PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

Systems Administrator / Desktop Support II

Responsibilities:

• Active Directory & ADM through IE, Server 2012 R2, minor experience with VMware VSphere, Slack, ServiceNow Ticketing system, Adobe Suite, Webex, Zoom.us, Bomgar (remote admin software), and many more.
• Currently coordinating as part of a deployment team and communicating to end users as the main point of contact for a laptop deployment project.
• Organization has about 200+ users and approximately 25% are Doctors.
• General System Administration and Desktop Support II functions - verifying connections, installing & replacing hardware, installing and removing software, granting user access to files folders shares, adding printers, & etc

Confidential, Richmond, VA

LAN Administrator / Helpdesk Support

Responsibilities:

• Office 365 Portal, Active Directory,& Exchange Admin- Server 2012 R2 (Domain Controller) Sync’d on premises Egnyte Admin (Cloud Storage with Permissions), NEC SV8100 Phone System Admin, Edgewave Admin (Email filter), Konica Minolta Printers: Scan to Email, SMB, & Network Printing Configuration, & Windows Azure Backup
• Minor routing, switching, and configuration work - some Cisco Asa and VPN firewalls, Adtran switches, Ubiquiti Wireless APs: Using ExtraPutty to SSH &Telnet in to check logs for IP, VPN, or Configuration issues.
• Remote and Onsite support - Software Installation, Windows 7, Network Connectivity Troubleshooting, Cryptolocker Virus recovery, Imaging, File transfer, New User Configuration locally for Internet Explorer Trusted Sites settings such that would enable Yardi & Realpage (Web Apps) to pull a credit check, Installed Check Scanners for Yardi, Installed Proseries Tax & Fixed Asset Manager, & many other Applications & Peripherals

Confidential, Charlottesville, VA

Desktop Integration Analyst

Responsibilities:

• Desktop, Laptop, & Thin Client Imaging - Retire Assets, Add Memory, Reimage/Image both Lenovos & HPs with Win 7 & Win Embedded Standard
• Desktop Computer Deployment - Deploying New PCs in place of old ones, updating Drivers & software, and adding printers via TCP/IP or locally, adding other peripherals. Copying Data: Favs, My Docs, & Desktop Folders.
• Software Installation- Both remotely & onsite using Dameware & Prism Software pushing software packages down over the network. Applications installed: Dragon 9, 10.1/ Dymo Drivers/Fujitsu Drivers/ Card Shell Scanner Drivers/ Magitek/ Adobe suite/ Affinity/ Office Pro’10/ ECW / Mosiaq / Sunquest/ Quicktime.
• Update Daily progress- in MS Excel for Deployment records that get added to the Sharepoint which allows for constant contact with Project managers to keep them updated

Confidential, Richmond, VA

Information Security Analyst

Responsibilities:

• Access Management - responsible for assigning anywhere from 40 - 200 requests for access to implementers daily. All for various products such as Linux / Windows (AD) / Mainframe / Oracle / SQL Server and other Middle ware products
• Active Directory - Creating Accounts, Enabling & Disabling Accounts, and Changing Passwords. Reviewed work completed by other members of the team as necessary per audit requirements
• Administration - Filed necessary documents and electronic files using Microsoft Office products as needed per audit requirements updating them on the Sharepoint and assisting with day to day Admin functions which included voicemails/email boxes / & updating specific records kept on file for all employees

Confidential, Richmond, VA

Level 1 Computer Technician

Responsibilities:

• Build desktops and servers using Intel boards and processors, installing Seagate / WD hard drives, ram, cables, PCI/PCI-E Cards, Raid Cards, Network cards, & Fax cards
• Repair computers through troubleshooting/testing hardware by swapping out good/bad parts, using various diagnostic software, and contacting vendors for Warranty / RMA parts replacement if necessary
• Install computers onsite, joined them to a domain, install 3rd party vendor software, & install printers
• Installed various operating systems including drivers and software: Win Server ’08 & ’03, XP, Win7, Vista, MS Office ’03, ’07, & ’10
• Performed Virus, rootkit, & malware removal using various products, such as SuperAnti-spyware, Combofix
• Experience copying Data, disable/enable accounts and reset passwords in Active Directory, Disc imaging for various system set ups using Spotmau
• Experience in troubleshooting over the phone with Dell, HP, Lenovo, Chembook, MSI, Intel, & various other companies/clients
• Assist customers both on site and remotely via screen sharing software with their issues and document calls using the AutoTask ticketing system
• Clients I have worked with include: DBVI, VaCardio, Dentistry by Design, City of Colonial Heights, Tuckahoe Ortho, Richmond Oral Cosmetic Surgeons, Zinsser Plastic Surgeons, Tucker Psychiatric, Prime Care Family Practice, Rappahannock Family Physicians, Hanover Family Practice, & Commonwealth Dermatology

Confidential, Richmond, VA

Sales Representative

Responsibilities:

• Sold approx. $50,000 of Confidential products in 2010 on a part time basis while enrolled at ITT-Tech
• Assisted my supervisor with servicing accounts and their employees located all over VA
• Made in-person business calls when not servicing accounts to try and create more business for our district

Confidential, Amelia, VA

Drafter

Responsibilities:

• Used Sketchpad/AutoCad LT & Learned how to use the drafting program Super Walls 4.0 in two weeks
• Drafted up over 200 foundations for residential and commercial, approx 85% were built the rest weren’t sold
• Used Math & Geometry to assist sales reps and clients with drawing needs via fax, phone, email, & etc
• Maintained all of the drafting records and files, both electronically and physically for each job that came in