Director Resume Winston Salem, NC - Hire IT People

SUMMARY:

Paying very close attention to every detail of various computer systems.
The computer operator position helped me to develop skills that will allow me to maintain control over the production and scheduling environment with the Apple, IBM 9672, IBM Z800 Client/Server, and Tandem along with other system computer and Network processing.
Using procedures for application programs, and input output documents.
Analytically working on problems for all Client/Server and computer operations production systems we monitored.
Completely Fully documenting all logs for every system on a scheduled basis to ensure optimal system system uptime.
Notifying of low inventory to ensure it was adequately available.

PROFESSIONAL EXPERIENCE:

Director

Confidential, Winston Salem, NC

Responsibilities:

Monitoring Master Console for tape drive outstanding mounts, closely watching the Mainframe Master Console for Abends, messages that need immediate attention, and any user intervention required. The Mainframe in use was a IBM 9672. Familiar with CICS, TSO, Scheduler.
After the IBM 9672 aged we switched to a IBM Z800 mainframe, or Z - Series.
Monitor Lab Systems performing backups following a scheduled time table necessary.
Rerunning the backups if a backup fails. Cleaning the drives trying to ensure the successful completion of backups.
Making sure data flows every fifteen minutes through LIS Interfaces. (where applicable) Starting/Stopping interfaces upon request from the LIS Department.
Doing RIS Backups Reporting any and all problems or issues when necessary.
Going to floors and fixing problems that arose with work stations, printers, connections, or other problems that arose.

Director

Confidential, Winston Salem, NC

Responsibilities:

I started doing General Customer Service Tasks on the phone. Account inquires, verifying insurance, dates of service,and answering general hospital billing questions on the phone. Generally providing information to patients to ensure they received the information that was needed.
I posted invoices to accounts to ensure proper billing, in addition to talking with insurance companies about invoices.
I later worked on Medicaid and Medicare billing issues before they moved me to become the Medicare representative.

Confidential, Winston-Salem, NC

Restaurant Worker

Responsibilities:

I worked there over the next ten years where I gained extraordinary Customer Service skills that helped me make sure to adapt and perform as necessary to ensure that customer the experience was at the highest level.
After working in the family restaurant I made a very successful transition to working at the hospital.