SUMMARY:

• Accomplished Telecommunications Specialist with expert - level knowledge of telecommunications and data transmission technologies including Ethernet, Optical Carrier Networks, Confidential, DWDM, and wireless technologies and more than 10 years of experience providing companies with the highest-quality installations, maintenance, and troubleshooting methodologies.
• Excellent task management skills with the proven ability to deliver complex installation task on time and on budget, ensuring changes in the network configuration are properly planned and implemented.
• Highly-developed on-site management capabilities combined with demonstrated success providing proactive support designed to minimize network disruption and increase customer satisfaction.

CORE COMPETENCIES:

• Network and Security Administration Telecommunications
• Equipment Installation Host and Application Security Management Optical Networking Network Operations Support
• Customer Service On-Site Operations Contractor & Technician Management
• Remote Network Maintenance Network Security
• Task Management Pre & Post System Testing Troubleshooting & Problem Solving

TECHNICAL EXPERTISE:

• Identifying Security Threats and Vulnerabilities, Implementing Network Security, Implementing Operational Security, Troubleshooting and Managing Security Incidents, Troubleshooting and maintenance of OC3, OC12, OC48, OC192, TCP/IP, SDH/ Confidential, DWDM, UNIX, MS OSNetwork Monitoring Tools, Ethernet, ATM, Frame Relay, Packet over SDH/ Confidential, WDM, WirelessTechnologies, NetView Access Technologies (DSL, Cable, Lease Lines), Layer 3 Traffic
• Engineering, L2 Traffic Management AC/DC Power, Digital TechnologyComplex Translation/Advanced Networks, Fiber Optic Systems and Technology
• VOIP Technology, ISDN-Basic Rate, ISDN-Primary Rate Interface, LAN/WAN Management
• SLC, Switch Maintenance and Technology, Audio/Video Teleconference Technology

PROFESSIONAL EXPERIENCE:

Confidential, Stafford, Virginia

Network Field Technician

Responsibilities:

• Performs technical duties daily utilizing 15 years of telecommunications and computer networking experience to resolve various and sometimes difficult network problems.
• Responsible for the installation, monitoring, testing, maintenance, repair and removal of telecommunications and associated electronic equipment.
• Performs testing using testing devices that test voice, data, and video circuits utilizing copper, fiber, or wireless transmission.
• Accurately performs fiber cross connection between fiber optics network and customer premise or other network device.
• Professionally installs, and configures LAN/WAN internetworking hardware components to meet engineered specification and customer expectations.
• Troubleshoots IP Telephony, fiber optics and Ethernet transmission issues so that network performs without interruption.
• Responsible for installing, upgrading and maintaining devices within LAN/WAN network; including but not limited to routers, switches, optical network terminals, fiber distribution terminals, wireless, and RF devices. Maintains new and existing circuits through troubleshooting methodologies and fault isolation techniques.
• Daily task include using remote test systems to isolate and resolve customer circuit outages.
• Works diligently testing and turning up services with all involved parties until the customer’s service is up and working.

Confidential, Tampa, Florida

Network Operations Center (NOC) Technician

Responsibilities:

• Proactively monitored network alarms and while taking appropriate actions using experience with the Internet Protocol (IP) suite, such as BGP, OSPF, and EIGRP, and their relationships and integrations in large-scale networks.
• Experienced with the use of SolarWinds Cisco WAN Manager, NetView, Network Configurations Manager (NCM) for network related performance issues and AirWave to diagnose any WiFi issues on customer access points.
• Proficient in the use of command line interface (CLI) commands to manipulate network devices to provide stats for configuration, maintenance, and performance issues.
• Utilized in-depth knowledge of DS0's, T1's, SIP, DS3's, OC3s, BRI-PRI (ISDN), and FIOS technologies to resolve network challenges and bring a valuable skillset of emerging technologies to the company.
• Experienced with detecting and isolating switch, network, transport, and systems faults in multiple technologies (DWDM, Confidential )
• Provided surveillance for NOC and various Confidential ’s delivering mission critical services that supported elements of the Brighthouse Network.
• Maintained strong sense of situational awareness in Network operations and always aware of changes being performed throughout the core network.

Confidential, Tampa, Florida

Network Administrator

Responsibilities:

• Monitored and supported corporate computer systems and processes, including network moves, upgrades, installations, and configurations.
• Provided Tier 1 and 2 assistance for both internal and external systems as well as configuration support on network design.
• Contributed to the company’s verall knowledge base during client presentations and in-house meetings.
• Managed IP related customer activations as well as the implementation of IP services at the core and access levels.
• Proactively monitored more than 1000 network devices, including routers, switches, and firewalls.
• Utilized in-depth knowledge of OC3, OC12, OC48, OC192, and DWDM technologies to resolve network challenges and bring a valuable skillset of emerging technologies to the company.

Confidential, Fairfax, Virginia

Confidential Engineer

Responsibilities:

• Directed the installation and maintenance of Confidential equipment, reviewing customer implementation plans, acting as on-site coordinator, and providing complex projects with the expertise necessary to ensure all technical systems function according to plan.
• Oversee communication hardware and software, initiating troubleshooting protocols and rendering advice and assistance on system operations to technicians.
• Managed contractors and operations personnel, coordinated with third-party vendors, and worked with project managers to provide customers with the best installation experience possible.
• Widely regarded as a networking communications expert capable of providing in-depth project management and technical knowledge for a range of complex information technologies.
• Oversaw project planning of new installations, performing site assessments, cost estimates, project timelines, resource planning, and engineering documentation designed to ensure all operations run on time and on budget, while providing the best customer service possible.
• Quickly developed expert level knowledge of the installation, programming, and diagnosis of Confidential ’s Add/Drop Multiplexers, Dense Wavelength Division Multiplexers, Nortel’s Digital Multiplex System, and a multitude of circuits, working with contractors and outside vendors of digital Access Cross-connect equipment to make electronic connections between circuits.
• Selected to provide technical guidance to technicians already at work on Confidential systems.

Central Office Technician

Confidential

Responsibilities:

• Planned and implemented the installation, operation, and maintenance of information processing systems and Confidential Multiplexers for Confidential ’s Fiber Optic Network.
• Supervised team members charged with the operation of large and small electronic node switches, configured information processing equipment, and provided in-depth troubleshooting for complex system faults and software bugs. Compiled production data and submitted consolidated logistics and system status reports to managers.
• Earned personal recognition from the Vice President of Network Operations for leading the team credited with installing dozens of OC-48 and OC-192 rings several months ahead of schedule.
• Wrote program operation manuals and technical documents for the Confidential team, supplying less experienced technicians with the support necessary to quickly get systems up and running.
• Acted as Senior Operator and Systems Administrator for Confidential computer systems.

Confidential, Newington, Virginia

Logistics Specialist

Responsibilities:

• Managed the receipt, storage, and shipment of high-tech, hazardous, and classified information and equipment for the Confidential .
• Inspected and evaluated inventory activity, directing changes to authorized stock levels, and initiating action for the disposition of excess equipment.
• Prepared accounting information ensuring proper payments were sent to customers.
• Determined freight classifications, analyzed operational data, and directed personnel in the establishment and maintenance of supply and inventory management functions.
• Conducted detailed audits of classified freight, inspecting hazardous materials for proper storage and keeping accurate payment and inventory records.
• Established standard operating procedures for the Logistics Department, ensuring the company’s compliance with State Department policies and regulations.
• Collaborated with Foreign Security Technicians in order to establish and maintain adequate supply levels for mission critical military components.