SUMMARY:

• 25+ years as an experienced professional with an extensive documented history in Information Technology.
• Career of continued education as well as an emphasis on practical solutions for an ever changing landscape.
• Maintain a technology lab environment to design, test and experiment with current and emerging technologies.

SKILLPATH :

• Linux Design & Implementation
• Fundamentals of Successful Project Management
• The Essentials of Communicating with Diplomacy and Professionalism

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

Security Specialist

Responsibilities:

• Engineering lead assigned to the CISO. Primary roles include security incident identification, research and resolution or mitigation actions.
• Responsible for Web filtering services and SMTP relaying services via Cisco Ironport S and C series appliances. Implemented updates, patching and security vulnerability fixes on all appliances.
• Technologies employed include Confidential QRadar and Qualys SIEMs, McAfee ePO, Splunk and internal State of Ohio centralized logging.
• Performed security reviews and audits as an ongoing activity.
• Collaborated with internal Infrastructure, Networking and Architecture teams to resolve and complete complex Information Technology issues and initiatives.

Senior System Engineer

Confidential, Dublin, Ohio

Responsibilities:

• Nagios lead architect, engineer and administrator to monitor Corporate and Franchise devices.
• Digital Menu Board image lead architect and engineer.
• Confidential (Free Open source Ghost) architect for all Restaurant Solution images.
• Specialty proof of concept and theoretical engineering lead for development projects.
• Mentored junior team members with complex IT issues.

Testing Engineer

Confidential, Columbus, Ohio

Responsibilities:

• Performance data collection and analysis of ATM systems in preparation for a national 10,000+ ATM XP to Windows 7 refresh project.
• Created universal baseline and idleline performance templates, automation collection scripts and procedural documents for all affected ATMs.
• Designed and implemented diverse negative testing procedures to validate the conversion process and discover defects.

Implementation Engineer

Confidential, Columbus, Ohio

Responsibilities:

• Build, implementation and application deployment for a high - profile mortgage banking project with a scope of over a 1,000 servers.
• Technologies implemented include Windows clustering, VMware, Symantec Endpoint Protection 10 & 12, Symantec ESM, Confidential Tivoli, SCCM 2007, SQL and Oracle Database clustering, NAS (HP & EMC) integration and network teaming.
• Extensive scripting using a combination of Batch, VBScript & Powershell.
• Provide on call 24/7 support as needed for client initiatives including diagnostics, RCA’s and application deployments.

Enterprise Monitoring Services Administrator

Confidential, Columbus, Ohio

Responsibilities:

• Administration and evaluation of multiple enterprise class monitoring systems including BMC Patrol, CA Spectrum, SCOM 2007 & HP SIM.
• Monitoring Agent installation and troubleshooting.

Information Security Administrator

Confidential, Columbus, Ohio

Responsibilities:

• Migration of the legacy Confidential network to the Citi standard. Assisted with the division of labor initiatives and implementation of new security practices and standards.
• Migration of legacy users from Lotus Notes to Microsoft Exchange.
• Provided secure Legacy access for worldwide Citi accounts.
• Using legacy, 3rd party (Hyena) and proprietary Citi tools for Active Directory administration of Confidential worldwide forest consisting of 7 geographically diverse domains.
• Designed and implemented a backup auditing and logging strategy for reconciliation of all Confidential Arcserve and Symantec Backup Exec servers in the forest.

Systems Administrator/Network Engineer

Confidential, Columbus, Ohio

Responsibilities:

• Procured, built, configured, and installed 20+ Netware, Linux, Solaris and Windows (2000-2003, x86/x64) servers using HP DL Series servers and Sunfire Vseries.
• Trained/mentored 3 junior systems engineers in daily systems administration tasks.
• Procured, designed and installed all LAN & WAN infrastructures using Cisco Routers & Dell Gigabit Switches. Upgrade to Gigabit technologies increased productivity and reduced network latency over 75%.
• Procured, designed and implemented a secure VPN and remote administration strategy using Fortinent Firewalls and Digi Console Devices that enabled a realistic and testable DR/Business Continuity plan.
• Designed and implemented an effective DNS, DHCP, WINS & IP strategy for all network devices.
• Created and provided regular benchmark performance and monitoring metrics utilizing MS Project, MS Visio, Network Taps and Wireshark that increased network uptime to 99.3%
• Procured, designed, and installed a Symantec Backup Exec end to end nightly backup and disaster recovery system using Overland NEO Library & REO VTL devices on a dedicated full mesh 4GB fabric backbone network which reduced recovery times from 4+ hours to minutes.
• Managed desktop and hardware support for 125+ windows XP clients using personally designed Ghost images for a variety of Confidential desktop and laptops including HP, Xerox and Imagistics printers and MFD’s.
• Implemented and maintained all Avaya Definity/Intuity telecom server hardware and performed all client side moves/adds/changes.
• Procured, designed and installed Qfiniti Voice Recording and Taske Reporting systems that supplied managers with vital training information and meaningful quality metrics.
• Implemented and maintained various production application systems including ImageNOW document management, Captaris Rightfax, Lotus Notes and Microsoft WSUS Server.
• Designed and administered Microsoft Active Directory implementing full GPO (Group Policy Object) assignments along with WSH/VB/Batch Scripting that reduced security incidents by over 300%.
• Project management experience for numerous IT initiatives including an extensive APC (American Power Conversion) 250Kw Generator procurement, design and implementation.
• Worked closely with Nationwide Services Company (NSC) to evaluate, determine and implement security and network standards, where applicable, to Confidential Inc. network, server and workstation infrastructure.
• Designed, assembled and maintained all physical rack and patch panel systems as well as complete inventory management and security.

Senior Level Tier 2 Technician

Confidential, Dublin, Ohio

Responsibilities:

• Provided Tier 2 LAN, desktop and Confidential /Apple hardware support for 200+ remote and local clients using Windows and Apple Desktops.
• Application installation, migration and troubleshooting of various in-house application as well as Microsoft Office, Lotus Notes, Apple software suites and Palm PDA Support.
• Mentored 10+ junior members of the IT staff
• Developed and documented IT solutions, procedures and benchmarks using Microsoft Office and Microsoft Visio.
• Tracked and resolved priority one incidents using Peregrine Service Center.
• Monitored Enterprise class tools including HP OpenView, Tivoli and MQ series for incident discovery, tracking and SLA management.
• Assisted in the software and hardware migration of a 1,000+ branch bank acquisition to Banc One standards and procedures.

Enterprise LAN/WAN Support

Confidential, Columbus, Ohio

Responsibilities:

• Designed and implemented a 24/7 Enterprise Command Center de-construction and migration to a larger, “state of the art” Enterprise Command Center utilizing Tivoli, HP OpenView, MQ Series to monitor hundreds of mainframe/mid-tier Confidential, HP, EMC and Solaris systems.
• On-Call 24/7 for the Enterprise Command Center systems including Lotus Notes, 3270 Hardware/Connectivity, Confidential Desktops/Laptops, Microsoft Office on Windows and OS/2 platforms.
• Performed rack and stack builds for many varied types of manufactured systems including Confidential Mainframe/RS6000, Cisco Routers/Switches, Solaris systems and Universal Sever Farms (USF).
• Provisioned data and voice circuits for all related systems and projects including Token Ring (ISC), Ethernet (Cat 3/5 & Fiber), and all circuits from Analog up to DS3.
• Prepared the Enterprise Command Center for Y2K cutover. Performed mock live tests to determine potential impacts and indentify disaster scenarios.
• Acted as “hands and eyes” support for locally hosted software/hardware platforms. Performed “1st Response” incident management and impact analysis.
• Adhered to and instilled with enterprise class procedures, strategies, security and ethics.
• Designed and documented all systems using Microsoft Office and Microsoft Visio. Provided facilities with updated and accurate technical schematics utilizing large scale plotters.
• Provided customers with network performance benchmarks and histories of SLA metrics.

Rollout Technician

Confidential

Responsibilities:

• Consolidation and implementation of the following in preparation for a Y2K standardization initiative.
• Client desktops/laptops to Dell desktops/laptops, Microsoft Office 2000 and Windows 2000.
• LAN/WAN routers and switches to Cisco equivalent devices.
• Server platforms to HP DL Series Severs, Windows 2000 Server and Microsoft Exchange 2000.
• Traveled across North America to meet client needs in diverse environments (10+ locations) ranging from factory floors to corporate showcases.
• Setup and managed Snap Servers to maintain Ghost build images, support files and installation packages for all associated hardware.
• Previous server and desktop expertise saved countless hours of diagnostic and conversion delays which brought the project in under budget and ahead of schedule.

Senior Computer Technician/Network Field Technician

Confidential, Dublin, Ohio

Responsibilities:

• Build, diagnose and repair hardware Systems in house using Windows and custom built platforms.
• Network design and implementation of Ethernet and 10b2 architectures using industry standard routers and switches in custom wired environments.
• Provided field installs, diagnostics and repairs on a diverse set of platforms and architectures as well as application support for Microsoft Office, Windows and DOS based applications.
• Maintained and supported a wide variety of customers across the Ohio region.