We provide IT Staff Augmentation Services!

Lead Cloud Service Engineer Resume

SUMMARY:

To obtain a challenging position in the Information Technology field with the possibility of career advancement.

TECHNICAL SKILLS:

  • LANs
  • Active Directory
  • Windows XP, VISTA & Windows 7
  • Windows Server 2003/2008/2012
  • Barracuda Equipment
  • DFS
  • Symantec Backup Exec
  • Project Planning
  • ITIL
  • SCVMM
  • Change Management
  • MySQL
  • Apache
  • Microsoft Office & Outlook
  • SQL 2008 R2
  • Cisco switches
  • Avaya VOIP
  • Exchange 2010
  • DPM 2012
  • Virtual Cluster (Hyper - V)
  • PowerShell 2.0
  • Group Policy
  • Soft Skills
  • IIS
  • RDS
  • RackSpace
  • AWS

PROFESSIONAL EXPERIENCE:

Lead Cloud Service Engineer

Confidential

Responsibilities:

  • Lead Cloud service engineer, in building and maintaining cloud Infrastructure of 80 servers
  • Built Active Directory from ground up and setup replication between the 2 sites
  • Built our RDS environment to host over 300 users
  • Administered all of our SQL 2008 R2 environments
  • Implemented all Backups in our environment for onsite and offsite storage
  • Maintained our entire Office 365 exchange server
  • Setup OwnCloud in our environment to replace drop box
  • Administered/Built multiple MicroStrategy servers in Windows 2008 R2 and IIS environments
  • Handled all internal infrastructure support in the company and clients
  • Maintained software licensing and hardware purchases for entire company
  • Configured and Administered all IIS instances for our MicroStrategy environments
  • Configured and Administered all Cloud network VPN tunnels and networks
  • Lowered costs of our Cloud servers and increased profit by 10% in 6 months
  • Configured Hadoop cluster with SQL integration

Confidential

System Administrator

Responsibilities:

  • Worked with global development team for the POS system for the Confidential
  • Built IIS (web) servers and DB (SQL) servers daily on windows server 2003 and 2008 R2
  • Managed Hyper - V environment that included 200 host and over 2,000 VM s
  • Work with production team to rollout new code drops from our development team to production
  • Worked with upper management to deploy global rollouts of new code drops to terminals
  • Daily Tasks included:
  • Managing Hyper-V environment
  • Creating DB and Web servers
  • Configuring Reporting Services
  • Restoring SQL databases
  • Managing Hyper-V VM s and Hosts
  • Installing and creating new SSL Certificates
  • Setting up Replication of DB servers
  • Patching servers
  • Maintaining the QA lab and terminals

Confidential

System Administrator

Responsibilities:

  • Designed Enterprise Backup solution for an Enterprise Environment
  • Reported directly to System Administrator Lead
  • Worked with Manage Engine reporting application
  • Patched all development and production servers including virtual hosts
  • Worked with QA to develop new applications on virtual environments
  • Maintained Exchange 2010 environment and ensured DAG replication
  • Worked with System and Networks leads on implementing PCI compliant network
  • Worked in a HIPPA environment daily
  • Promoted to System Administrator I
  • Maintained and administered Virtual Cluster (Hyper - V) with 12+ host 200+ virtual servers
  • Lead IT staff member in setting up all systems side for new pharmacies joining the company.
  • Lead Helpdesk Technician, managing a group of 6 other techs responsible for 400+ employees
  • Lead Backup manager, managed and maintained all company backups from discs to tapes.
  • Maintained entire IT infrastructure for the entire call center, pharmacy and shipping areas
  • Created/Maintained print server for company printers
  • Setup Forward and Reverse lookups in DNS for new severs
  • Creating virtual servers in a clustered environment with Hyper-V
  • Assisted in setup of a PCI compliant environment
  • Worked with System Engineers in maintaining entire LAN environment
  • Met with executives on a weekly basis, to go over projects and spending
  • In charge of all IT purchasing, working with all our vendors

Confidential

Technical Support Specialist

Responsibilities:

  • Worked in a call center as Confidential (Technical Support Specialist Level 2)
  • Handled Internet networking, VOIP, and PC issues for residential & business customers
  • Proficient in customer software RRE, Safari, and footprints
  • Handled 50 - 150 calls a day
  • Moved to TSS level 2 in 3 months for great customer service and phone stats & being top 10% of Technical Support Staff.

Confidential

Helpdesk Technician

Responsibilities:

  • Main roll was lead Helpdesk Technician
  • Built, c onfigured, r epaired Windows S erver 2003/2008 Dell S ervers.
  • Provided Tech Support ranging from PC Build/repair/maintenance.
  • Provided support on WINDOWS XP/VISTA and Windows 7
  • Providing support for end - users and support to over 150 users based in remote locations.
  • Maintained switches, routers, access points.
  • Trouble shooting, administration and support of Windows 2003/2008 Server and MS Exchange on Dell hardware at all levels.
  • Managing the email system with Barracuda securities and ensuring the appropriate level of anti virus protection
  • Lead tech of the Westgate Chapel a multi-million dollar non-profit organization managing over 50 users daily.
  • Maintained Dell server and workstation.
  • Repaired and supported all PCs, Switches, Sonicwall Router, Barracuda spamwall, printers and fax machines.
  • Installing SonicWall routers and implementing security features.
  • Maintaining VMWare for 50+ users
  • Ran CAT5e cable throughout the church for internet access.

Confidential

System Admin

Responsibilities:

  • Lead Project Team Member implementing a Windows 2003/2008 Active Directory Structure.
  • Assisted in the building of a Windows 2003/2008 Domain.
  • Secure remote access network connection using PC anywhere.
  • Setup VPN and RDP for users.
  • Main duty was co - lead System Administrator of Confidential classroom.
  • Help run a class room of over 100 students with VMware software.
  • Maintaining VMWare for 50+ users
  • Installed from ground up Windows 2008 server to run online classrooms on.
  • Maintained and created VPN's for remote access for over 50 students
  • Trained in Windows XP/VISTA & 7 32bit & 64bit OS installation, setup, maintenance
  • Trained in Windows Server 2003/2008 Installation, Setup, and maintenance.

Hire Now