SUMMARY:

• Seeking a full - time position where I can contribute by using my skills and experience in customer service, IT infrastructure, and wide range of software and hardware.
• My background in working with multiple private and government contractors, along with my ability to work independently and with a team, can serve a project from different standpoints.

SKILL:

• Implementing, Maintaining and troubleshooting MS Operating Systems, imaging, and Network equipment
• Experience with Active Directory, MS Exchange, MS Office 2010 & Office 365, Hyper V, VMware, Symantec Backup Exec, Avaya Phone System Administration, software Licensing (server based or local), some experience in troubleshooting Cisco Routers & Switches
• Experience with different helpdesk monitoring tools and ticketing management: MS CRM, and Remedy
• Bilingual Farsi/English

WORK EXPERIENCE:

Confidential, Herndon, VA

Network Administrator

Responsibilities:

• Provided technical support over the phone and in person.
• Set up new project site offices and migration/merging of our current offices in the north east region, and worked with our Global IT team on upgrading/maintaining the company’s IT infrastructure
• Worked directly with Finance and Program managers to ensure the IT asset management and cost e ffectiveness
• Prepared and updated images for workstations and laptops.
• Troubleshoot Network Printers, Viruses, SharePoint/FTP access, and application support (MS Office, Bentley Micro-Station and Project-Wise, AutoCAD, ADOBE, and a variety of other engineering specific applications)

Project site helpdesk

Responsibilities:

• Configured and troubleshoot local area network (LAN), wide area network (WAN), routers, and switches
• Set up and monitored data backup.
• Documented help desk requests and resolutions. Communicated with IT department of each contractor and VDOT when required.
• Assisted users of Joint Ventures under VDOT contract with connectivity to multiple networks and various network accessible devices, engineering applications, software licensing (CAD, ARC GIS, Bentley Micro-station, etc.), and created/revised instructions, procedures, and manuals.
• Provided weekly reports, budget requirements and IT infrastructure enhancement recommendation to program and project managers.
• Configured security settings and access permissions for groups or individuals.
• Maintained and troubleshoot File Server, Print Server, Application Server, AVAYA VOIP PBX and voicemail
• At end of project in Mar. 2014, successfully migrated servers to CH2M local office and disconnected and removed all IT equipment.

Helpdesk Support

Responsibilities:

• Provided remote support to users over the phone and remote connection, and routed support tickets to appropriate support team if required.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Desktop Support Specialist

Responsibilities:

• Answered user inquiries regarding computer software and/or hardware operations to resolve problems.
• Set up equipment for employees’ use, ensuring proper installation of cables, operating systems, or appropriate software.
• Upgraded all laptops and workstations from windows XP to windows 7 and assisted with data migration.
• Installed/set up equipment, including Workstations, Laptops, Printers, Scanners, VTC, TV Tuners, Blackberry Cell phones (troubleshoot communication with BB server), and other peripherals.
• Installed virtual machines on workstations and servers with specific software and applied permissions for each user.

IT Specialist

Responsibilities:

• One man technical support/customer service for both end users and office staff.
• Communicated with different vendors with our cloud and Internet connectivity needs to fit our business requirements.
• Documented network support activities, and procedure manuals. Prepared to migrate all IT needs to third party providers.
• Troubleshoot network or connectivity problems for users or user groups. Back up network data.
• Migrated all data and web services to the cloud. Migrated the exchange server email accounts to MS online Outlook /New Office 365.
• Upgraded workstations from older versions to MS Windows 7.
• Maintained Servers and responsible for migration of Exchange and Application servers to Microsoft cloud services.

Sales Associate

Responsibilities:

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Greeted customers and ascertain what each customer wanted or needed.
• Described merchandise and explained use, operation, and care of merchandise to customers. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Demonstrated use or operation of merchandise.
• Inventory stock and requisition of new stock.
• Provided customers with solutions for their options such as cabling, networking, Cell phone handsets/carriers and sales of home electronic systems.
• Worked with team and management to meet financial goals.

Assistant Store Manager

Responsibilities:

• Supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory dropped.
• Instructed staff on how to handle difficult and complicated sales. Assigned employees to specific duties.
• Enforced safety, health, and security rules.
• Planned budgets and authorized payments and merchandise returns.
• Planned and prepared work schedules and kept records of employees' work schedules and time cards.
• Used software such as Photoshop or other editing software to design, and/or edit brochures, business cards, books, and etc. to deliver a sample and finished printed job to our customers.
• Assisted team members or customers with any print related issues, whether by troubleshooting printers, or software to adjust the quality and margins of printing documents, posters, and a lot of other printing services.
• Planned and directed sales and production of our Design/Printing services.
• Managed project deadlines and quality check the final products to ensure outstanding customer service.
• Managed a team of 15, and assisted management with hiring process.
• Worked with Adobe and other applications to design and assign high volume printing jobs to team members, printers, plotters, and other finishing machines.