Assistant Information Security Manager Resume Philadelphia, PA - Hire IT People

SUMMARY

Ambitious, confident, dedicated business professional with demonstrated success in providing excellent customer service.
Possessing outstanding verbal and written communications skills.
Positive record of accomplishment in customer service; with over ten years of progressive professional customer service experience in all phases of customer service operations.
Proficient in Microsoft Office (Word, Excel, and PowerPoint).

PROFESSIONAL EXPERIENCE

Confidential,Philadelphia, PA

Assistant Information Security Manager

Responsibilities:

Coordinate incident response and project oversight between Managed Security Services and Bank. Train new employees on Information Security best practices. Monitor status of all networked devices to ensure continuity of anti - virus and application patches. Troubleshoot workflow inefficiencies with business units to develop new strategies that observe secure operational methodologies. Draft and update security policies as needed to address changing business landscape.
Creation and execution of Sarbanes-Oxley (SOX) procedural narratives which illustrate security controls of technology environment.
Coordination with Internal and External Audit teams to ensure the robustness of SOX controls and their effectiveness.

Information Security Specialist

Responsibilities:

Work in coordination with Information Security team to oversee and ensure the security of network operations. Primary responsibilities include designation and assignation of system access for new, and transferred personnel - as well as access revocation for former employees. User certification of network applications to validate system access is commensurate with job responsibilities. Daily oversight of security events and response to management on vulnerabilities and response strategy.

Senior Customer Contact Representative

Responsibilities:

Works as part of the customer support team to ensure a strong business relationship among banking customers and all internal departments. Maintains constant telephone and e-mail interaction with customers and internal employees. Review online deposit account applications for approval. Assist management with new product testing, as well as the development of inter-departmental procedures.

Confidential,King of Prussia, PA

Collector

Responsibilities:â€‹

Job Description: Business-to-Business collection position in a call center environment. Negotiated payments while continuing to build a positive relationship with customers. Maintained telephone contact with customers according to established guidelines and standards to ensure prompt payment. Managed collection efforts with a high level of persuasiveness & professionalism. Maintained positive customer relationships and minimize bad-debt exposure.