Technology Specialist/ System Administrator Resume New York,NY - Hire IT People

SUMMARY:

Escalation Management - Business Support Management - Event Management - System Administration - Network Operations - Systems Technician - Technical Control - Audio Technician - Video Switch Operations
Began in the United States Air Force at in 1999 and worked over the next 15 years to expand my knowledge and functional capabilities in technology related areas

TECHNICAL SKILLS:

Windows Operating Systems: Mac OS X - Microsoft Office 365 - Microsoft Office Suite - Microsoft Active Directory - Microsoft PowerShell - Interactive Softworks Enterprise Manager - VPN TCP/IP OSPF/EIGRP Twisted Pair and Fiber Cables Multiplexing Network Routing Network Switching Video Switching Audio Mixing

PROFESSIONAL EXPERIENCE:

Confidential,New York,NY

Technology Specialist/ System Administrator

Responsibilities:

Full support of conference technology for a maximum of 250 attendees
Provided real time audio, visual, and IT support to multiple clients simultaneously
Coordinated with customers and technicians to establish technical needs
Configured various A/V equipment to meet specific client needs
Managed Microsoft Office 365 accounts for employees
Patched and maintained Ethernet and telephone lines

Confidential,Fort Lee, NJ

Support Desk Technician/ System Administrator

Responsibilities:

Managed user network profiles
Replicated and deployed software patches and updates
Monitored Network connectivity
Managed customer expectations
Interfaced with client technical teams
Coordinated maintenance and troubleshooting with other departments

Confidential,New York, NY

Business Support Manager, Escalation Lead

Responsibilities:

Identified order delays and optimized order completion times
Managed customer expectations
Coordinated with international teams to enhance service delivery
Supported real time stock trading systems for several Fortune 500 companies
Supported the sales team through customer interaction

Confidential,Denville,NJ

Senior Systems Technician

Responsibilities:

Installed and supported large scale software controlled A/V and VTC systems
Integrated new systems and servers into existing customer networks
Built and maintained customized Windows based display, control, and file servers
Installed and configured operating systems and software on windows servers
Managed customer expectations
Fabricated, installed, and terminated all forms of copper and fiber cabling
Configured and maintained large scale video and audio systems

Confidential,Peterson AFB,CO

Network Operations Event Manager

Responsibilities:

Supervised shift operations
Directed information assurance programs to ensure data availability
Provided technical support of enterprise network resources
Initiated and tracked response team performance and progress
Coordinated and supervised network and equipment maintenance
Directed maintenance and restoration actions for unplanned outages

Confidential,Hickam AFB,HI

Technical Controller

Responsibilities:

Maintained and controlled long-haul voice and data communications systems across the Pacific
Ensured the integrity of data transmissions across encrypted media
Monitored and maintained the function cryptographic systems to guarantee security of data
Directed scheduled outages for maintenance, upgrade, and repairs to ensure minimal availability loss

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Technology Specialist/ System Administrator Resume

New York, NY

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