SUMMARY:

• An analytical and meticulous network engineer with demonstrated expertise in the Telecommunication and Information Technology industry.
• Established capabilities in project management, escalation support, architected solutions for LAN and WAN circuits, operational management, technology deployment, strategic planning, compliance and problem solving/troubleshooting.
• Adept at planning, design, implementation, operation and optimization of network infrastructure Proven aptitude in maintaining focus on achieving bottom - line results while formulating and implementing advanced technology and business solutions to meet a diversity of Information Technology needs.

TECHNICAL SKILLS:

Networking Protocols: TCP/IP, UDP, VTP, STP, VLAN, ISL, Trunking, L2TP, NAT/PAT, CDP, RIP, OSPF, EIGRP, MPLS, BGP, H.323, MGCP, SCCP, SIP, 802.11, 802.16, HTTP, SNMP, Simulcast, and Multicast, HSRP

Networking Hardware: ASR and ISR Routers, Switches, NEXUS 7K/5K, CUCM 9, 10.5, 11.5, CME, Unity Connection, ASDM, VPN, UCCX 9.x and 8.x; VG310, CUBE, SRST, Windows servers (2008), Riverbed (Wan optimization), F5

Analysis & Management Tools: Visio, Wireshark, Confidential (Orion) Tcl/tk, shell. DNS, FTP, TFTP.

LAN/WAN Technologies: Ethernet (100/1000Mbps), BRI/PRI, E1/T1, Wimax/Wi-Fi, SIP Trunk

Operating Systems: Windows 2003/2008 Server, Linux, Sun Solaris and Windows

Software Applications: Vmware, Word, Excel, Access, PowerPoint, Outlook

Collaboration: CME, CUCM, CUIC, CIMP, CER, Cisco Jabber, CVP, 8800, 8900 Series IP phones, CUIC, VCS, TMS, MCU, Cisco prime, UCCX, Expressway C/E

Security: Cisco ASA Firewall (5500, Meraki, Firepower), Palo Alto firewall (Panorama, configuration, management, upgrade), Sonicwall, Checkpoint.

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, Texas

Unified Communication and Collaboration Engineer

Responsibilities:

• Tasked with deploying fully designed, architected complex unified communication solution. Served as primary subject matter expert working with architecture and project management teams in deploying global unified communications systems over life cycles. Bridged boundaries between architecting and operations by managing development and deployment of unified communications and collaboration systems.
• Built and deployed architected solutions based on business objectives.
• Coordinated activities concerned with technical developments, scheduling and resolving engineering design and test problems.
• Collaborated with engineers or software developers to select appropriate design solutions or ensure compatibility of system components.
• Collaborated with the design team and assisted in identifying system data, hardware or software components required to meet business and user requirements.
• Ensured project completion according to project plans and understood business/user needs and expectation for system function.
• Led overall deployment of technologies associated with inbound/outbound call traffic to call center to Confidential global business units.
• Conducted design meetings with remote telecommunication liaisons, vendors and business owners for any upgrade/changes.
• Documented corporate and remote branch call flow configurations and call flow charts.
• Worked within guidelines, technological strategic goals, and other I.T. policies/procedures.

Confidential. Chicago, Illinois

Senior Unified Communication and Network Engineer

Responsibilities:

• Planned, designed and implemented multi partners VoIP solutions using CUCM-7.x, 8.x, 9.x, 10.x.
• Participated in pre-sale design process for VoIP solution architecture and design.
• Worked with service providers (Verizon, ATT) to deliver PRI and SIP circuits to VoIP solutions.
• Participated in engineering, configuration, installation, maintenance and upgrade of partners Voice over IP systems. Supported applications and network hardware. Received and addressed errors and escalations of VoIP network through the ticketing system.
• Troubleshot issues while conducting third-tier level support concerning new products for partners.
• Gathered new system requirements and provide a design solution.
• Supported and troubleshot remote and International offices in India, Nigeria, and Mexico with communication system issues.
• Collaborated with VSphere client and VDI remote user management experience while managing third party vendors.

Confidential, Austin, TX

Senior Network Engineer

Responsibilities:

• Provided daily operational support to the client’s global enterprise Data and Unified Communication network
• Escalated point of support for L2 helpdesk
• Planned, designed and deployed remote sites offices data and voice
• Performed daily MACD (Move, Add, Change, and Delete)

Confidential, Columbus, Ohio

Senior Unified Communication and Network Engineer

Responsibilities:

• Distributed model environment with almost 100 SRST remote sites and 6,000 users in three clusters CUCM version 9 environment.
• Installed and supported VoIP and Network equipment assured data security and integrity, assured consistent up-time and performance with network monitoring tools including Confidential .
• Performed MACs and firmware upgrades, backups on company Cisco Unified Communication system and other network infrastructures, including Riverbed and Firewalls.
• Investigated and implemented new projects and identified/implemented cost effective ways to provide unified communications and collaboration.
• Served as subject matter expert in multiple areas of unified communications.
• Identified and implemented continuous process improvements and procedures, further streamlining work and support.
• Built and maintained a strong partnership with internal/external customers and vendors.

Confidential, Richardson, Texas

Senior Network Engineer

Responsibilities:

• Configured, tested, implemented and maintained telecommunication and LAN operational support activities of Radio Access Network infrastructure.
• Staged, configured and racked new network elements, including router and switches based on multi-cast routing for LMR Radio Access Network.
• Conducted multi-cast, EIGRP and HSRP protocol configuration for Cisco routers and switches.
• Evaluated network performance using hardware and software diagnostic tools.
• Responded to network outage and trouble incidents and performed out of box configuration and integration of Confidential Orion monitoring tool. Performed day-to-day administration of Confidential, and network elements discovery.

Confidential

Field Network Engineer

Responsibilities:

• Provided customer, performed upgrades and Installed patches.
• Managed public safety system database, including Solaris Sun servers, Windows and SQL 2008 Servers.
• Provided day-to-day oversight and maintenance of Motorola ASTRO 25 master site radio network infrastructures, including routers, switches, and servers. Responded to radio network outage and trouble incidents and provided administration of physical/virtual servers.

Confidential New York, New York

IP Telephony Engineer

Responsibilities:

• Configured and implemented trading businesses IP telephony, call center and unified communication systems, including IP telephones and turrets.
• Devised change management records and created, modified and deleted users in Cisco Call Manager, Unity connection. Provided reporting inputs to business operations.