SUMMARY:

• Technical Knowledge of ITIL, Windows 2003/2008/Vista, MS clustering, Collation SW
• Technical Knowledge of Tivoli Business Automation SW products, A Strong Technical Knowledge of Tivoli Enterprise Console BMC Event Manager 7.2, Tivoli Privacy Mgr, Tivoli Directory (SecureWay Directory), Tivoli Access Mgr/Tivoli Identity Mgr and Tivoli Directory Integrator
• Experience in IT Security, NT Security, Windows 2003 Security
• Programming Experience Using HF Netcheck Pro (Java, PERL, or C), Systems Administration, and TCP/IP Networking (CA, HP, Mercury, ASG, BMC, NetIQ)
• Underlying knowledge of DB2, Oracle, & other popular DBs
• Underlying knowledge of distributed VMware, OSs, Linux, AIX, HP 9000 & SUN, Industry & competitive knowledge of Automation SW products e - ESM/Maximo/ISM and Remedy Service Center.
• Presentation Skills, Demonstration Skills, Time Management, Teamwork and Project Management
• Performed duties as a Sales Engineer (Technical Sales Specialist/Architect) using Tivoli Business Automation, System Mgmt and Service Mgmt and Hyper-V, Scripting
• Equivalent experience with TMART competitive SW products (BMC Patrol Portal Server), NetIQ, CA, HP, Juniper ASG and Mercury)
• Provided TIM/TAM Product Implementation and Customization of Enterprise-wide systems management solutions
• Developed Solutions Utilizing Applications /Products from BMC Patrol for over 30,000 users.

TECHNICAL SKILLS:

• BMC Patrol Portal Server Administration and Installation
• ITIL
• IBM z10 mainframe interconnectivity
• Tivoli NetView Console Installation and configuration - Concord Analyst
• HP Open View
• SolarWinds Orion Observer and Cirrus
• Web Sphere Deployment Tivoli Framework 3.6.2
• Tivoli Distributed Monitoring 6.2
• Tivoli Enterprise Console Tivoli Software Distribution
• TWS
• Tivoli Inventory
• Tivoli Remote Control
• Tivoli GEM- WebSphere MQ 5.2
• E-Commerce Shell Scripts & Perl Scripts - Application Development - MS Access Development - Windows NT / Solaris Administration - AS400 - J2EE Java
• JavaScript Perl
• XML -Visual Basic - SQL / Oracle Database Administration / Data Warehouse Development - C++ C# J2EE; EJB
• JSP
• Servlets
• JNDI
• JDBC - Active Server Pages
• HTML & DHTML -Adobe Photoshop - LAN/WAN Design
• TCP/IP HSRP
• EIGRP
• OSPF
• BGP
• RIP
• SNMP. Cisco Routers/Catalyst Switches 2600
• 2900
• 5500
• 6500
• 3600
• 7200
• 7500
• GSR
• PIX FW
• ASA configuration and Implementation Etc…

PROFESSIONAL EXPERIENCE:

Confidential, PA

Sr. Production Technician

Responsibilities:

• I work in and manage the process of products to meet my shifts goals and priorities.
• I assure that operations are conducted in compliance with regulatory authorities.
• I’m responsible for the filling, movement and packaging of bacterial and viral bulk vaccine to meet established company requirements.
• I insure that operations are conducted in compliance with cGMPs, CBER, WHO, EP and other regulatory bodies.
• I help plan and initiate the overall production schedules, coordinating personnel activities with other Manufacturing staff.
• I review batch records for correctness and completeness. I carry out performs testing in the Quality Control / Assurance laboratory while strictly adhering to site work instructions, Federal Regulations, cGMP and Sanofi Pasteur policies and procedures.
• Performs testing as per testing schedule defined by laboratory management to meet demands of Production, Methods Development, Validation, Independent Demand and Stability program. Completes required paperwork and documentation as required.
• Ensures product integrity by testing products, pulling samples, placing work orders and visual inspection of samples.
• Prepares for and operates QC equipment including pre and post run setup and maintenance.
• Troubleshoots sample discrepancies.
• I provide system related functions: SAP (Cycle counts, confirmations, inventories, etc.), Trackwise (MDOs & IPDNs), LIMs (inventories), etc.
• Performs cleaning of laboratories, equipment and ancillary areas as required.
• Attends and Contributes to scheduled team meetings, department meetings, and safety meetings.
• Perform document reviews for safety and compliance training.
• Module/Assay training as assigned. Professional/Technical development training on/ off-site as assigned.
• Compliance: Understand and support implementation of Change controls, CAPAs, and deviation corrective actions.
• Notifies laboratory manager of any deviations or issues and initiates incident investigations as required.
• Support deviations and all other duties as assigned. I perform production tasks in accordance with volume fluctuations, business needs, and effective procedures.
• I ensure all materials required for production are available prior to the need.
• I complete sampling and corresponding documentation as required.
• I also move product tickets and picklists in an accurate and timely manner to ensure accurate inventory.
• I participate in all aspects of inventory management (SAP, cycle counting, ordering, etc.).
• I trouble shoot all production issues and relay them to Management.
• I complete and prepare assigned areas for the oncoming shifts.
• I complete tasks and corresponding documentation as required by cGMP.
• Work other Senior Technicians and Managers to ensure a smooth operation.
• I sometimes may serve as processing room leads and strive to become experts in their assigned areas.
• I update/input changes to BFR/BPRs, SOPS and SWIs were warranted. Write and edit documents under supervision.
• I seek out cross training in other areas whenever possible.
• I’m responsible data into SAP, along with entering work orders and reagent orders.
• I ensure proper process area operations by pre and post run set up and maintenance of lab and equipment.
• Implement and drive performance of a systematic program to ensure that all products released for US Pharmaceutical Operations are in compliance with cGMPs, regulatory filings, and Sanofi-Aventis directives and procedures.
• I Provide Quality leadership for all operations and maintenance of the US Quality and Compliance product release systems.
• Responsible for ensuring that company quality policies, procedures, and standards are consistently met.
• Ensure a constant state of inspection readiness and that all audit observations are addressed quickly and completely to maintain readiness levels.
• Provide direction and is accountable for ensuring company quality policies, procedures, and standards are consistently followed and adhered to on a consistent basis.
• Make recommendations for changes to policies, procedures and standards as appropriate to ensure the highest quality standards are maintained.
• Provide leadership and direction for the department to ensure Deviations, Change Controls, CAPAs, and regulatory commitments are met on time and within the closure rate standards set for completing commitments making sure that the level of quality is maintained.
• May include independent investigation to resolve quality issues including recommending to senior management corrective and preventative actions to address issues effectively.
• Responsible for representing the Company and directly interfacing with regulators during regulatory body inspections Builds and maintains a high performing team of compliance managers, providing effective alignment and communication with functional groups at the site and at other manufacturing sites, to successfully deliver on all commitments.

Confidential, Hartford, CT

Sr. BMC BPPM Performance Analyst / Engineer

Responsibilities:

• I serve as senior operational resource for BMC technologies group including BMC Patrol and BMC ProactiveNet.
• Install, configure, implement and support BMC Patrol and BMC Atrium Orchestrator.
• Implement automation to optimize for maximum efficiency BMC Patrol and Serves as senior operational resource for BMC technologies including BMC Patrol and BPPM.
• Install, configure, implement and support BMC Patrol, BMC Atrium Orchestrator and BMC ProactiveNet.
• Implement automation to optimize for maximum efficiency BMC PPM and BMC Orchestrator infrastructure.
• Provides management of application performance of TMART and Remedy Service Center.
• I use HF Netcheck Pro to scan and provide patch management and pertinent vulnerability information.
• My role also required the use of both broad (Microsoft technologies, operational experience) and deep (Operations Manager) technical knowledge. I performed successful Operations Manager 2007 deployment(s) and supported technically complex .Net application environments. The person must have a demonstrated strong commitment to teamwork and mentoring.
• I provided test and documentation of Operations Manager patches, service packs.
• I set up multiple Windows Server R2, UNIX/Linux, VMware & other file and application servers as clients to SCOM server, retrieving and displaying performance data (CPU / Memory utilization, Disk I/O, Network Bandwidth, etc), security audit and dashboard views from these hosts and getting detailed server, client and network status reports.
• Setting up monitors and alerts. Configured SCOM 2012 to include network monitoring of devices such as routers, switches, network interfaces, various ports, VLANS.
• Application monitoring to include ASP.NET applications and web services from server- and client-side perspectives to get details dashboards and reports about application availability and performance as well as monitoring of .NET and J2EE based applications.
• Customizes and extends our existing BMC tools based on internal client and business requirements.
• Integrates our tools with key third party systems (monitoring, ticketing, and workflow).
• Performs end-user Hyper-V, Scripting, product evaluation, and testing as well as planning and execution of product upgrades and patch releases.
• Ensures monitoring profiles and notification rules match client expectations.
• Provides management of application performance for e-ESM / Maximo / ISM / Remedy/Service Center
• Customizes and extends our existing BMC tools based on internal client and business requirements.
• Integrates our tools with key third party systems (monitoring, ticketing, and workflow).
• Performs end-user training, product evaluation, and testing as well as planning and execution of product upgrades and patch releases.
• Ensures monitoring profiles and notification rules match client expectations.

Confidential, Bloomington, IL

Sr. BMC Distributed Performance Analyst / Engineer

Responsibilities:

• Provided technical expertise, technical guidance and technical support for the BMC Performance Assurance infrastructure applications, toolsets and applicable processes.
• Managed, maintained and supported the Perform 7.4.10 and 7.5.10 infrastructure and application Troubleshoot perform agent, infrastructure and data collection issues.
• I also used BAROC language to help configure rules in BMC Event Manager.
• Provided day to day infrastructure and application support of multiple Performance Assurance environments including TMART external customer configuration facing.
• Expert knowledge of Juniper and Cisco routers, especially the Juniper MX, EX, SRX and Cisco 6500, 4500 platforms.
• Deep knowledge of Juniper and Cisco configurations focused on Routing, QOS, MPLS, VoIP, Multicast Video, and ASG Security.
• I have experience with other Systems Management tools MS 2007 SCCM.

Confidential

Responsibilities:

• Expertise at HF Netcheck Pro scanning patch testing and security checking of unauthorized access to company data
• Assisted with large customer integration and new Performance Assurance deployment projects Automate processes and tasks within Patrol, Perform and Perceive to reduce workload and increase efficiency.
• Performed configuration and ongoing management of BMC Patrol and BEM alerts, policies, workloads and SNMP configuration schemas
• Installed, configured and implemented additional infrastructure and perform consoles as planned via growth and capacity plans.
• Worked with operational personnel to determine optimum user experience and MS 2007 SCCM requirements.
• Prepared performance reports out of perceive as required.
• Followed standardized administrative procedures for adding monitoring for servers, applications and networks
• Received technical requirements from Capacity planners to adjust server monitoring configurations that relate to (workloads, schemas, policies, etc.)
• Developed weekly reports that encapsulate agent discovery and data collection issues
• Assisted in capacity and forecast planning for the multiple performance assurance environments and SPLUNK reports to the Manager of Information Services of the OISI team.

Confidential, Atlanta, GA

Sr. BMC Systems Analyst / Engineer

Responsibilities:

• Worked closely with clients, partners, other consultants and project managers to deliver scalable Capacity plains with, re-usable, and well-documented solutions.
• I possess a solid working knowledge of Hyper-V, VMware Windows Server and UNIX operating systems.
• And experience with Master-cell Rule Language (MRL) and Basic Recorder of Objects in C (BAROC) as used with UNIX and Windows Server Administration.
• I am able to use the command line interfaces on these systems.
• Drove solution adaptations and business value realization through the analysis and transformation of clients’ existing data Centre operational models - driving our customers to manage their IT as a business.
• Ensured BMC delivery successfully aligned IT with our clients’ business by aligning people, process, technology and metrics.
• Developed business value from consulting, and value realization-based project progress reporting.
• Presented technical and managerial level (e.g. solution overview, progress updates, business case realization, solution adoption plans, etc.).
• Provided experience configuring and deploying Juniper network switches, routers and firewalls including adding VLANs and routing protocols And ASG Security.
• Experience with Riverbed WAN optimization Strong understanding and experience troubleshooting tools such as protocol analyzers and bandwidth utilization reports.
• Supported infrastructure to meet network requirements by monitoring performance and availability and tuning network infrastructure to meet SLAs for LAN, WAN, etc.
• Maintained open lines of communication throughout each project phase, highlighting progress and issues to all stakeholders, both internal and external.
• Maintained pro-actively a professional technical and functional knowledge of BMC solutions and offerings.
• Mentored new consultants, partners, and customers to drive profound understanding of solutions, best practices, and consulting methodologies.
• Served as BMC ITSM package solution expert and/project/program lead to develop, plan, manage and implement BMC ITSM product
• Had the ability to perform/facilitate requirements and design sessions for MS 2007 SCCM
• Created system VMware requirements and design documents
• Executed the Project Plan, monitoring progress and making mid-course corrections as needed to ensure that the project is completed on schedule within budget
• Coordinated all technical activities (product configuration, customization, migration, deployment and documentation) relating to the project
• Conducted and ensure Unit testing, System Integration Testing, Performance Testing, User Acceptance testing, or any client specific testing
• Contacted customers as needed to explain the status of issues and to outline plans for resolving them
• Reviewed, validated and enhanced BMC ITSM long-term solution architecture design, and the integration roadmap pro-actively

Confidential, Houston, TX

Sr. BMC Systems Analyst / Engineer

Responsibilities:

• Produced portions of the overall Annual Capacity Plan which documented current utilization and forecasted requirements.
• Evaluated performance and capacity needs for applications and infrastructure sizing requirements.
• Developed and maintain all Capacity Management reports and statistics for client.
• Managed and maintain all key system metrics and provided support on all ad-hoc reports and dashboards.
• Assisted in performance analyses for observed utilization pattern changes, incidents, and/or problems.
• Monitored capacity utilizations for server, SAN, Data Center components, and network elements (ports, network routers, etc.) within several data centers.
• Supported and work with Customer, Operations, Engineering, Architecture and other groups as needed.
• Provided input into identifying opportunities for process improvements and report & document enhancements.
• Created work instructions and standard operating procedures for responsibilities in Capacity Management.
• Improved quality and ensure consistent and timely resolution of capacity incidents and implement necessary steps to prevent future incidents (e.g. file system filling up, memory & CPU patterns over time).
• Created Customer Requirements document for monitoring solution along with any changes incorporated based on customer review
• Provided Network Administration support and reports of the CISCO, Juniper and other branded switches to include creating virtual local area networks (VLANs), securing port configuration, managing the configuration files; maintaining the network's integrity including installing new network switch infrastructure, troubleshooting and resolving network issues, as well as developing, applying and enforcing the MCNOSC procedures and policies for use of the Local Area Network
• Created of HLD/As-built/ Design documentation along with any changes incorporated based on customer review
• Installed, configured, implemented BMC BPPM and Entity (Builds) and integrated CLM automation stack
• Designed/Implemented required agents (Sentry etc) For BAROC / BMC Event Manager
• Integrated Entity data into BPPM for network elements (N7K)
• Performed Device Ingestion, Tuning, Correlation, De-duplication and North-bound integration with the customer application (Gauvas)
• Wrote Test plan/Use-case along with changes incorporated based on customer review
• Executed Test plans and performed User Acceptance Testing

Confidential, Toronto, Canada

Sr. BMC Systems Analyst / Engineer

Responsibilities:

• Worked on a Capacity Planning role in a Client Server environment.
• Worked with in the distributed server capacity team with daily care and feeding of BMC Performance Assurance (formerly Best/1).
• Position consisted of daily support of BMC Performance Assurance environment as well as capacity planning analysis.
• I provided application software development, maintenance and support for the Service Manager and xMatters applications.
• Job responsibilities were focused on resource consumption of UNIX, Linux and Windows servers to ensure sufficient computing resources were available to meet business needs.
• Configured SNMP traps, patched and troubleshot BPA product
• Produced technical and management capacity reports Analyze current and future utilization of server resources
• Participated in modeling and analysis of capacity consumption; and assist support teams with troubleshooting server performance issues; analyze performance data identifying bottlenecks and recommend alternative solutions; work with application teams to create application workloads; and QA test analysis.
• Provided knowledge and skills to support the existing customer monitoring services using BMC Patrol and BMC ProactiveNet Performance Manager Environment with the use of custom code.
• Performed hands on support of BMC Identity Manager Suite; I use my skills and experience of this product to solve critical SLA requirements.
• Supported of all Unix-based SAS programs, procedures, maintenance and software upgrades
• For VAX/VMS metric and Unix SAR metric (Solaris, HP-UX, AIX) processing, plus automated notifications of errors in those Cron jobs
• Created ITIL Distributed Capacity Management Process guide, including overview, goals and objectives, inputs required of business/application owners, services provided by capacity management group, roles and responsibilities of process participants, and distributed capacity planning application sizing questionnaire for distribution to business/application owners
• Maintained a comprehensive Capacity Plan that will meet business demand and Service Level Agreements (SLAs) Understood business drivers for capacity growth and provided Capacity Management metrics and reporting
• Maintained current capacities, capacity trends, and Demand Forecasts information
• Collaborated with Systems Management experts to design and implement Capacity and Performance Management tools (monitoring, alerting, trending) to ensure current and future IT capacity needs are met
• Improved Business Intelligence (BI) for Demand Forecasting, Budget Development, and Purchasing Optimization.
• Rationalized capacity consumption (identified inappropriate usage, repurpose existing capacity)
• Responsible for creation of SAS code to process and of warehousing of all Unicenter TNG NSM performance cubes into MXG, ITRM and customized SAS PDBs.
• Used SAS-based linear and multiple regression models to correlate resource usage metrics.

Confidential, Rockville, MD

Sr. BMC Systems Analyst / Engineer

Responsibilities:

• Reviewed and assessed the existing BMC ProactiveNet Performance Manager environment
• Provided a written assessment of problem areas and recommended solutions in accordance with BMC and industry “best practices”.
• The assessment included the resources required to implement recommended solutions.
• Designed the departments OSS BMC ProactiveNet Performance Manager Architecture based on BMC and industry “best practices”.
• This design included Portal and Console infrastructure; BEM/SIM implementation; and enhanced event notification and reporting capabilities delivering an architectural design document that was generated from this design.
• Created a solution to in corporate the BMC Knowledge Modules into the OSS Performance Manager, they worked with requirements gathered from OSS customers to provide “best practices” application monitoring for the following applications, BEA Tuxedo, BEA Weblogic, Webmethods, Oracle 10G and 11G, and Apache web server
• Developed deployment plan schedule for each knowledge module.
• Implemented the Knowledge modules for the previously mentioned applications into the BMC Performance Manager using BMC and industry “best practices”
• Also developed the operations and maintenance guide for the knowledge modules.
• At the option of the Government, conducted system training, and supported OSS staff during the implementation the new system
• Provided on-going strategic planning and support on various projects sponsored by the Director of IT to improve how operational effectiveness and efficiency are identified and those organizational issues were addressed in a timely fashion.

Confidential, Cincinnati, OH

Sr. BMC Capacity Analyst / Engineer

Responsibilities:

• Worked as the BMC Tools Configuration and Deployment Specialist responsible for the configuration and support of the NADC client specific configurations within the Strategic Enterprise Toolset (SET)
• Provided monitoring, alerting, correlation, configuration management, provisioning and automation services for our clients.
• It is based on a BMC Event Management console and BMC ProactiveNet performance management for Apps and Infrastructure with SMARTs, and Voyence supporting the network implementations.
• All of this being integrated into BMCs service management tools (ITSM) based on Remedy and the Atrium CMDB
• Used BMC Atrium Orchestrator to tie together the specialized components of OAKS processes for Service Management, Problem Management and Service Automation that delivered a seamlessly integrated Business Service Management enterprise environment with MS 2007 SCCM
• Used Pre-built workflows in BMC Atrium Orchestrator run book to deliver automate routine operational procedures across IT management functions and existing tools
• Performed major migration of HP OpenView platform to BMC ProactiveNet Performance Manager Portal
• Performed BMC Patrol and BMC ProactiveNet Performance Manager Configurations on new State of Ohio Portal
• Engaged EMC SMARTS configuration and roll out for state of Ohio
• Provided deployment and configurations in the Operational Support Environment or enterprise tools environment
• Worked on and conducted conference calls before and or after core hours or during weekends to help complete projects.

Confidential, MINNETONKA, MN

Global Capacity Analyst / Manager

Responsibilities:

• Maintained a comprehensive Capacity Plan that provided business demand and Service Level Agreements (SLAs)
• Performed installation, configuration, administration, performance tuning and problem determination of IBM Tivoli Monitoring version 6.2 Systems
• Used the client TSM environment providing data backup and recovery for approximately 600 Windows, AX, UNIX and LINUX servers
• Experience using IBM-TWS for developing proactive processes designed to alert/eliminate problems before they escalate to an issue
• Utilized the scheduler software TWS, Platinum, Autosys and file transfers
• Developed business drivers for capacity growth
• Provided Capacity Management metrics and reporting
• Used BMC Performance Assurance Portal 2.6/ Impact Event Manager Implementation and configuration
• Maintained current capacities, capacity trends, and Demand Forecasts information
• Collaborated with Systems Management experts to design and implement Capacity and Performance Management tools (monitoring, alerting, trending) to ensure current and future IT capacity needs are met
• Improved Business Intelligence (BI) for Demand Forecasting, Budget Development, and Purchasing Optimization.
• Rationalized capacity consumption (identified inappropriate usage, repurpose existing capacity).
• Helped team members identify opportunities to optimize Total Cost of Ownership for the Windows Server platform (e.g. consolidation, optimization, and virtualization)
• Proactively monitored the performance of the IT infrastructure
• Identified and reported performance bottlenecks and participated in migrations
• Developed shared server chargeback system, using Perl and shell scripts to process PS Accounting data
• Participated in migrations of Operating system (Server, Advanced Server, Terminal Server)
• (VMware, Solaris and AIX) BMC Performance Assurance for Servers administration and support, including new Agent configurations proactively monitoring the performance of the IT infrastructure
• Worked with team members to initiate capacity-related changes
• Performed BMC patch installations, updated BMC hardware tables, monitored manager runs to determine collect Problems with Patrol alerts
• Visualizer database reporting to support Remedy requests related to performance and capacity issues
• Created numerous Perceiver views related to threshold exceptions and configuration reporting, and creation of Analyzer command files to depict workloads on critical applications/servers and predict models to assess system usage and Configuration changes

Confidential, Livonia, MI

Sr. Systems Analyst / Engineer

Responsibilities:

• Managed maintained and supported the BMC perform 7.4.10 and 7.5.10 infrastructure and application
• Troubleshot perform agent, infrastructure and data collection issues
• Provided day to day infrastructure and application support of multiple Performance Assurance environments including external customer facing
• Assisted with large BMC customer integration and new Performance Assurance deployment projects
• Automated processes and tasks within Perform and Perceive to reduce workload and increase efficiency
• Configured and ongoing management of BMC Perform policies, workloads and schemas
• Installed, configured and implemented additional infrastructure and perform consoles as planned via growth and capacity plans
• Worked with operational personnel to determine optimum user experience and requirements
• Prepared performance reports out of perceive as required
• Follow standardized administrative procedures for adding monitoring for servers, applications and networks
• Received technical requirements from Capacity planners to adjust server monitoring configurations
• Responsible for ITM 6.2 Migration and implementation
• Designed & supported authentication and authorization on TIM/TAM architectures
• Developed and implemented security policies
• Worked with ITM-TWS and developed UNIX Composer scripting commands such as KSH and Perl /Tivoli Decision Support and Tivoli Performance Modeler for making capacity planning decisions and to help develop a risk analysis to review existing IT architecture
• Provided significant interaction with clients, peers and stakeholders
• Defined the ongoing operational guidelines to run the system after Migration is deployed on: IBM zSeries, UNIX, NT, AIX platforms, Tivoli Federated Identity, Tivoli Access Manager, Tivoli Access Manager ESSO (v-GO), Tivoli Directory
• DNS\DHCP\WINS and TCP Networking Skills: Administration and Support of Windows 2003/ 2008 and VISTA Network Troubleshooting using Active Directory Service (Windows 2003/2008/Vista): Administration and Support Skills for Design and Implementation of Microsoft Active Directory Infrastructure.

Confidential, Florham Park, NJ

Sr. Systems Analyst / Engineer

Responsibilities:

• Diagnosed problems and inconsistencies with server performance, web site performance, backup performance and network performance
• Performed and headed TIM/TAM Implementation, implemented Enterprise-wide systems management solutions, developed Solutions utilizing BMC Event Impact Manager, upgraded and employed MIBS classes for BMC Patrol Portal, Visualizer, Perform / Predict and Perceive, and collaborated with application groups on developing a WINS billing system on Windows 2003/Linux migration projects.
• Worked with DB2 Database and Data Preservation team to ensure quality of backups
• Performed Virtual Server network setup \ HP 9000 configurations and configuration changes of various routers, intelligent hubs, multi-function switches
• Performed IBM zSeries Unix/Solaris 9 Administration and recommended change policies and standards, ensuring adherence to security procedures
• Lead engineer of the Test Net Department that was responsible for developing and implementing a system called Charge Back using Open source Zenoss Systems Management server-side solutions to enable The Bank of New York to charge vendors for monthly server utilization
• Analyzed and resolved problems with Sun UNIX Server hardware setup, tuning and troubleshot all aspects of Sun Solaris
• Responsible for Disaster recovery and business continuance solutions plans, designs and implements fault and performance monitoring technology using BMC Best1 Performance Manager Console
• Extensive knowledge and experience supporting Websphere Portals and troubleshooting Solaris 8 networking services with CF-Engine and protocols - TCP/IP, NIS, DNS, NFS, DHCP/BOOTP, FTP, SSH, Python, Kerberos, SMTP
• Helped plan and implement a companywide server platform migration from Novell Netware to Windows 2003
• Server during a company merger with Mellon Bank
• Performed SQL Database administration / MS clustering on Windows 2003 servers and provided on-going maintenance activities on all Windows/Unix servers also keeping patch levels current
• Monitored BNY’s Production environment and had an active role in proactive avoidance of future problems through early measurements in conjunction with the assistance of system/application/ database administrators
• Oversaw the input into areas of Windows Capacity Planning and plan for future consolidation and growth
• Documented standards and ensured compliance and assisted in the analysis of “near term” performance data to affect positive outcomes for underperforming systems with MS 2007 SCCM
• Developed a departmental charge back using Wins Billing and performed system replication with robocopy
• Solid knowledge of Change Management procedures and familiarity with network troubleshooting techniques
• Managed server system logs and activity and addressed any issues identified with MS Windows 2003 server, Insight Manager, Citrix, VMware, backup exec, NetBackup, Microsoft Active Directory, DNS, WINS, and DHCP HP Intel server hardware trouble-shooting (SCSI, RAID, Fiber Channel, NAS, storage, etc)

Confidential, Mahwah, NJ

Sr. Enterprise Architecture Integrator / Engineer

Responsibilities:

• Performed configuration and day to day support of Tivoli Enterprise Console.
• Experience implementing the migration of Tivoli TEC 3.7 to 3.8
• Reviewed documentation of existing UPS I*Net ITIL production implementation, specifically the current TEC rules and custom written interfaces to other systems.
• Provided Windows 2003, MS clustering, supported the migration of Tivoli TEC bi-directional connectivity from the current Remedy system to another system and supported day to day Tivoli TEC engineering requests.
• Performed Problem Solving, Analysis, Database and Reporting Duties using BMC Perform, Predict HP OpenView Operations and Network Node Manager, IBM Tivoli Enterprise Console, Distributed Monitoring, NetView, and Microsoft Operations Manager.
• Administrated and tuned UNIX/AIX and Solaris systems and made recommendations for performance changes to CPU, memory & I/O using BMC Patrol and Compaq Insight Manager
• Maintained all Solaris operating systems (8, 9), Sun hardware, system security, FTP and SFTP servers, EMC, HP SAN systems, VERITAS HA Software and a disaster recovery site for emergency fail-over of all client applications.
• Worked with Application Group to help streamline and develop .Net and JAVA / J2EE programs.
• Developed architectural plan for an enterprise-wide roll out Tivoli implementation and supported the new Enterprise Systems Management Monitoring solution (HP Openview) enabling robust Event Monitoring across all strategic platforms, Databases, Network, Web, SAP, TIBCO, and others as well as Service Level Agreement and Business Impact monitoring.
• Skilled in SAN environments and various storage management systems such as TSM, NetVault and NetBackup Experienced with supporting Connect Direct/NDM, DataStage, Autosys, Rochade, Websphere, Http server, Tomcat, Teradata, MS Windows.
• Provided Capacity Planning for UPS I*Net Server Environment and have strong knowledge of BMC Perform/Predict for Capacity Planning and Server modeling using BMC Predict
• Performed Best 1 configuration and day to day support of Tivoli Enterprise Console.
• Experience implementing the migration of BMC Console.
• Reviewed and documented existing UPS I*Net ITIL production implementation and provided support of application consolidation initiatives on a shared UNIX environment.

Confidential, Moosic, PA

Deployment Engineer

Responsibilities:

• Worked as part of a team to continually refine and improve the testing processes and with deployment teams to remove, replace and upgrade each banks complete IT Inventory of approximately 6200 leased Servers, PCs and monitors in Pennsylvania and New Jersey’s Fleet and Confidential branches.
• Verified serial numbers on old and new PC’s, completed Lotus Notes installation and deinstallation checklist, and prepared old PCs and monitors for shipment back to IBM for refurbishment
• Logged all pertinent information and data in to CTMS (Siemens database).

Confidential, Scranton, PA

Responsibilities:

• Associate Professor teaching ITIL for Information Technology Project Management IST 302 to help understand how to plan and manage IT projects successfully.

Confidential , Moosic, PA

Technical Project Manager

Responsibilities:

• Performed day-to-day proactive monitoring of the Confidential ’s Institutional eCommerce/Internet environment, escalated and delegated problem server issues to tier three engineers for resolution and performed daily maintenance of IS Enterprise BMC Web Portal Environment.
• Performed Sun Solaris Administration, DBA and Infrastructure analysis via the Concord reporting tool using Tivoli Monitoring System.
• Implemented Tivoli Framework package to monitor over 3000 Nodes, which involved UNIX, (HP-UX and AIX) and Windows from a Tivoli perspective.
• Oversaw Confidential ’s Tivoli Infrastructure of over 7000 nodes using secure remote management and Network Backups, SSH Secure Shell Toolkit in a UNIX / Windows environment and consistently enforced security and Privacy policies within the environment.
• Developed BMC Workloads for System Modeling and performed day-to-day maintenance of Tivoli Distributed Monitoring environment.
• Coordinated changes within the environment with other internal IT service providers.
• Designed and implemented new monitoring solutions using BMC Best 1 UNIX Console allowing easy exchange of information across different platforms, integrating existing SAN, WAN business applications in the process, assuring reliable delivery of messages, dynamically distributed workloads across available resources and helping to make programs portable
• Maintained and monitored WebSphere server deployments and Network Backups using Veritas Volume Manager / Cluster Server and Dameware server software to implement, maintain and upgrade our company’s Intranet Antivirus and Firewall software.
• Oversaw Confidential ’s Tivoli Infrastructure of over 700 nodes using Secure remote management, Network Backups and SSH Secure Shell Toolkit in a UNIX / Windows environment and consistently enforced security and Privacy policies within the environment.

Confidential, Stony Brook, NY

Senior System Programmer Analyst

Responsibilities:

• Manager of a large campus multimedia library resource center that encoded audio/video using Scala for online presentations and for use in off line Course development for various distant learning projects.

Confidential, NY

Web Developer / NT/Unix Administrator

Responsibilities:

• Windows NT 4.0 / UNIX Solaris Net Work Administrator for The American Physical Society.
• Worked closely with Physicist, Biologists and existing staff to provide lead support for research, evaluation, and implementation of new multimedia design and technology for Web Site projects, particularly in the areas of database design for APS Website multimedia use.