Computer Refurbisher Volunteer Resume , Falls Church, VA - Hire IT People

SUMMARY:

Qualified individual with a Bachelor’s Degree in Information Technology seeking a challenging position in Information Technology, Help/Service Desk, Technical Writing, Network/Information Security or Computer Operations.

TECHNICAL SKILLS:

Systems: Linux / UNIX, Windows XP / Vista / 7 / 8.1 / 10, OSX

Languages: JGrasp (Java programming utility), NetBeans, Java, HTML, CSS

Databases: XAMPP (PHP / MySQL programming front - end)

Skills: Software Development Lifecycle, Customer Service / Help Desk, Human-Computer Interaction (website creation process)

Software: Microsoft Visio, Microsoft Project, Photoshop CS5 / CS6, Adobe Acrobat, Visual Studio, Microsoft Office Suite (2007, 2010, 2013, 365), Lync, Skype, NMAP (security scanner), Flash, Agilian/Agile, Zone Alarm Firewall, Nessus (vulnerability scanner), Netstumbler/Vistumbler (wireless network detector), Dreamweaver, Android, Google Apps

PROFESSIONAL EXPERIENCE:

Computer Refurbisher Volunteer

Confidential, Falls Church, VA

Responsibilities:

Refurbished 3-5 donated computers weekly and reinstalled software for students to take home after they graduate from their classes
Acted as leader or floating technician, showing 20-25 students at a time how to use their computers and resolve any problems; explained the possible issues that could result from not using the installed anti-malware/virus software
Repaired student computers by evaluating the student’s complaint, researching the problem, and coming up with a solution; students would be advised of how to avoid issues that caused the problem
Picked up 1-3 donated computers weekly and brought to lab; evaluated 4-7 donated computers weekly to determine functionality and tracked utilizing Excel spreadsheets

Web Intern / Webmaster

Confidential, Bowie, MD

Responsibilities:

Revamped nonprofit's website for aesthetic appearance and improved functionality via telework

Technical Support Intern

Confidential, Reston, VA

Responsibilities:

Rewrote and updated two outdated technical documents within the company's wiki, adding clearer descriptions and screenshots, making it more user-friendly and made a presentation to management about the documents
Competed in the Retail Camp, a team competition on how to help Confidential improve the customer experience within its retail stores by visiting a Confidential retail store and observing operations involving 6 remote team members and made a presentation of our findings
Mentored with two technicians to learn the company's network operations environment

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Computer Refurbisher Volunteer Resume

Falls Church, VA

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