Communication Tech Analyst (L1 and L2 Support) Resume Sterling, VA - Hire IT People

SUMMARY:

Dynamic, accomplished and professional Network Support Analyst with extensive knowledge of designing, developing and supporting various IT applications. Looking for a position as Network Support Analyst to utilize my professional strengths for the growth of the organization.
Possess five years of professional experience in the network /Helpdesk support field.
Familiar with the routing protocols and network switching
Ability to work independently and as a member of a team
Strong verbal and written communication skills
Extensive knowledge of network and hardware tools like switches, firewalls and TCP/IP.
Detail - oriented and possess excellent organizational skills
Ability to configure and program switches, router and network equipment’s
Extensive knowledge of different network topologies and its applications.

TECHNICAL SKILLS:

Hardware: Cisco switch & routers 7200, Cisco Firewalls, HP ProLiant DL 360 Server, APC UPS.

Database: Oracle, SQL Server

Incident Management Tools: Remedy, Service Now Management tool

Protocols: TCP/IP, FTP, SMTP, POP3, DNS, DHCP, SNMP, Hosts, VPN, TELNET, NAT, Ethernet.

Cisco: Routers 2600, 2811, 2901. 3600 and 5300.

Switches: Catalyst 2900, 3500 and 4500 Series

Firewall: ASA 5505

Cabling Standards: Single and Multi-Mode Fiber Optical Cable, Cat5,5e,6 and Coaxial Cable

Software: MS Office, MS Visio, postgress, Symantec Antivirus, outlook, Manage Backup.

PROFESSIONAL EXPERIENCE:

Confidential, Sterling, VA

Communication Tech Analyst (L1 and L2 Support)

Responsibilities:

Successfully configured and upgraded the latest Cisco IOS on a many different series of Routers and Catalyst Switches such as 3550.
Provide network performance analysis in support of the evaluation, development, and operation of LAN/WAN infrastructures.
Expertise Data center work experience creates virtual drive, repair upgrades servers, routers, switches and maintains network cables.
Installing, termination, testing, and trouble-shooting Cat5-Cat7 copper cable &terminating and testing fiber optics
Maintain cable systems by installing and upgrading NOC infrastructure.
Assist co-workers with installation and routine maintenance of structured cabling Systems.
Complete required paperwork including installation checklist, timesheets, service orders, and various other logs.
Installed and removed servers, network and infrastructure equipment.
Configured, tested and implement Cisco networking devices such as routers and switches.
Use ticketing system to document symptoms and status information as well as assign an applicable priority.
Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction
Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
Performed regular inventories of in-house, remote offices and datacenter equipment.
Maintains up to date network diagrams and documentation
Assisted different remote access utilities such as MS Remote access, SSH.
Provided tier 1 and tier 2 technical support to end users
Provided instant response to callers, mailers, and remote access users
Prioritized sensitive calls, and resolve hardware and software issues.
Identified and mitigated threats to computer network systems.

Confidential, Brooklyn, NY

Network Support Analyst

Responsibilities:

Analyze, identify, and diagnose common faults and symptoms according to established processes and procedures while performing inquiries with NOC personnel or other support teams regarding problem diagnosis and requests.
Provides operational support and monitors systems consoles for problems, observes equipment and control panels for operator alerts, messages and/or error indicators and responds accordingly.
Created and configured dashboards in What's up Gold and OPNET/Riverbed tools to assist with identifying network failures or application performance issues on CDC internal network
Provided detailed reports for engineering teams to assist with the diagnosing server hardware/database along with application performance that affected the end user experience.
Assists with facilitating the restoration of service through analysis and discussions with Network and Server teams.

Confidential

Network Support Engineer

Responsibilities:

Subject matter expert on several communications technologies
Mentored client, contract and military analysts on network analysis, communications technologies, and tools
Managed subordinates and peers throughout various skill communities and provided technical interviews for new candidates.
Provided after hours support for Help Desk, Network and VPN access issues.
Assisted in replacing all outdated PC's to Dell desktops in a Windows XP and Windows 7 Operating Systems, eliminating monthly vendor costs.
Collaborated in upgrading and migrating technical infrastructure, including Dell servers, Cisco routers and switches.
Earned solid reputation for resolving complex issues and providing exceptional customer service.

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Communication Tech Analyst (l1 And L2 Support) Resume

Sterling, VA

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