PROFESSIONAL EXPERIENCE:

Confidential, Providence, RI

Technical Support coordinator

Responsibilities:

• The clientele of clinics is comprised of different Comprehensive Treatment Centers, Habit OPCO facilities and Discovery House Clinics scattered throughout the country more or less relying on the technical skills and professionalism of the Confidential Healthcare IT network.
• Daily activities include working on site at the Discovery House Providence location as a consultant to assist the clinic and remote methadone clinics throughout US in resolving general day to day computer problems surrounding domain access, network access, PC configuration issues, network file sharing and other hardware and software Desktop - related problems users may have with relationship to their different programs used for managing patient information and methadone dosing (Methasoft and SMART)
• Also helped to build different computers in auto-login configurations for use as Kiosks so patients can sign in to the HIS program effortlessly every morning when reporting for dosing and counseling.

Confidential, West Warwick, RI

Technical Support Rep

Responsibilities:

• Received incoming calls from commercial customers for technical support. Diagnosed and resolved customer technical support issues with emphasis on serving in a professional and courteous manner.
• Service responsibilities include: Cable Modem Provisioning/Troubleshooting, IP and DNS management and troubleshooting, E-mail set-up troubleshooting, Plant and network problem trending, PC/MAC troubleshooting including TCP/IP and hardware problem troubleshooting, Fiber/HiCap troubleshooting, Metro-Ethernet troubleshooting, Webhosting, and other Network+ related issues.
• Service Responsibilities include: eMTA troubleshooting, POTS line troubleshooting PRI over HFC, Fiber/HiCap voice services, feature provisioning and troubleshooting including Voicemail, HUNT groups, caller ID, using Cox’s VoiceManager (VoIP) solution. Diagnosed issues related to geographic problems, switch issues, and effectively partnered with various locations for ensuring customer resolution.

Confidential, Warwick, RI

Systems Admin

Responsibilities:

• Worked with Confidential as consultants to the State of RI to administer, manage, and deliver technical services to constituents that subsequently were in place as a result of the healthcare exchanges created after passage of the Affordable Care Act (aka; RI UHIP)
• Main role was to administer RHEL servers as virtual machines using VMware vSphere 5.1 and other resources to deliver the infrastructure needs of the exchanges
• Also worked with Windows Server 2012 and 2008 to manage DNS domain resources and Active Directory services alongside two-factor authentication using Microsoft Azure server, as required by federal law & IRS protocols.
• Also assisted in other accounts such as the California Health Care Exchange network (“CalHEERS”) and other remote hosted Confidential Cloud clients such as Invacare Corp.
• Puppet was also in use and managed to administer RHEL updates in version 5 and 6 for quarterly patching and updating.
• Worked briefly to configure F5 load balancers for web user authentication processing to help distribute the load evenly when users applied for insurance via the web sites/servers.

Confidential, Cambridge, MA

Responsibilities:

• Also responsible for administering and monitoring in-house UNIX and Linux environment (Solaris, RHEL 5 & 6); Responsible for day-to-day incidents as a member of the Center’s IT SysAdmin team, using Remedy force as the primary vehicle for ticketing and customer tracking
• Configured and managed a Nagios SNMP Linux host for asset monitoring and resource statistics as well as day-to-day Windows servers and SNMP monitoring using WhatsUp Gold (by IPSwitch)
• Built SharePoint Windows Server 2008 with dual NIC redundancy to replace outdated, inefficient configuration. Responsible also for maintaining SFTP sites and servers
• Hardware mostly Confidential PowerEdge family (510, 610, R710, 2850, 2950) and held Public Trust Medium clearance certified by the Office of Personnel Management (OPM)
• Gained considerable hands-on experience with Citrix XenServer and XenDesktop as we were responsible for day-to-day administration of the VDI environment (Virtual Desktop Infrastructure) using Citrix Provisioning Services with the WYSE model Cx0 thin clients
• Successfully stood up two SQL Server 2008 servers in a Windows clustered / Failover configuration (using Failover Cluster Manager)
• Assumed primary responsibility for administering the Symantec Endpoint Protection server (running on Win Server 2008 R2 Symantec manager v.12)
• Helped provide support to numerous engineers and employees from the Center wishing to use virtualization solutions and terminal services to access Volpe network resources and file shares, among other technical resources

Confidential, Uncasville, CT

Linux Systems Engineer

Responsibilities:

• Responsible for administering nearly 100+ servers within the Casino’s RHEL and CentOS inventory in Virtual Center
• Gained significant hands-on experience with VMware Virtual Center (vSphere 5) creating, cloning, migrating virtual servers on a robust Confidential /HP Blade configuration platform
• Also built stand-alone RHEL servers on Confidential PowerEdge 720’s for an Avaya project, intended to convert Casino’s PBX to VoIP
• Briefly involved in CMS (content management system) project to implement Adobe CQ into the Casino’s web architecture
• Helped to troubleshoot problems in Oracle / Web Ascent environment with the in-house DBA’s

Confidential, Warwick, RI

Associate Server Administrator

Responsibilities:

• Worked up through the organization from being computer operator on third shift to Helpdesk support to UNIX/Linux server administrator throughout my tenure
• Worked with hardware on a number of IBM p-Series models including model types (Power 5 processors), 8203-E4A (Power 6) A and older models like the 7026-6H1 (RISC64, Power 4); and IBM JS21 Blade servers. Replaced memory, CPU’s, disk drives and other hardware on IBM System-P and System-X servers (x346, x365, x385)
• Responsible for administrating mission critical application platforms (HA or high-availability) such as the organizations’ PACS/Radiology servers (System-X models, running RHEL 3 and 4) as well as Butler Hospital’s legacy BHIS (Behavioral Health Information System)
• Mission critical servers include Patcom & Geneva (Keane/COBOL; organizations’ underlining financial system for all 3 hospitals); GE’s GPMS/IDX healthcare application and importantly, was solely responsible for 99.999% uptime of Butler Hospital’s MIS server: Avatar/RADplus (Caché DB)
• Gained ‘entry-level’ experience with virtualization and logical partitioning, using the IBM PowerVM package. Also was responsible for important patient and financial data, pursuant to HIPAA guidelines and gained a deeper understanding of IT industry standards, protocols and other hands-on experience
• Worked up through from being computer operator on third shift to Helpdesk tier 1 to UNIX/Linux server administrator through my entire tenure