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Production Support Engineer/linux Administration Resume

Piscataway, NJ

SUMMARY:

  • Experienced in Windows/Linux/Unix based servers, Application/Production Support, Systems & Networking Support, Incident/Problem/Change Management, Client Support for Financial Applications, with various apps/tools, such as job scheduler, bash Shell & Perl Scripting, FTP and Rollouts
  • Working experience with apps in a Linux environment as well as maintaining Linux shell scripts.
  • Experienced in Windows/Unix/Linux Server OS,KVM, IPMI and Network Infrastructures and its Environments.
  • Experienced in working with MS SQL 2005/2012 - Operations and sever administration
  • Strong experience in Database/Backend testing coding in UNIX/LINUX, Shell scripts, Oracle and SQL queries.
  • Strong background with IT governance, IT infrastructure security, privacy for internal & external.
  • Expert in assisting Project Engineering team working as co-coordinating team members located globally and providing professional services.
  • Expertise in specifications, analyze, debugging, technical documents and troubleshooting.
  • Excellent communicator and able to build strong relationships with co-workers and managers across multiple divisions including legal, management, research, sales, and trading.
  • Ability to provide 1st & 2nd UNIX support issues.
  • Implemented, followed, and enforced agreed upon internal escalation practices and procedures related to critical, medium, and low priority service incidents for clients.
  • Experienced Linux System Engineer and played a pivotal role in the deployment and integration of products into customers’ physical and environments.
  • Ability to produce quality application documentation including requirements, design, test procedures, etc.
  • Experience with networking, TCP/IP, DNS, HTTP/HTTPS, SFTP Basic level knowledge of security and information gathering tools like nslookup, traceroute, ping, wireshark, tcpdump and netstat.
  • Self-starter with strong work ethic and skills in time management, client relationship and ability to learn/adapt.
  • Enjoy working collaboratively with testers, developers and other team members in testing complex projects and in the overall enhancement of software product quality.
  • Good analytical and communication skills and ability to work independently with minimal supervision.
  • Organized, attention to detail, self-motivation, personable, multi-focused and ability to meet deadlines.

TECHNICAL SKILLS:

  • Linux, SunOs, MS Win 2000 - 2012 Servers, MS SQL Server 2008R 2/2008/2005/2000, Bash Shell Scripting, Korn shell, coding/maintaining shell scripts.
  • KVM, IPMI, TCP/IP, WINS, DHCP, DNS, wired/wireless network, switches and routers
  • Oracle, MySQL, SQL Server, Access, Crystal Reports, Infomaker, Excel
  • Windows 10/8/7/XP/ME/2000, UNIX, Apple, Ubuntu
  • Active Directory, DC, GPO, DHCP, DNS, Network Security, Visual Basic, Terminal Services, MS Office Suite
  • VMware, Symantec Ghost, EFS, Nagios, KVM
  • IPv6/IPv4 CPanel configuration assignments, rDNS, NIC configuration/ Dual Stack, IPv6 connection troubleshooting
  • TCP/IP, FTP, Telnet, VPN, Remote Support

PROFESSIONAL EXPERIENCE:

PRODUCTION SUPPORT ENGINEER/LINUX ADMINISTRATION

Confidential, Piscataway, NJ

Responsibilities:

  • Responsible for installing, configuring, and monitoring the health of Linux/Unix/Windows in a 2500+ Networked server environment
  • Server hardware builds, Racking, stacking, wiring, as per spec/provisioning requirements, inventory.
  • KVM, IPMI, SSH, VNC, RDP
  • Provided 1st & 2nd Linux/UNIX/Windows support on any technical issues experienced by customers.
  • Working experience with MS Win 2003-2012, Microsoft Exchange Server, IIS along with UNIX/Linux.
  • Interacting with customers via support tickets, e-mail.
  • Effected streamlining and standardization for increased efficiency and tech communication within the DataCenter team.
  • Created more efficient testing of failed components for fixability vs. RMA.
  • Trained DataCenter personnel where knowledge gaps were found, in HardWare, SoftWare and Applications.
  • Documenting for users and system administration team.

PRODUCTION SUPPORT/SYSTEM ADMINISTRATION

Confidential, Paterson, NJ

Responsibilities:

  • Experience with financial apps in a Linux/UNIX/Windows environments.
  • Responsible updating & fixing system Linux servers and in charge of maintenance and configuration of Networks and their devices.
  • Interacting with various vendors about providing hardware support & back up maintains the hardware.
  • Responsible for installing, configuring, executing and monitoring the health of Linux/Unix/Windows Srvs.
  • Testing and suggesting improved or new architecture for systems and also updates, making documentation for installation procedures.
  • Documenting for users and system administration team is written by the Linux admin.
  • Administration supporting office printers and a small number of workstations that run various OS.
  • Provided 1st & 2nd UNIX support on any technical issues experienced by customers relating to financial apps.
  • Executed various SQL queries with Oracle in order to view successful transactions of data.
  • Planned, designed and implemented application database code objects, such as stored procedures, triggers, cursors, tables, views, joins and statements.
  • Developed and implemented various Automation Tools for server and application maintenance.
  • Working experience with MS Win 2003/2008, Microsoft Exchange Server, IIS along with UNIX/Linux.
  • Interacting with customers via support tickets, e-mail, IM, and Phone calls
  • Communicated with Application Developers, Project Managers and other Team Members on Application testing status on an on-going basis when necessary.
  • Understanding of FIX Protocol, Equities, Derivatives, Fixed-incomes, Bond markets and Capital Markets.
  • Worked closely with Service Managers and internal teams to ensure that all aspects of the customer's on going system support and administration are successful.

SYSTEMS/NETWORK ADMINISTRATOR

Confidential, HORSHAM, PA

Responsibilities:

  • Full involvement of Linux server administration, account management, files systems.
  • Provided first level response and proactive support for operational functions including, but not limited to System Administration Client-facing Application Support Performance.
  • Monitored of key infrastructure components Server and Operating System installations.
  • Upgraded and patch management Work closely with developers, product managers and infrastructure teams on the identification and implementation of improvements to operational procedures, including change preparation, execution and validation.
  • Interacted with customers and vendors to troubleshoot existing network or system problems.
  • Documented existing infrastructure whenever beneficial to the support function.
  • Communicated and implemented system and network changes ensuring stability of the environment as well as compliance with industry best practices.
  • Responsible for developing and maintaining process automation scripts using Linux.
  • Involved in compatibility testing, integration testing and user acceptance testing.
  • Scripting knowledge to provide proactive monitoring, performance tuning for Unix and Linux.
  • Strong partnerships with key technology vendors and ability to drive vendor relationships.
  • Responsible for creating weekly status reports regarding the progress of testing process.

SYSTEMS/NETWORK SUPPORT

Confidential, New Jersey

Responsibilities:

  • Administered multi-level in Linux, UNIX and Windows Based Work Station and Servers along with SQL/Oracle based Databases.
  • Provided 2nd/3rd level support in Systems, Networking, Software/Hardware, Exchange/Email, Printer servers along with various 3rd party applications.
  • Provided IT services such as hardware, software, networking, purchasing, database and programming to Small businesses and home office clients.
  • Fixed/tuned various application & troubleshooting customer software/hardware issues.
  • Product updates, Nightly, weekly, monthly systems backup.

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