SUMMARY:

• Offering 15+ Years of Experience and Record of Success in Systems Engineering and Support for Series of Fortune 500 and High - Profile Organizations
• Goal-driven, quality-focused systems engineering specialist with advanced abilities in design, testing, troubleshooting, and other project-based functions. Expertise in developing processes to ensure full systems functionality, applying a seasoned approach to problem solving.
• Able to alternately manage and lead groups or work as part of cross-functional teams.
• I have successfully led server and storage teams for the implementation of a new company headquarters, primary datacenter, as well as two remote DRBC sites for separate companies.
• Extensive experience with vendor interaction and relationships, procurement and price negotiation, budgeting, hiring outside resources, and maintaining service and support contracts.

TECHNICAL SKILLS:

Software: EMC ControlCenter, SMC, Solutions Enabler, Centera tools, Celerra Manager and Replicator, RecoverPoint Management, Fabric\Device Manager for Cisco MDS fiber switches, PowerPath and PPVE, Rainfinity FMA\HA, CTA\HA\VE-HA 7.5 (formerly FMA 7.3\4) used for data archive, UniSphere\NaviSphere, SANCopy, SnapView, and MirrorView; VMware ESX Server 2.x, 3.x, 4.x with VirtualCenter and License Server 1.2\2.0 as well as P2V & Consolidation Manager and SRM (build and test recover plans); Exchange 5.5\2000\2003; SQL 2k\2k8; MS Office Suites including Visio, Project and SharePoint; Net IQ App Manager; Backup Exec\Net Backup; Symantec Anti-Virus (including e-policy Orchestrator); Document Mgmt and Imaging systems including Symantec Live State Recovery

Platforms: Various server platforms to include Windows 2000/2003/2008 R2 Server/Advanced Server (also clustering, NLB, and VMware FT), RH Linux and vSphere\ESX Server 2.5, 3.x., and 4.x

Hardware: EMC Symmetrix DMX ; VNX & CX series CLARiiON SAN VNX5300, CX480, 320, 340, 700,& 400; Celerra NAS, NS480 and VNX file systems; Centera CAS; Cisco MDS and Brocade Fiber switches; RecoverPoint Appliances; Rainfinity FMA\HA, CTA, Data Domain 565\670; small to mid level Pillar, Dell Equalogic & Compaq StorageWorks SAN; HP Proliant & Dell series Blade Servers with various RILO (Remote Integrated Lights Out); StorageTek Tape Library; Internal hardware upgrades; Wireless routers and Telxon RF communication devices; Digital calibrated weigh scales.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Sr. Storage and Virtual Engineer

• Directly responsible for the design, planning, administration, and support of the company’s EMC Storage and VMware virtual datacenters. Managing the company’s EMC storage environment by use of ECC and various storage tools, create new LUN’s and fiber connect new resources, capacity planning, reporting, space allocation, maintenance/troubleshooting for various infrastructure components that include Windows Server Active Directory structure of a 98% virtualized VDC of 220+ virtual servers utilizing an SRM protection plan.
• Responsible for the planning and successful implementation of moving our collocation DR site to a new company owned remote location, as well as planning for a complete site storage refresh in parallel of the move that include: redundant Cisco MDS 9148 FC Switches, EMC VNX5300 (both block data and Celerra file system utilizing Celerra to VNX replication), Centera cluster with CTA VE-HA, and RecoverPoint to replicate site-to-site SAN.
• Also implemented VMware Site Recovery Manager that included the building and testing of recovery plans.
• Interact with mid-/upper-level management to address system and project issues. Mentor new staff; document system procedures, serve as a primary lead engineer for disaster recovery.

Confidential, Dayton, OH

Sr. Systems Engineer

• Administer and support the company’s EMC SAN using ECC, SMC, SE, and Visual SRM, zone\create new LUN’s, and fiber connect new resources, capacity planning, space allocation, maintenance/troubleshooting for various infrastructure components that include Windows 2003 Active Directory structure, 260+ physical servers (HP), Designed and implemented an enterprise level virtual datacenter with 340+ virtual servers, Cisco MDS 9509\9513 and Brocade Fiber Channel Switches, EMC Symmetrix DMX and CLARiiON CX series Storage Area Network, as well as NAS and CAS for archiving, MS Exchange Server 2000/2003.
• Interact with mid-/upper-level management to address system and project issues. Mentor new staff, document system procedures, serve as a primary lead engineer for disaster recovery.
• System back-ups utilizing Net Backup/StorageTek library. Provide support to in-house customers on the company’s hosted claims processing system (Facets 4.31) which includes the building of the production environment, integrated test, and config/developments.
• As the IT Services Manager, I was responsible for managing the day-to-day operation of the IT Service Desk and desktop configuration and deployment team. The primary objective is to support the company’s business by logging, assessing, resolving, and escalating incidents, as necessary.
• The areas of responsibility within the Service Desk include customer service, 1st and 2nd level trouble isolation for technology services, products and components as well as business dealings with related vendors and other administrative and operational duties. Additional duties: Re-engineer or setup the Service Desk according to industry best practices.
• Develop and maintain formal procedures for consistency and increased productivity. Implement methodologies to improve first call resolution, manage customer perceptions, and build strong business unit relationships Major responsibilities include: Management of staff, interviewing, hiring staff and the termination of staff; recommending salary changes, job promotions; setting work hours, conducting counseling /performance reviews, and planning of the staff’s work.
• Define service levels, service agreements and manage the service desk operation. Establish department processes to identify, track, escalate, resolve and report customer problems. Ensure department meets established customer service standards. Monitor staff production. Analyze the technical performance and reliability of products, systems and services against identified standards and practices to ensure customer satisfaction. Responsible for developing and implementing technical service restorations processes and assigning the appropriate level of staff for troubleshooting to identify, testing and diagnosing computer system and peripheral equipment faults. Require to hire, counsel for disciplinary actions, and terminate. Responsible for implementing management goals, responsible for identifying ways to improve service, special projects as assigned, etc. Participate in various operational meetings and ensure process adherence to support change, release, incident, and problem management. Projects to provide information, assessments, and tools in support of the Service Desk functions. Evaluate and recommend new products, maintain knowledge of emerging technologies for application to the enterprise. Responsible for management reporting on a monthly basis. Work under general direction of senior level management. Manage and mentor supervisors, project leaders and/or technical staff.

Confidential, Dayton, OH

Systems Network Administrator

• Responsible for all IS related issues, including Administering the LAN\WAN utilizing onsite servers and workstations. Responsible for all HW, SW, and network communication as well as remote laptop users via VPN. Performing routine backups, maintain client\server virus updates, and firewall administration.
• Provide support and training on all “In House” software applications as well as Microsoft Products. Responsible for maintaining warranty service contracts and the purchase of new hardware and software.
• Maintain and upgrade all HW, SW, and network devices for 5 East Coast based manufacturing plants.
• Migrated the companies NT4 network to a native Windows 2000 AD environment as well as upgraded from MS Exchange 5.5 to Exchange 2000 Server.
• Design and implement the network structure for a new manufacturing plant as well as researching and implementing a new imaging management system to store electronic drawings and documents.

Confidential, Dayton, OH

Information Systems Network Analyst

• Responsible for resolving HW/SW server and client related system issues including over 700 various health care applications. Supporting all local departments of the hospital, as well as 54 area remote locations.
• I started working at MVH in May of 2000 in a part-time weekend support position during the sale of my previous employer’s contract to the USPS. I became a full time employee after the sale was completed August 28, 2000.

Confidential, Fairborn, OH

Information Systems Administrator

• Responsible for all Information Systems related issues including Administrating Local and Wide Area Networks utilizing site NT servers and workstations. Responsible for all hardware, software, and network communication including RF devices as well as remote laptop users via dial-up network.
• Performing routine backups of the NT server and archiving the tapes for future use.
• Responsible for maintaining warranty service contracts and the purchase of new hardware and software. Traveling to and implementing 10 East coast based facilities by acting as the IS Admin team lead.