Systems Security Administrator Resume

HARDWARE/SOFTWARE DISCIPLINES:

Windows Servers and Workstations, Active Directory, MS Office, MS Exchange, POS Equipment, Wireless POS equipment. DELL SYSTEMS CERTIFIED, NORTEL NETWORKS CERTIFIED, Centrify System Administration, UNIX, LINUX, AIX, HP, Solaris
Cisco IAD Routers and Switches, Content Engines, Patch Panels, PC Hardware/Software Installation
Cloud Servers, VOIP Phone Systems, Ethernet Cards, Telephony Tools, Network Printers and MFDs
TCP/IP, DHCP, VPN, LAN, RAS, SMS, VLANs, and Wireless Networks (802.11 Compliances)
Software Packages including: Windows, Unix, Linux, Siebel, RMS, Remedy, PeopleSoft, Entrust, Ensemble, Extra Office Client, DameWare, SARA, Citrix, Microsoft IPTV, HP Service Desk, HP Quality Center, CHAOS, ARCSERV, CCM, Matrix 42, MS SQL, SSH, FSecure, Varonis, CyberArk, Centrify

PROFESSIONAL EXPERIENCE:

Confidential

Systems Security Administrator

Responsibilities:

Setup Administer UNIX/Linux users and group accounts on HP, AIX, and Solaris platforms.
Setup and maintain elevated privileges and service accounts in Active Directory for Windows environments.
Responsible for the administration of Information Security Policies and Practices regarding granting or monitoring access to any or all systems across the SunTrust network.
Perform and document procedures necessary to ensure the safety of information system assets and to protect systems from intentional or inadvertent access or destructions.
Develop role based access control and administer Single Sign - on Solutions for applications.
Create Active Directory user accounts and global and domain local security groups.
Manage Privileged Access.
Administer CENTRIFY to allow for the centralized management of UNIX/Linux accounts through Active Directory.
Use Remote tools to grant and monitor NTFS permissions on files, folders, and shares on hundreds of Windows 2003/2008 servers and clusters.

Confidential

Technical Field Engineer

Responsibilities:

As a Confidential FE I provided hardware/software installations, Email and Webhosting Setup Migration on UNIX and Windows platforms, and provide Tier III level remote and onsite technical support.
Troubleshot and drove usage of applications by furnishing technical expertise to remedy issues concerning applications, Customer Premise Equipment (Cisco IAD Routers, WIC, HWICs), and desktop installations.
As an FE I also deployed and provided technical training on Confidential ’s Cloud Servers, Total Cloud Phone Systems, Cisco IP phone systems, Hosted Microsoft Exchange, Desktop/Server Security, and Remote File Storage and Backup.

Confidential

Network Engineer / QA Support

Responsibilities:

Performed QA test scenarios on Web Terminals, POS Systems, and wireless devices. Documented all scenarios and test results defects in HP Quality Center.
Built and managed Windows 2003 provisioning server clusters with the latest CCM and Matrix 42 software packages and menu changes as outlined by the client environment team and Confidential customer demand.

Confidential

Systems Engineer

Responsibilities:

Provided remote support for Radiant Technology’s proprietary POS software and hardware products for the company’s entertainment division.
Performed root cause analysis to resolve operating system issues related to design, functionality, operability and connectivity.
Identified and corrected data discrepancies and errors in SQL database.
Identified and corrected issues associated with back-office servers, routers, and other network components.
Performed daily Vantive trouble ticket triage associated with POS installations, server rebuilds, database errors, and network outages.

Confidential

Systems Engineer

Responsibilities:

Traveled to school districts nationwide to perform POS installations and provide training on Confidential ’s OneSource software and hardware.
Performed remote and onsite troubleshooting using SQL database queries and other proven troubleshooting techniques.

Confidential

SYSTEMS ADMINISTRATOR

Responsibilities:

Provided IT Support for over 1000 Confidential employees and manage approximately 200 Windows Servers.
Setup, monitored and managed Active Directory and Exchange user accounts. Provided daily LAN support.
Resolved daily voice and data trouble tickets received through HP Service Desk ticketing system.
Planned and facilitated projects and business processes involving Windows server migrations, workstation and network printer rollouts, IMACS, and network security updates.
Imaged PCs and Laptops, Performed blackberry support, and performed Help Desk break/fix.
Performed installations of switches, routers, VOIP and POS equipment in Confidential retail stores, call centers, and data centers. Setup network printers and print server queues.
Performed backups, and monitored security authorizations.
Performed Software packaging and pushes using SMS and SCCM tools.
Monitored and troubleshot all hardware and software problems and provided end user support for all LAN and VPN based applications.