SUMMARY:

• Management experience in roles ranging from Supervisor to Department Manager in departments as small as five but as large as one hundred.
• Created and maintained FTP servers utilizing Ipswitch and Rhino Soft FTP Server software and administration tools.
• Home Owners Association board member for 2, 3 year terms.
• Youth Sports Board member, League Official, and coach for youth and young men’s Baseball, Basketball and Football leagues. Head basketball referee for 3 terms, Chief Umpire for 5 terms.
• Skilled high performance auto mechanic, autocross driver, and stock car driver.

WORK EXPERIENCE:

Confidential

Level 2 Systems and Network Administrator

Responsibilities:

• Provided advanced support to Level 1 Network Admin related to the repair, maintenance, and upgrades of all server, virtual server, NAS, and end user hardware and software, (Microsoft and Mac laptop PC’s and iPhone) wired and wireless network equipment (Cisco and HP), phone and AV equipment, security cameras and NVR, and printer, fax, and copy machines at the corporate headquarters in Illinois, New York, and Connecticut.
• Served as primary Administrator for Windows Server 2012 Active Directory, Kaspersky Security Center, Barracuda Firewall and Spam solutions, Desktop Central and Manage Engine DMS, Dell/SonicWall Firewall, Cisco Switches, Nortel telephone systems, KeePass password manager, and Interlogix truPortal access systems.
• Performed, maintained, and archived monthly scheduled backups of every network attached device capable of having its firmware or configurations backed up. Switches, printers, NAS, phone systems and Cisco ASA device.
• Maintained and updated document storage of all IT related policies, procedures, and how to illustrated documents using the Manage Engine/Desktop Central DMS. Many of the illustrated documents were created by me.
• Maintained documentation of the network resources assigned to and used by every device using an IP address in the company at all locations.
• Created IT and IT Admin training courses combining video from Lynda.com, You Tube, and other sources with documentation from Manage Engine Documents and software and hardware manufacturers support areas for both Confidential end users as well as members of the IT staff.
• Project Manager of Confidential PCI Compliance.
• Project Manager for upgrades to online security of Confidential external network. Hardening of network by incorporating Cisco ISE, Forescout, or other ISE alternatives.
• Served as Project Manager on cutover type Office 365 Migration. 150 users.
• Project Manager for projects relating to the replacement of Nortel phone systems with a VoIP solution, replacement of the Kaspersky Anti - Virus solution, upgrading to VMware 6, and migrating all NAS type storage and server based storage to cloud based solutions.
• Project Manager of Confidential Disaster Recovery plans for all 3 locations.

Confidential

Systems Administrator

Responsibilities:

• Performed all duties related to the repair, maintenance, and upgrades of all server, virtual server, NAS, and end user hardware and software, wired and wireless network equipment, phone and AV equipment, and printer, fax, and copy machines at the corporate headquarters in Illinois and seven remote sites across the Midwest and Western US.
• Administrated all Windows Server, Hyper V, Windows, Microsoft Exchange, Sage, and remote access user accounts.
• Proficient in the installation and use of the Microsoft Office and Office 365 suite of products.
• Served as primary purchaser of all client PC’s, laptops, software, and printers at all locations and consulted on purchasing of Servers and other major infrastructure items.
• Served as IAE corporate contact for all external vendors and consultants and made final approval of purchases and payments.
• Researched, implemented, and maintained a web based information system tracking printer status, activity, and usage levels by both department and individual users for all printers corporate wide.
• Implemented and managed a lifecycle system for all technology related hardware and software tracking and maintaining inventory of these items throughout their lifecycle.
• Implemented a recycling program using local charities and EPA approved disposal organizations to ensure proper disposal of all IT related equipment and to obtain available tax benefits whenever possible.

Confidential

Quality Assurance Analyst

Responsibilities:

• Created and tested individual software images consisting of all the Microsoft operating systems, Microsoft Office products specific to our hardware configurations.
• Designed and implemented test plans to insure the quality and compatibility of all Confidential Technologies provided hardware and software.
• Provided advanced technical support to IT department and end users for all hardware and software concerns.

Systems Administrator

Confidential

Responsibilities:

• Performed all duties relating to the operation of the corporate headquarters local area network, its servers, and routing and communications connections to remote locations.
• Administrated all Windows, Microsoft Exchange, and remote access user accounts.
• Implemented all Server, workstation, and laptop operating system upgrades, Microsoft Exchange upgrades, Microsoft Office upgrades, and anti virus upgrades and updates for all users nationwide.
• Served as an escalation point for the Sales, Technical, and Field Support Departments as it related to Network, OS, software, all other software, and hardware problems that they were unable to correct.

Technical Support Representative

Confidential

Responsibilities:

• Achieved the highest rating in the history of the company on a semi annual performance review.
• Provided software, hardware, and lease program phone support for automotive dealership personnel utilizing the Lease Link Product.
• Served as the advanced hardware and software phone support contact for our representatives in the field.