Manager Systems Engineering Resume Chicago, IL - Hire IT People

SUMMARY:

IT professional with extensive experience in a variety of IT environments including Systems engineering management in Futures Trading, Credit card processing, Retail, Health Care, and Consumer packaged goods. Results oriented Technology Team manager known for tackling complex problems and projects producing successful outcomes in a fast paced, time sensitive environment. Technical background includes roles as Systems Analyst, Programmer, Data Base administrator, Network Architect, and Capacity planner using a variety of hardware and software programs. Offer Technical acumen with a history of learning new technologies quickly.

AREAS OF EXPERTISE:

Team Management
Effective Communicator
Quality Assurance
Project management
DHCP IP Management - Confidential
Confidential Base 24
ITIL Certification
Monitoring of UNIX, Windows, Network environments
GLOBEX (Electronic Trading ) software
BMC Software Suite
Customer Service
Performance management
Capacity Planning
Business Continuity Management (Disaster Recovery Planning)
Security
Supporting the Global Enterprise
Technology Selection
Extensive Tandem hardware/software experience

EXPERIENCE:

Confidential, Chicago, IL

Manager Systems Engineering

Responsibilities:

Managed team responsible for monitoring of Unix, Windows, and Network environments.
Responsible for the migration to several BMC products including BPPM, ENTUITY, and ADDM software. Worked extensively with the Network and Operations command centers during the successful migration to these products.
Utilized Splunk forwarders as the source of data for BPPM to avoid using agents like BMC’s Patrol or HP’s Openview. The team also performed the Proof of concept testing of capacity software packages resulting in the selection of BMC’s Capacity Optimization software (BCO).
Upgraded the Confidential DHCP environment to expand it and create a fault tolerant worldwide grid. Prior to this, there were many stand alone sites that were not fault tolerant, putting the sites at significant risk of failure. Managed the conversion of multiple IP spreadsheets to the Confidential environment.
Managed the Globex support team which provided software support for the Globex electronic trading engines which ran on Tandem hardware/OS platform. This includes software configuration, installation, performance tuning, disaster recovery, and 24*7 software support.
Hired staff, managed staff workload, followed the CME PMP process for setting annual goals, mid year reviews, annual reviews, and annual rating.

Confidential, Elgin, IL

Assistant Vice President/Lead Technical Specialist

Responsibilities:

Provided technical support and systems management for the Tandem computer systems and Confidential Base24 authorization software. This software provides the interface between the Visa, MasterCard, and Cirrus networks for on-line credit card authorizations.
Led the project that replaced Confidential ’s in-house authorization system running on the Series/1 hardware platform with the Tandem based Base 24 software.
Interfaced with the IBM systems programmers to configure the IBM operating system, VTAM, and CICS interfaces to the Tandem; worked with Confidential staff to configure the Base 24 application software; wrote the Tandem on-line monitoring procedures and provided training for the Tandem support staff.

Confidential, Chicago, IL

Senior Technical Specialist

Responsibilities:

Provided technical support for the Tandem systems, this included operating system support, application software support, capacity management, performance tuning, and disaster recovery planning. The Tandem systems were the central nodes of a Point of Sale network connecting all the stores to the credit card and check authorizers, VISA, Mastercard, and Discover. The Tandem also connected the stores to a central IBM mainframe for the central collection of all store sales data and for a super express credit application.
Was technical lead on the team that replaced an NCR based platform with a Tandem hardware platform. Coordinated the efforts of multiple outside contractors including Tandem, CACI, LPA, and Gemini to build the new system which was completed on time and under budget.

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Manager Systems Engineering Resume

Chicago, IL

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