Lead Cloud Service Engineer Resume

SUMMARY:

To obtain a challenging position in the Information Technology field with the possibility of career advancement.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Lead Cloud Service Engineer

Confidential

Responsibilities:

Lead Cloud service engineer, in building and maintaining cloud Infrastructure of 80 servers
Built Active Directory from ground up and setup replication between the 2 sites
Built our RDS environment to host over 300 users
Administered all of our SQL 2008 R2 environments
Implemented all Backups in our environment for onsite and offsite storage
Maintained our entire Office 365 exchange server
Setup OwnCloud in our environment to replace drop box
Administered/Built multiple MicroStrategy servers in Windows 2008 R2 and IIS environments
Handled all internal infrastructure support in the company and clients
Maintained software licensing and hardware purchases for entire company
Configured and Administered all IIS instances for our MicroStrategy environments
Configured and Administered all Cloud network VPN tunnels and networks
Lowered costs of our Cloud servers and increased profit by 10% in 6 months
Configured Hadoop cluster with SQL integration

Confidential

System Administrator

Responsibilities:

Worked with global development team for the POS system for the Confidential
Built IIS (web) servers and DB (SQL) servers daily on windows server 2003 and 2008 R2
Managed Hyper - V environment that included 200 host and over 2,000 VM s
Work with production team to rollout new code drops from our development team to production
Worked with upper management to deploy global rollouts of new code drops to terminals
Daily Tasks included:
Managing Hyper-V environment
Creating DB and Web servers
Configuring Reporting Services
Restoring SQL databases
Managing Hyper-V VM s and Hosts
Installing and creating new SSL Certificates
Setting up Replication of DB servers
Patching servers
Maintaining the QA lab and terminals

Confidential

System Administrator

Responsibilities:

Designed Enterprise Backup solution for an Enterprise Environment
Reported directly to System Administrator Lead
Worked with Manage Engine reporting application
Patched all development and production servers including virtual hosts
Worked with QA to develop new applications on virtual environments
Maintained Exchange 2010 environment and ensured DAG replication
Worked with System and Networks leads on implementing PCI compliant network
Worked in a HIPPA environment daily
Promoted to System Administrator I
Maintained and administered Virtual Cluster (Hyper - V) with 12+ host 200+ virtual servers
Lead IT staff member in setting up all systems side for new pharmacies joining the company.
Lead Helpdesk Technician, managing a group of 6 other techs responsible for 400+ employees
Lead Backup manager, managed and maintained all company backups from discs to tapes.
Maintained entire IT infrastructure for the entire call center, pharmacy and shipping areas
Created/Maintained print server for company printers
Setup Forward and Reverse lookups in DNS for new severs
Creating virtual servers in a clustered environment with Hyper-V
Assisted in setup of a PCI compliant environment
Worked with System Engineers in maintaining entire LAN environment
Met with executives on a weekly basis, to go over projects and spending
In charge of all IT purchasing, working with all our vendors

Confidential

Technical Support Specialist

Responsibilities:

Worked in a call center as Confidential (Technical Support Specialist Level 2)
Handled Internet networking, VOIP, and PC issues for residential & business customers
Proficient in customer software RRE, Safari, and footprints
Handled 50 - 150 calls a day
Moved to TSS level 2 in 3 months for great customer service and phone stats & being top 10% of Technical Support Staff.

Confidential

Helpdesk Technician

Responsibilities:

Main roll was lead Helpdesk Technician
Built, c onfigured, r epaired Windows S erver 2003/2008 Dell S ervers.
Provided Tech Support ranging from PC Build/repair/maintenance.
Provided support on WINDOWS XP/VISTA and Windows 7
Providing support for end - users and support to over 150 users based in remote locations.
Maintained switches, routers, access points.
Trouble shooting, administration and support of Windows 2003/2008 Server and MS Exchange on Dell hardware at all levels.
Managing the email system with Barracuda securities and ensuring the appropriate level of anti virus protection
Lead tech of the Westgate Chapel a multi-million dollar non-profit organization managing over 50 users daily.
Maintained Dell server and workstation.
Repaired and supported all PCs, Switches, Sonicwall Router, Barracuda spamwall, printers and fax machines.
Installing SonicWall routers and implementing security features.
Maintaining VMWare for 50+ users
Ran CAT5e cable throughout the church for internet access.

Confidential

System Admin

Responsibilities:

Lead Project Team Member implementing a Windows 2003/2008 Active Directory Structure.
Assisted in the building of a Windows 2003/2008 Domain.
Secure remote access network connection using PC anywhere.
Setup VPN and RDP for users.
Main duty was co - lead System Administrator of Confidential classroom.
Help run a class room of over 100 students with VMware software.
Maintaining VMWare for 50+ users
Installed from ground up Windows 2008 server to run online classrooms on.
Maintained and created VPN's for remote access for over 50 students
Trained in Windows XP/VISTA & 7 32bit & 64bit OS installation, setup, maintenance
Trained in Windows Server 2003/2008 Installation, Setup, and maintenance.