PROFESSIONAL SUMMARY:

Project leader, project support, (Lotus Notes 8.5.3 client/server, network management, Blackberry Enterprise Server, Firewall, Windows System Administration, Database application, MS Exchange/Outlook 2010 migration support), Outlook client post migration support., Remedy service desk problem ticket support

TECHNICAL SKILLS:

• Lotus Domino Server 8.5.3, MS Exchange 5.5/2007/2010 , MS Outlook 2003/2007/2010 , Microsoft Windows 2000, 2003, 2007, Lotus Domino Server AS/400, Lotus Domino Server UNIX, Lotus Notes Client 8.5.3, Lotus Notes Traveler 8.5.3, Lotus Collaboration suite (Sametime, Quickplace.Quickr), Blackberry Enterprise Server 5/4.x/2.2,, CypherTrust Ironmail Cisco IronPort IMESecure email, Clearswift Mimesweeper, Postini Spam filtering, Symantec Anti - virus/Spam filtering, Trend Micro Anti virus, MCSE TCP/IP Networking,.
• Configuring, troubleshooting and installation for all wireless devices (Blackberry, iPhone, iPad, Android)

PROFESSIONAL WORK HISTORY:

Confidential, Sterling, VA

MS Exchange SMTP Engineer

Responsibilities:

• SMTP Hub and Edge Server support for Microsoft Exchange 2010
• Work on critical SMTP SLA issues within “Remedy Support ticket system” track and trace all SMTP inbound/otutbound internet messages including SPAM/AV Quarantine sent to Confidential customers utilizing Cisco IronPort and MailGate appliances to determine root cause.
• Dynamic Distribution List creation and support using PowerShell scripting and Active Directory in 0365 Cloud server environment
• Support “SendSecure”email and Confidential configuration issues
• Provide Outlook client messaging troubleshooting
• Respond to Confidential (Transaction Layer Security) requests in order to add/allow/deny SMTP routes and Domain requests for internal and outside vendors

Confidential, Washington, DC

Email migration support

Responsibilities:

• Support the current Lotus Notes/Domino back end infrastructure during the migration from Lotus Notes to MS Exchange 2010
• Prepare groups, person documents and mail-in databases for migrations, create new accounts, ID Vault password resets, Blackberry device provisioning, activation passwords, create new user accounts on Domino and Exchange BES
• Support Blackberry profiles and devices between the Domino BES and Exchange BES, support post migration device reactivations and help troubleshoot post migration Exchange BES and Blackberry device issues.
• Post migration support with Outlook 2010 issues (rules, permissions, archives, distribution lists, calendaring SMTP and internal mail routing issues)
• On-call 24x7 rotation support (after hours responsibilities - Blackberry servers, Domino Servers and Exchange servers)

Confidential, Vienna, VA

Technical support

Responsibilities:

• Provide project support for upgrade project company wide upgrade to all Confidential headquarters and branch employees; troubleshoot Windows 7 and Lotus Notes client issues that require functional roaming profile for use on multiple workstations.
• Also provide 2nd and 3rd level Senior Administration support for backend collaboration (Domino 8.5.3 servers, Sametime, Blackberry, ID Vault, and Lotus Traveler)

Confidential, Greenwich, CT

Team leader Lotus Notes Administrator

Responsibilities:

• Job responsibilities are to provide consulting services for current Louts Domino 8.5.2 client/server infrastructure
• Improving synchronization and consistency between the Domino cluster and Disaster Recovery server, implementation plan for Confidential Instant Messaging server 8.5.2 upgrade and rollout.
• Planned configured and implemented Domino 8.5.2 cluster for two new remote Disaster Recovery sites.
• Providing second and third level internal server and client support
• Provide Lotus Notes Traveler 8.5.3 Admin Support and Configuration for iPhone and iPad2,Android

Confidential, Hunt Valley, MD

Technical support

Responsibilities:

• Domino environment consists of 7,000 users Windows and AIX servers Lotus Domino 8.5.1 with Confidential collaboration tools Sametime 7.5.1 and Lotus Quickr 8.2, Google Postini services, HP Service Manager, Blackberry Server 4/5.x implement directory synchronization tool for Postini Spam and Anti Virus organization
• Blackberry account migration from BES 4.x to BES 5.x, migrating 700 devices to new BES 5 environment using Blackberry Transporter migration tool. working with third party vendor to provide external Quickr server access for internal sales associates within Confidential

Confidential, Reston, VA

Technical support

Responsibilities:

• Worked with third party mortgage vendors to help establish “ Confidential ” secure email connections between Confidential and clients.
• Provided 2 nd and 3 rd level end user customer support to resolve Remedy support calls (Lotus Notes email, database, Blackberry and Sametime integrated and Sametime full client connect issues.
• First level responsibility for server escalation and delivery issues.
• Setup Roaming Profiles for database synchronization between Lotus Domino and Blackberry clients.
• Moved large email databases and mail files from Domino Unix server to server to resolve disk space issues.
• Worked as part of 24x7 on call rotation team, performed weekend maintenance on servers (address book, mail and database housekeeping).

Confidential, Richmond, VA

Exchange 2007 email migration support

Responsibilities:

• Provided senior level project support for Lotus Domino 7.x to Microsoft Exchange 2007 conversion for 18, 000 mail clients from Lotus Notes 7.x to Microsoft Exchange 2007 while providing coexistence support for Lotus Domino users until migrated.
• 18,000 user migration from Lotus Notes 7.x to Microsoft Exchange 2007, primary technical lead with coexistence between Lotus Notes and Exchange. Post migration support and follow up, diagnose issues with MS Outlook, personal contact migration issues, email addressing issue between coexistence, SMTP address issues with active directory issues, add and configure new groups, conference rooms and new user accounts.
• Migrated 3,000 Blackberry device from Lotus Domino BES to Exchange BES, troubleshoot post enterprise activation and sync issues.
• Provided Blackberry Enterprise Server 4.1 support which includes a various line of devices and carriers such as Blackberry Pearl, Blackberry Curve and Storm using AT&T, Cingular and Verizon.
• Supported Domino Enterprise Server 4.1.x, MS Exchange Server 4.1.x
• Lotus Notes Administration support for Domino Server 7.x environment on Sun Solaris and Windows 2007.
• Job responsibilities were to take charge of entire Customer support ticket queue provided 2nd and 3rd level support ranging from recertification’s project issues such as mismatched “public key” errors, over mail quota issues, Lotus Notes client issue, IT project support, handled all of the IT Request center change requisitions to Domino databases and Domino infrastructure.
• Troubleshoot Internet email issues via CypherTrust IronMail secure email interface in order to track messages, determine cause of message failure due to email filtering or incorrect SMTP address, and release messages with proper authority.

Confidential, Richmond, VA

Technical support

Responsibilities:

• Provided day to day Lotus Notes Domino 7.x Administration support, monitor Lotus Domino Windows server 2003/2007 availability and perform 2nd and 3rd level support for the Domino community of approx 2000 clients.
• Assisted with Blackberry server 4.x and handheld device deployment with multiple service carriers, port phone numbers to different carriers and devices, activate SIM card and voice information, install and configure BB desktop manager and support Blackberry handheld issues and connectivity.
• Monitored Clearswift MimeSweeper SPAM message queue for Internet SMTP message filtering, keep up to date with Clearswift for applying patches for new SPAM related issues, assure Symantec Virus protection releases and definitions are up to date.

Confidential, Charleston, SC

Corporate relocation project support

Responsibilities:

• American Express and Ameriprise Financial separation account support across multiple domains Domestic and International with over 100 servers in an AIX and Windows Server 2003/2007 Lotus Domino 6.55 environment with over 100, 000 users worldwide.
• Primary responsibilities are to provide senior level Lotus Domino Administration team lead support and guidance to this account, which includes the ability to troubleshoot critical mail routing server issues, server outage monitoring to provide root cause resolutions and disk space management issues within the SLA agreement.
• Managed the workflow ticketing process to assure that all SLA problem tickets are resolved within the agreement from 2nd and 3rd level support.

Confidential, Charleston, SC

Lotus Notes Administrator

Responsibilities:

• In charge of maintaining AS/400 Domino 6.x environment, responsibilities to start were to take lead of team of consultants from Confidential and outside vendors to help build WebSphere portal server 5.1 and then work with team to modify and plan for rollout of corporate intranet portal.
• Additional assignments: Messaging and administration support for a mixed environment which included Blackberry server 4.x, RightFax Fax server, Postini Spam filtering gateway and Symantec Anti-Virus content filtering software running on the server.
• Responsible for all levels of Lotus Notes client/server and Customer support.

Confidential, Greenwich, CT

Messaging and collaboration senior lead

Responsibilities:

• Infrastructure consists of 30 Domino servers with a mixture of Windows Server,4.x and 2003 and AS/400 servers supporting over 3, 000 users nationwide.
• Senior level engineer in charge of Lotus Notes Infrastructure development.
• Primary job responsibilities are server infrastructure, project management and 3rd level support.
• Started with cc: Mail to Lotus Notes cutover in Canada, built cluster Domino environment on Gigabyte LAN, started Blackberry Wireless network.
• Project Leader for Confidential Lotus Intranet Portal Server, Sametime and Quickplace for the collaboration suite.
• Project Leader for Domino 4.x to 5.x upgrade for 600 remote users accessing network through VPN connections.
• Project Domino Leader on Domino SMTP, secure Internet gateway (Sigaba) cutover.
• Two solid years of Blackberry (RIM) Wireless infrastructure, support and administration experience.
• Deployed 100 Blackberry devices to our Executives hear at Confidential .
• Implemented WebSphere portal server install, project leader for Domino.