SUMMARY:

Confidential CLOUD “Design & Architect” Hybrid CloudMicrosoft Partner Network At present I have completed Microsoft Confidential training labs for “Designing & Architecture” Hybrid Cloud March 2015, Confidential Starter Kit February 2015, and Confidential CLOUD boot camp lab web portal design at Microsoft Headquarters 20013 twice because initially the Active Directory component and SQL Server components were not ready to be deployed into the IaaS or PaaS or SaaS. So following the Confidential technology evolution through Microsoft’s Partner Network keeps me on the cutting edge of development and technology. In my most recent three day class, there were only 12 Design students in class of all 50 states. Why? Not many had the luxury to train and develop due to daily task. So when the IT industry require an Confidential Architect & Design skillset a year from now, I would be prepared to design and migrate public and private cloud technologies.

PROFESSIONAL EXPERIENCE:

Confidential

Systems Engineer

Responsibilities:

• SCOM and Solar Winds monitoring tool for Microsoft Core Systems, Citrix, Remote VPN and SQL Server databases and clustered technologies.
• Act as the main interface leading day to day operations with Wintel resources and managing system on the Tar Heel LAN for Smithfield Packing, supporting Accusort and similar plant automation software.
• 1,000 server infrastructure domestic and abroad for Enterprise Solutions including System Center 2012 Run Books.
• Sr. LAN WAN (Infrastructure/Virtualization); System administration background with Windows Server 2008 and 2012
• System administration background with MS SQL and Microsoft SQL Reporting Services (SRS)
• Author management packs and monitor and resolve SCOM alerts, establish alert notification groups and consoles.
• System Center Configuration Manager 20012 (SCCM) Administrative Support, People - Centric IT, User Data and Profiles, New Application Deployment Types, On-Premise Cross-Platform support, utilizing the Intune Connector and Mobile Device Management and .msi packaging objects and tools for management and patching.
• Experience with Microsoft PowerShell and the Ops-Man and Authoring Console.
• Establish detailed documentation of solutions for preventive maintenance and Knowledge Base database.
• Experience with System Center Orchestrator, Virtual Machine Manager and Run Books
• Windows 7 Workstations and Windows 8 operating system for end-user with Tier III issues.
• IBM Blades, HP C7000 enclosures and data migration and storage projects to move physical to virtual machines EXS and VMware and new HP ProLiant Servers.
• Proficient in Peripherals connectivity, driver installations and issue resolutions.
• Provides IT systems support that may include duties such as installation, configuration, monitoring, troubleshooting and repairing.
• Also performs high-level support of networks, such as administration, server builds and upgrades, domain configuration, and performance and tuning.
• Performed network administration with Windows Citrix server design, build, installation and configuration based on Microsoft and 3rd party applications.
• Supported Citrix XenApp, and App-V technologies as well as Active Directory, DHCP and DNS Server administration and support.
• Supported with common WAN transport technologies and capacities including T1, DS3, carrier Ethernet, MPLS, and metropolitan fiber.
• Employed Information Technology Management System (ITSM) for incident and problem management.
• Used Unified Communications Technologies LINK
• Employed automated monitoring tools to observe, maintain, troubleshoot and correct network incidents and problems via System Center Operations Manager (SCOM) tool and application.
• Utilized ITIL v3 and Fujitsu of America's Triole ticketing system change management system to track and update changes in a controlled environment.
• Created and maintained documentation in support of an enterprise network.
• Server hardware support, troubleshooting, and planning, patching deployment and upgrades.
• Supported a flexible work schedule to be on-call 24x7 as part of a rotation.
• Demonstrated ability to interact positively and constructively with customers.
• Turned ambiguous problems into clear information.
• Utilized concepts of confidentiality, integrity, and availability, and experience applying these concepts to operational components such as the Enterprise Network.
• Supported both Confidential EPO and Symantec Enterprise Anti-Virus Solutions
• Active Directory Administration for Users and Computers, Site-to-Site synchronization and service accounts.
• Managed installation, maintenance and support of complex technical infrastructures, hardware, and system software components. Manage and tune platforms to ensure expected availability and performance levels are achieved.
• Provide expert technical direction to Sr. System, System, Associate Engineers and contractors.
• Perform root cause analysis for service interruption recovery; create preventative measures on complex projects.
• Update managers on all escalated issues. Hands-on experience with server hardware technologies. Solid understanding of AD, Network with very little SAN technology support.

QUALITY BUSINESS ENGINEER

Confidential, Washington, DC

Responsibilities:

• The Windows 7 deployment SME for services to upgrade 18,000 Department of Defense Confidential staff employees from Windows XP to Windows 7 Enterprise Edition a Windows Platform with over 1,500 servers utilizing System Center 2012, Active Directory, VMWare and Citrix technologies.
• Includes engineering, designing, and testing to support the upgrade from the existing Windows XP operating system running on desktops and laptops to the Windows 7 operating system.
• Upgrades existing computers to Windows 7 (preferable 64-bit OS except for case-by-case where 32-bit OS is required)
• Develop documentation of the customers current state of operations and recommendations for Windows 7 and Office 2007/2010 migration
• Assists in solving technical and performance problems within the technical infrastructure
• Leads a team of 5 Desktop Technicians in area of expertise, to the successful conclusion of the deployment project
• Provided leadership and work guidance to less experienced personnel and mentored staff.
• Remedy Ticket Queue management to meet SLAs and submit daily reports.
• Monitor ACD phone systems for audio technical support regarding VPN, Citrix, MobiKey, Authentication and Connectivity client issues as well as remote sessions.
• Support both SIPR and NIPR domains for Confidential and Confidential Center workstations
• Phone support for VIPs and Secretary of Defense when traveling abroad with key Confidential Staff
• Collaborate with Tier 1 Network Monitoring team to buffer desktop and network outage calls and send out RSS Notifications
• Hybrid Imaging Technician supporting desktop, Deskside, Remote Connectivity, MobiKey, VPN and phone systems as needed all around technician for all technologies to end-users.

Confidential, Washington, DC

IT Production System Analyst

Responsibilities:

• Support Single Sign-on technology
• System Administrator for SCOM System Center Operations Manager and Solar-Winds networking monitoring tools for alerts.
• Experience in large-scale (2500+ servers) Microsoft cluster administration for Enterprise Systems Satellite Operations Center (SOC), Data Center (NOC) and Equinix COLO site in Ashburn
• Experience supporting Microsoft Active Directory, Microsoft Exchange 2007 and Windows Servers 2008 and Windows 2012 with Solarwinds, SCCM 2007 and SCOM technologies.
• Practical knowledge and a large experience of infrastructure services and support of corporate network and deployed $14,000,000 worth of new Dell R610 Servers and network equipment.
• I built 100 VMware Servers in the new Data Center environment via vCenter Console on Dell Blade Servers.
• Used Unified Communications Technologies LINK
• Ability to understand and troubleshoot network issues involving DNS, TCP/IP routing, VPN, etc. Ground tracking stations to satellite systems and telemetry retrieval systems.
• Server hardware support, troubleshooting, and planning, patching deployment and upgrades.
• Provides system administrative support for Geo-Eye's corporate infrastructure resources as a subject matter expert (SME) for networking in the IT operations environment
• Provides hands-on support of local-area and wide-area networking for satellite systems and ground tracking stations (GTS)
• Ensures smooth operation and administration of systems by troubleshooting system errors and connectivity issues. Monitors operational systems, vCenter Server, HP Blade System, IBM Blades and Dell R610 Rack Systems, as well as build and active VMware Data Center servers and responds to alerts and high priority incidents, troubleshoots problems, communicates status to all appropriate parties and escalates critical issues until resolved.
• Builds new systems (servers and workstations) per documented procedures. Documents hardware and software configurations, maintains system inventory, and implements all computer system policies. Audits systems to ensure compliance with anti-virus, Internet connectivity and security patch policies, assist in the research, evaluation and implementation of major projects as required, maintains proficiency in technology, applications, or business sector through continuing education
• Interacts with internal employees at all levels, responsible for supporting the production databases communication links over the WAN. Support Mission Critical systems for the SOC-Satellite Operation Center required 99% uptime for both ground and orbital stations Operations standards are followed, maintains day to day operations, and troubleshoots system failures
• Oversee and performs administration of the LAN/WAN networks for local and remote data center installations with needed onsite visits to Equinix Secured facility as necessary to support SLAs.
• Offer 3rd tier support for on nights and weekends. Monitor database connectivity Microsoft SQL or MySQL and Linux, and uptime for MSSQL.
• Analytical skills to analyze issues and define appropriate solutions, act as a liaison between application development and Management teams.
• Utilized ITIL v3 Change Management Practices
• Utilize good interpersonal skills, conflict resolution skills with a strong customer focus, perform others duties as assigned.
• Prepare weekly status reports and daily mission reports and maintain vendor correspondence for COTS.
• Ensure that all changes affecting production will be made by way of the Change Control process and the CCB and ITILv2
• All outstanding changes will have a method of procedure listing the reason, steps to complete, possible risks, and/or implement a back-out plan.
• Ensures implementation of change happens within a defined maintenance window, unless otherwise approved.
• Responsible for managing and tracking assigned incidents and ensures that open actions and calls, critical incidents via HEAT ticketing and tracking system.
• VMware Datacenter Virtualization Support in a Datacenter environment
• VMware VSphere “ Confidential at least 4.x. Experience with installation and upgrading VM environment, building/cloning of existing VM; backup and restore using snapshot technology.

Confidential, Washington, DC

Responsibilities:

• HP c7000 Blade System, Flex-10, Virtual Connect. NAS, VLANS, TCP/IP
• Provide support for Velocix and CDN Network Content Delivery Systems, (DMNOC) Digital Media Network Operation Global Support Center. monitor the following network devices for uptime functionality: Juniper, Aspera, Net-Apps; Velocix and Cisco routers, daily monitoring and support for HP Blade System Enclosures C7000s for both physical and pseudo servers, responsible for technical services VMware, Hyper-V, UNIX, LINUX, monitoring system applications and track product processing for digital media technology and content from “ingesting,” “indexing,” and “transcoding” digital media audio and video CODECs, using WebSphere EAR technology for packing “closed caption” and “subtitle” features for movie content publishing on a Net-Apps and Velocix platform to meet AMWA AS-02 and AS-03 industry standards, guidelines and policies, utilizing Windows and Linux OS, application monitoring technologies monitored application servers WebLogic, advanced understanding of relational database technologies such as WebSphere, SQL and Oracle databases, Aquita-Safe, ETMS, HP OM, e, NNMI, Rhozet, Aspera, Sametime and other Verizon internal system application processing with SCOM 2007 R2. monitored all enterprise infrastructure and network hardware responsible for transmuting and trans wrapping the source data and metadata for client media content
• Supported Juniper, Aspera, LAN and WAN concepts and media applications, use HP-OM console to monitor server health, along with Network Node Manager Version 9.0 (NNMI) and IMPACT Alarm Handler tool ver. 1.6.0-24.

Confidential, Washington, DC

NOC Systems Engineer

Responsibilities:

• Lead Engineer for Confidential Endpoint Encryption Technology for Confidential .
• Maintain current and in-depth knowledge of the Citrix, VMware and Microsoft virtualization product lines.
• Support Single Sign-on applications and technology
• Review Group Policies with RSOP to determine resultant set of Policy and to simulate RSOP for Group Policy Modeling.
• Participate in the proposal process, lead technical response efforts for SCOM. Define, develop and implement actions according to account plans on accounts with account teams; participate in account relationship and issue management activities.
• Experience with the architecture, design, and implementation of Citrix enterprise products including XenDesktop, XenApp.
• Experience with supporting VMware enterprise products including Confidential /vSphere, vCenter.
• Enterprise Server Support with printing, file server, and Domain Controllers, server operating system patch management
• Administer standard protocols: TCP/IP, DNS, DHCP, WINS, IP, RPC administering enterprise Antivirus, enterprise backup applications
• Confidential Endpoint Encryption, supported “What’s Up Gold” monitoring tools and NNMi IP-Monitor, and Confidential Endpoint Encryption, supported
• Supported Windows Server 2003, Windows Server 2008, Windows XP and Windows
• Windows Service 2008 Hyper-V with Hyper Visor server systems in testing environment SAND Box
• Performed Active Directory backup/restore using NTDSUtil
• Used AD Sites and Services as well as troubleshooting AD replication issues, using tools such as ADSIEdit, LDP, RepAdmin, and other AD troubleshooting and configuration tools, knowledge of PKI systems,
• Used Terminal Server 2008,
• Hyper-V (Creation and Deletion and Maintenance of VM’s), App-V (Sequencing Applications)
• Remote Desktop Services (Support RDS Infrastructure), created test plans which allowed for a proper evaluation of hardware and software being considered for implementation, documented all procedures and installs of new products, participated in on-call rotation in a 24/7-365 environment,
• Supported COOP weekend outages and performed disaster recovery activities as required administered Active Directory, Exchange 2003/2007, WSUS, MOM, Citrix, VDI, DHCP, DNS, Print Server's, File Server's, VERITAS, and Microsoft clustering, performed configuration and set-up of physical and virtual servers
• Administer the System Center Operations Manager and other Monitoring solutions
• Own and manage the design, installation, configuration, and maintenance of monitoring software and utilities, with SCOM expertise a specific technical requirement; performance management and monitoring application software and data
• Debug performance management hardware and network issues, such as connectivity issues related to SCOM agents, SCOM console
• Assist in the definition of alert thresholds
• Provide recommendations to improve monitoring environment, propose enhanced SCOM solutions to resolve issues, maintain current documentation, and implement industry best practices
• Collaborate with Infrastructure Services and Application Management to define and set expectations on SCOM documentation to support the following items related to SCOM install and deployment: Install prerequisites, Install SCOM, Install agents, Deploy management pack, Tune management pack, and Deploy management pack
• Develop and maintain SCOM product management and operations procedures, capacity planning, performance monitoring, change control records and other required documentation and processes
• Providing internal consulting, technical guidance, information and support to application developers (Computer operations; workstation support; company management; and departmental clients)
• Provides leadership and work guidance to less experienced personnel. Designs, implements and maintains various networks such as LAN, WAN in accordance with specified requirements.
• Performs data network configurations and configuration changes of various data equipment to enhance network performance and optimization
• Support Single Sign-on applications and technology
• Windows Server (2008 R2) System Administration, patches and service packs.
• Responsible for administering and supporting operations for Windows 2003 Active Directory, Group Policy administration; monitoring and troubleshooting AD Site Replication; verify AD Back-Up and File Restore; manage AD Groups, Users, Computers, Printer Objects and Shared Folders; modify default application group policy; modify policy inheritance and application; block group policy inheritance at the OU level; configure “No Override” option on group policies; assign and configure group policy application; apply group policies to users and computers; disable computer configuration settings for various GPOs; administer group policies between domains and forest for regional offices throughout the enterprise; optimize WAN traffic for AD enterprise for group policy WAN connection by creating GPOs for each domain rather than share one GPO across multiple domains, formerly users and computers had READ access to both GPC in AD and GPT in the Sysvol folder. Created GPO for each domain rather than share one GPO via tool Group Policy Editor tool;
• Utilized RSoP Tool to log and plan management of AD Objects to determine the effect changing a group policy configuration will have on a user or a computer prior to implementing changes; site-to-site replication administration; back-up Data Store %SystemRoot%\NTDS folder on domain controller; monitor global catalog server responsible for every object in the forest that integrates with AD; supported and administered the AD FSMO Roles (5) Schema Master, Infrastructure Master, Relative ID/RID Master, PDC Emulator and Domain Naming Master and created new schema attributes as needed.
• Viewed all Active Directory partitions via the Confidential Edit tool to monitor current status and topologies, there is no single tool or package programs for monitoring AD, monitoring Active Directory health is a combination of tasks—all with the common goal of measuring the current performance of some key indicator (disk capacity, processor utilization, service uptime, and so on) against a known good state or the baseline. GP-Update and policy integration with new technologies and applications for the domain; DNS, DHCP, supporting Printing, File Servers and Domain Controllers; administration and support for enterprise antivirus platforms, network monitoring leveraging tools;
• Lead engineer for System Center Operations Manager and Confidential ePO and PC Endpoint-Laptop-Encryption security; lead engineer for deployment of DELL OMSA v525 and v6.2 for monitoring server hardware; utilized excellent customer service, inter-personal and organizational skills. I have acquired responsibility for specific areas enabling me to experience a wide variety of technologies and relevant training to enhance my personal development and further experience. Design/develop documentation, security documentation, and all other technical documentation, document new and old computer systems; document system analysis and design;
• (Lead Engineer) Confidential 5.2.X End Point Encryption Technologies and Avatier Software (version 8.0) for Password management for the NRC Domain and introduced both technologies into the environment.
• (Lead Engineer) System Center Operations Manager (SCOM) key roles include; performed upgrade to System-System-Operations-Manager from SP1 to R2; Responsibility for administering Management Packs (MPs), rules, monitors and task and their relations to Models; Performed Discoveries for Enterprise Deployment of SCOM Agents to Servers to capture for remotely support throughout the enterprise on Windows 2003 and Windows 2008 servers both virtual machines and physical servers post to installing the DELL OMSA clients to work in conjunction with SCOM.
• DELL reported on server hardware while SCOM reported on Events, services and WMI incidents and Alerts; performed comprehensive monitoring and alerts on systems in the enterprise; targeted specific computer groups for custom monitoring; authored Reports on SRS SQL Reporting Services for Performance Monitor and other attributes; configured reports for specific objects, classes and groups; customized monitor overrides to manage what threshold parameters should trigger on; identify and troubleshoot hardware and software technical problems related to LANs/WANs;
• Conduct analysis and problem solving in relation to issues on the Enterprise. Perform similar duties in a parallel environment Certified Test Facility (CTF) process ensures that systems meet the NRC security guidelines before being deployed in the POE (Production Operating Environment); serve as POC for projects assigned from the D&I staff to the NOC that related to activities in the CTF; ensure that these projects get completed on time and meet or exceed the clients expectations; such as Confidential EPE-PC and SCOM R2 Upgrade as well as, SSO technology of Avatier Password Reset technologies. Conducted requirement analyses and project plans
• Utilized and supported VMware, Hyper V, Citrix-XenServer 5.0 / XenApp and XenDesktop 5.0 ; utilized PING tools such as what’s-Up Gold” professional and IP Monitor to maintain network visibility and uptime for enterprise resources, as well as GHOST for system recovery and routine maintenance.

Confidential, Washington, DC

NOC Systems, Engineer/Contractor

Responsibilities:

• Microsoft Server experience, with an in-depth knowledge of Active Directory, DNS, DHCP, IP networking
• Microsoft Exchange 2003
• 2007 Blackberry Enterprise Never Fail Technologies Blackberry Enterprise Server (BES) Cisco Unity, Avaya VOIP phone system support
• Server Administrator for File and Print Blackberry Server Support
• Server Network Monitoring with System Center Essentials
• System Administrator for Active Directory
• Terminal Services and Remote Desktop Services
• Performed regularly scheduled backups, allocated network storage, performed preventative maintenance, installed approved equipment and software, installed software patches, updates, and upgrades, including remote serving of workstations,
• Uninterruptible Power Supply (UPS), troubleshoot and resolved communications equipment (i.e., hubs, switches, routers, etc.),
• Maintained remote user assistance capabilities, maintained Internet connectivity for stand-alone workstations, provided technical assistance for relocations and moves
• User and Group account support including adding and deleting computer and user accounts with appropriate OUs and permissions
• Created, updated, and tracked service call requests, facilitated resolution of service call requests in a timely manner
• Captured and reported inventory data for distributed and stored hardware, staged and decommissioned end user workstations and mobile devices
• Proper storage and disposal of GSA equipment, monitored and reported on the statuses of license agreements, prepared input and reports in support of the annual capitalized and non-capitalized inventory reconciliation maintained configuration management data and documentation, engineered new solutions and improving existing IT processes
• VMware Confidential - Citrix/Meta-frame administration (VMware Confidential is highly desired)
• Team player with strong technical and user support skills
• Develop scalable Windows systems for both our campus and global networks
• Identify, research, evaluate, and implement emerging technologies, develop and implement management and related tools
• Good Understanding of trouble shooting & Microsoft Windows Server concepts

Confidential, Washington, DC

Microsoft Image-Cast Engineer and IT Specialist

Responsibilities:

• Provided 2nd and 3rd level operations, maintenance and troubleshooting support for four primary and four standby servers which ran BlackBerry Enterprise Server Version 4.1.6 in a critical availability environment, assisted Tier 1 with Blackberry Smartphone troubleshooting as needed, tracked and updated BES Standard Operating Procedures (SOP) as necessary assisted with periodic maintenance and upgrades (OS, drivers, firmware), provided day-to-day maintenance and administration of internal and customer systems, break/fix responses for internal and customer systems, worked on escalations from NOC/Support (Tier 1), and assisted Tier 3 Engineers as needed; solid understanding of network theory and capable of demonstrating this technical knowledge in "real world" situations; ability to assess technical and business impact of an IT incident
• Proficiencies in the following technologies: Backup Exec, CommVault, Tape Drives and Systems, Microsoft OCS, SharePoint, MS SQL Server 2005/2008, MySQL, Active Directory, Dell Blade Server Systems, Server Builds & Maintenance, MS Exchange 2007/2010, iSCSI, Cisco Catalyst Platform, Windows Security, Windows Server 2008, Windows WSUS Updates MS Terminal Services, Solarwinds, VMware View, MS Hyper V, Site Recovery Manager, and VMware VSphere.

Confidential, Washington, DC

IT Specialist

Responsibilities:

• Online campus Admissions Officer for both Graduate and Undergraduate programs
• Managed university student database
• Conduct personal interviews, telephone interviews and e-mail to identify high school and adult student prospects to determine their educational needs, concerns and interest
• Responsible for facilitating orientation and registration day activities.
• Facilitate the students through the Admissions process
• Enroll students in the first quarter classes
• Ensures compliance with applicable company policies and procedures, laws and regulations.
• Work provided leads database system as directed to achieve company quarterly goals.
• Support the Enrollment Department retention efforts by communicating the most recent student specific set of circumstances as needed.
• Actively participates in special recruiting promotional activities.

Confidential, Washington, DC

Lead Enterprise Systems Engineer

Responsibilities:

• IT Specialist/Systems Engineer/Screener Helpdesk administrator for 50 End-User Computer Training Lab
• LAN/WAN technologies on a Microsoft Platform Built and deployed Windows Server 2000 Core with AD
• Created all End User Accounts, logon and passwords, built databases that maintained 44 individual courses for 1000 users to take and complete ala carte’ or at their own pace.
• Web development and design and implementation for Training and Education Department
• Configured IIS, DNS and DHCP Servers.
• Network management for Training & Education Department for 1,000 Confidential Screeners and Executives for DHS.
• Supported all training department efforts as needed
• Monitored 430 airports for Confidential TIPS and was POC for Dulles Airport for all TIPS technical matters.

Confidential, Arlington, VA

Systems Engineer/IT Manager

Responsibilities:

• Computer department Manager (3yrs)
• LAN/WAN technologies on a Microsoft Platform, patches, systems hardening and service pack updates (3yrs)
• Helpdesk technical support (2.5yrs) for 50 end-users
• Sole support for File and Print server, and Domain Controllers, Server OS patch management, standard protocols: TCP/IP, DNS, DHCP, WINS, IP, RPC
• Lotus Notes v4.5 Administrator
• Exchange Email Administrator 5.5v, server patches and updates
• Backup Administrator for VERITAS Backup-Exec
• Upgraded the infrastructure from Windows 95 to Windows NT to Windows 2000
• Installed and configured Sonic Enterprise Firewall
• Deep knowledge of server hardware and hands-on Windows Server administration experience as only technologist in the company
• Experience troubleshooting and resolving networking issues and IPSec related Problems
• Experience and deep interest in system performance measurement and optimization
• Windows Server administration (NT4.0, Windows 2000) and Problem troubleshooting, PDC, BDC Domain Controllers.
• Experience managing Microsoft Windows systems with proven involvement in operations, requiring stringent uptime service levels
• Weekly meeting with all hands in company and CEO a team player with strong technical and user support skills
• Identify, research, evaluate, and implement emerging technologies, develop and implement management and related tools
• Knowledge and Experience implementing Security hardening measures to OS on servers IBM, HP and Dell hardware and troubleshooting