System engineer Resume Cincinnati, OH - Hire IT People

SUMMARY:

7+ years of technical troubleshooting experience with computers, printers, and tablets.
10+ years of customer service experience.
Troubleshooting issues related to Microsoft Office products.

ADDITIONAL INFORMATION

Skills: Java, Windows XP, Vista, windows 7, TCP/IP, DHCP, DNS, A+ Essentials, A+ Practical Application, Network+ End User support & Troubleshooting, Support & Troubleshooting Desktop Intro to LAN Technology Fundamentals of programming with Algorithms and Logic Management of Information Systems

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, OH

System engineer

Responsibilities:

Provide level II support for all end users.
Utilize Cherwell ticketing for all activities to provide good, detailed notes on activities and support request resolution.
Respond to and resolve assigned tickets and tasks quickly and efficiently within SLA requirements.
Maintain assigned ticketing board, tickets not to exceed 15 days in age.
Demonstrate continuous learning through execution of training plan and achievement of certification goals.
Maintain individual client satisfaction rating of 95% or better
Provide mentoring and support to Level 1 staff, including regular shadowing and training opportunities

Confidential, Cincinnati, OH

Level III Support/system engineer

Responsibilities:

Provide technical support for end users.
Setup and manage mobile devices in Airwatch.
Worked with Office 365 products.
Setup and managed Skype for Business phone system at Belflex.
Setup and managed EFax system
Project management (new office setup, purchase equipment, vendor management, ISP setup)
Manage account with telecom companies.
Team lead

Confidential, Cincinnati, OH

Level II Support analyst

Responsibilities:

I would setup any new residents and employees’ computers, as well as troubleshoot any technical issues they might have.
I worked on a project setting up over 350 access points, and configured them to the controller.
I would add new employees to active directory, setup their passwords, and add them to the right user groups.
I worked one week out of the month on - call providing after hour support to the employees.
Re-image computers from Windows 7 to 8.1
Experience with MS Hyper-V working on virtual machines
Experience working with MS IIS
Cisco Router and switch experience
Symantec backup experience

Confidential, Cincinnati, OH

Level l Helpdesk technician

Responsibilities:

I would serve as the first line of support to employees calling in any issues with POS.
I would remote into the cash registers and U-scan machine to run updates and troubleshoot these devices.
I would help employees access the system by resetting their passwords.