the floor
• Troubleshoot cabling and port issues
• CISCO basic configuration for Routers & Switches (OSPF, RIP, Trunking, Access List, VLANs).
• Install and patching of Windows Server 2008 R2 and Linux Red Hat V.9 deployment
• ISO installation from a customize Confidential network templates of Windows Server 2008 R2 and Linux Red Hat V.9
• Virtual Server deployment, management and patching with Hyper-V, Virtual Box and VMWare
• Ticketing System and on call customer support
• Monitorization of the UPSs. PDUs Chillers and everything related to an intelligent building
• Labeling, documentation and QA’s of the installations
• TCP/IP configuration and management for the computers of the NOC office.

Confidential, Miami, FL

Computer Help Desk

• All-around end user support
• Install and support printers
• Install, configure and patching client workstations, Windows 98/XP/Vista/Server 2008 R2 environment
• Install, configure and patching client workstations, Apple Mac OS X 10.4 / 10.5 / 10.6 /10.7 LION environment
• Install, configure and patching client workstations, Ubuntu V.12.10 and V.13.04 environment
• Virtual Server deployment, management and patching with Hyper-V
• Troubleshoot hardware, software, and network/WI-FI
• Virus removal

Confidential

IT/Network Administrator/Team Leader

• AD add/delete users, passwords, user rights, group policies, file rights
• Remote help desk
• Monitoring traffic (Data flow and packets) of the network with Wireshark
• Wi-Fi and wireless implementation technologies implementation for the direct communication between the company building sites.
• Backups
• Supervise the management of Windows Server 2000 as the main server of the company.
• Lead a team of 5 Engineers for site surveys outside of the company to pursue relevant data from the clients of the company.
• Follow up networking projects with clients of the company from the site surveys to make recommendations of their needs.
• Deploying tools to monitor the activity of the network such as IPsec, and VNC.
• Manage the security of the network by configuring ports, DMZ, firewall in the Router, and ADSL.
• Configuring VLANs and control access list.
• TCP/IP configuration and management for the computers of the office.
• Establishing permissions with Active Directory Windows Serve 2000.
• Troubleshoot client workstations; Windows XP/ Server 2000 environment