IA Systems Engineer / Computer Systems Analyst Resume

SUMMARY:

Confidential is an experienced Federal technical contractor, specializing in Cybersecurity and IT support. With nine years’ experience working for various Federal agencies, Karla has provided support as a Subject Matter Expert in Information Security in addition to becoming a proficient project manager.

PROFESSIONAL EXPERIENCE:

Confidential

IA Systems Engineer / Computer Systems Analyst

Responsibilities:

Project Lead on various projects in support of J62 directives
Includes support of webMethods 9.8 COOP initiative
Support for GeoVizualization cooperative with EBS
Review and submission of firewall rules to Change Management
Create, review, and manage Firewall Enterprise Change Management process
FPDW and FPW support
Lead for Air Force Onboarding project
Coordinate on projects with Confidential
Request for technical support
Request for financial documents, such as estimates
Creation of documents for internal (team) use
Upload to internal portal for contract and government use
Manage versions and update as necessary/required
Tracking of changes to ensure timely completion of all necessary work as well as creation and maintenance of WBS
Adherence to PMP principles to ensure timely progress and best outcome for customer
DoDAF documentation support
Other duties as required

Confidential

Windows Administrator / Sysstems Administrator

Responsibilities:

Provide onsite and over - the-phone troubleshooting and repair for multiple locations
Work with vendor tech support to resolve software issues
Gather detailed information on ticket/issue, enter details in to Remedy ticket, and request assistance from appropriate department
Create procedural documentation for technicians and end users
Research solutions for new or recurring errors
Resolve escalated issues from other Tier I or Tier II technicians

Confidential

Sr Systems Engineer/HBSS SME

Responsibilities:

Support transition from VMS to CMRS/DPMS
Assist site in gaining full compliance with all orders (USCC, MFCC)
Assist other teams with HBSS-related documentation for certification/annual review (CCRI, CNDSP, etc)
Deploy Policy Auditor 6.2 and McAfee Agent 4.8+ to Windows and non-Windows assets (over 100k)
Troubleshoot token (PKI) login to HBSS servers (NIPR/SIPR)
Configure Host DLP 9.2 policy for workstations (NIPR)
Write whitelisting exceptions for Host IPS: IPS 8 (High/Medium/Low) on servers and workstations

Confidential

Sr Systems Admin/HBSS Admin

Responsibilities:

Provide engineer-level support for separate servers on unclassified and classified HBSS servers
Respond to and resolve Remedy trouble tickets in a timely manner
Work with vendor tech support to resolve issues
Create and edit procedural documentation for other technicians (SA and Help Desk) to troubleshoot HBSS-related issues
Research solutions and upcoming requirements from Confidential, DoD, and/or CYBERCOM to reach and maintain compliance
Deploy HIPS 8 to all endpoint (high and low), totaling over 6k assets
Assist site in gaining full compliance with all orders

Confidential

HBSS Administrator

Responsibilities:

Log and write exceptions as per Confidential requirements (HIPS and VSE)
Perform tasks equivalent to Confidential Tier III technician under direct supervision of Confidential RDT
Configure and deploy all required modules (VSE, HIPS, Agent, GroupShield, ACCM, RSD) to all endpoints (over 1k) in the course of two months

Sr Help Desk Coordinator

Confidential

Responsibilities:

Provide onsite and over-the-phone troubleshooting and repair for multiple locations
Assign, respond to, and resolve Remedy trouble tickets in a timely manner
Provide Tier I support in rotation with other technicians
Provide backup assistance to Tier I technicians via phone and at walk-in desk
Work with vendor tech support to resolve hardware and software issues
Maintain and configure Credant endpoint encryption server
Gather detailed information on Remedy trouble ticket and forward to appropriate team
Configure and deploy new and new-to-location computer equipment
Create procedural documentation for technicians and end users
Work with other departments to solve complex issues

Confidential

Tier I Help Desk/Admin Support

Responsibilities:

Provide onsite and remote troubleshooting and repair for multiple locations
Create and respond to site-specific trouble tickets in a timely manner
Maintain hand receipt database assignments on behalf of Confidential
Assist Confidential with Tandberg support
Assist FISO with New User training (2x/month)
Create and maintain SOPs
Troubleshoot printer connectivity
Desktop PKI troubleshooting
Escalate tickets and calls as necessary
Create weekly and monthly technician metrics reports

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