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Ia Systems Engineer / Computer Systems Analyst Resume

SUMMARY:

Confidential is an experienced Federal technical contractor, specializing in Cybersecurity and IT support. With nine years’ experience working for various Federal agencies, Karla has provided support as a Subject Matter Expert in Information Security in addition to becoming a proficient project manager.

PROFESSIONAL EXPERIENCE:

Confidential

IA Systems Engineer / Computer Systems Analyst

Responsibilities:

  • Project Lead on various projects in support of J62 directives
  • Includes support of webMethods 9.8 COOP initiative
  • Support for GeoVizualization cooperative with EBS
  • Review and submission of firewall rules to Change Management
  • Create, review, and manage Firewall Enterprise Change Management process
  • FPDW and FPW support
  • Lead for Air Force Onboarding project
  • Coordinate on projects with Confidential
  • Request for technical support
  • Request for financial documents, such as estimates
  • Creation of documents for internal (team) use
  • Upload to internal portal for contract and government use
  • Manage versions and update as necessary/required
  • Tracking of changes to ensure timely completion of all necessary work as well as creation and maintenance of WBS
  • Adherence to PMP principles to ensure timely progress and best outcome for customer
  • DoDAF documentation support
  • Other duties as required

Confidential

Windows Administrator / Sysstems Administrator

Responsibilities:

  • Provide onsite and over - the-phone troubleshooting and repair for multiple locations
  • Work with vendor tech support to resolve software issues
  • Gather detailed information on ticket/issue, enter details in to Remedy ticket, and request assistance from appropriate department
  • Create procedural documentation for technicians and end users
  • Research solutions for new or recurring errors
  • Resolve escalated issues from other Tier I or Tier II technicians

Confidential

Sr Systems Engineer/HBSS SME

Responsibilities:

  • Support transition from VMS to CMRS/DPMS
  • Assist site in gaining full compliance with all orders (USCC, MFCC)
  • Assist other teams with HBSS-related documentation for certification/annual review (CCRI, CNDSP, etc)
  • Deploy Policy Auditor 6.2 and McAfee Agent 4.8+ to Windows and non-Windows assets (over 100k)
  • Troubleshoot token (PKI) login to HBSS servers (NIPR/SIPR)
  • Configure Host DLP 9.2 policy for workstations (NIPR)
  • Write whitelisting exceptions for Host IPS: IPS 8 (High/Medium/Low) on servers and workstations

Confidential

Sr Systems Admin/HBSS Admin

Responsibilities:

  • Provide engineer-level support for separate servers on unclassified and classified HBSS servers
  • Respond to and resolve Remedy trouble tickets in a timely manner
  • Work with vendor tech support to resolve issues
  • Create and edit procedural documentation for other technicians (SA and Help Desk) to troubleshoot HBSS-related issues
  • Research solutions and upcoming requirements from Confidential, DoD, and/or CYBERCOM to reach and maintain compliance
  • Deploy HIPS 8 to all endpoint (high and low), totaling over 6k assets
  • Assist site in gaining full compliance with all orders

Confidential

HBSS Administrator

Responsibilities:

  • Log and write exceptions as per Confidential requirements (HIPS and VSE)
  • Perform tasks equivalent to Confidential Tier III technician under direct supervision of Confidential RDT
  • Configure and deploy all required modules (VSE, HIPS, Agent, GroupShield, ACCM, RSD) to all endpoints (over 1k) in the course of two months

Sr Help Desk Coordinator

Confidential

Responsibilities:

  • Provide onsite and over-the-phone troubleshooting and repair for multiple locations
  • Assign, respond to, and resolve Remedy trouble tickets in a timely manner
  • Provide Tier I support in rotation with other technicians
  • Provide backup assistance to Tier I technicians via phone and at walk-in desk
  • Work with vendor tech support to resolve hardware and software issues
  • Maintain and configure Credant endpoint encryption server
  • Gather detailed information on Remedy trouble ticket and forward to appropriate team
  • Configure and deploy new and new-to-location computer equipment
  • Create procedural documentation for technicians and end users
  • Work with other departments to solve complex issues

Confidential

Tier I Help Desk/Admin Support

Responsibilities:

  • Provide onsite and remote troubleshooting and repair for multiple locations
  • Create and respond to site-specific trouble tickets in a timely manner
  • Maintain hand receipt database assignments on behalf of Confidential
  • Assist Confidential with Tandberg support
  • Assist FISO with New User training (2x/month)
  • Create and maintain SOPs
  • Troubleshoot printer connectivity
  • Desktop PKI troubleshooting
  • Escalate tickets and calls as necessary
  • Create weekly and monthly technician metrics reports

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